在國家通訊傳播委員會解除跨業禁令後，有線電視與電信業務的界限愈來愈模糊。這讓有線電視業者於網路經營管理上，面臨電信與固網業者激烈競爭與業務形態變異性高及越趨複雜的流程影響，企業組織資訊溝通已產生交換斷層與流程管理認知上的落差問題。所以，探討有線電視的網路管理運作機制就顯得相當重要與富有意義。
本研究以系統架構與邏輯法則，利用「結構行為合一」架構描述語言，透過「設計基礎研究」方法論整合資訊系統與企業經營管理概念，創新發展專屬有線電視之「架構導向有線電視網路管理系統」模型架構工具，並透過「企業資訊系統塑模」邏輯分類法則，進行優勢驗證並達成以下目的：
(1) 以系統架構建置符合企業整合運作之網路管理模型。
(2) 結合網路管理系統與組織資訊傳遞行為，避免資訊交換斷層。
(3) 排除網路管理潛在管理障礙，避免組織管理認知落差。
藉由此創新「架構導向有線電視網路管理」模型架構工具，使有線電視業者更容易檢視自身網路環境管理性問題，真正達到資訊系統與組織管理功能性相互結合，提昇有線電視整體企業網路服務品質，創造更嫀完善的企業經營績效。

After the National Communications Commission lifted the ban on cross-industry, the boundaries of cable television and telecommunication services become increasingly blurred. Thereafter, cable business owners in network operations management area are facing the telecommunication industry with fierce competition. They also need to overcome the high morphological variable services with the impacting of increasingly complex processes. The Information communications in business organizations have generated problems of the information exchanging fault and the recognition process management gap. Therefore, the operational mechanism on cable network management systems becomes very important and meaningful.
This study is based on system architecture and logic rule to use the structure-behavior coalescence (SBC) architecture description language (ADL). Through the design-based research (DBR) methodology, it integrates the concepts of information systems and business management, and develops a proprietary architecture tools by innovating cable televisions with architecture-oriented cable network management system model (AOCNMSM). This study also uses logical classification rules to verify the following purposes:
(1) Building the network management systems model to meet the business integrated operations.
(2) Combining of network management system and organizational information flow to avoid information exchange faults.
(3) Excluding the potential barriers on the network management system to avoid the recognition gap of organizational management.
By introducing the AOCNMSM, we allow cable business owners to view their online network easier on most environmental management issues. They shall truly achieve the integration of information systems and organizational management and enhance the service quality of cable television to create a more flawless business performance.

摘要 i
Abstract v
目錄 vii
1.緒論 1
1.1研究背景與動機 1
1.2研究問題 2
1.3研究目的 4
1.4研究流程 5
2.文獻探討 6
2.1網路管理與網路管理系統 6
2.2系統架構理論與工具 13
2.3設計基礎研究方法論 15
2.4企業流程塑模與資訊系統塑模分類法則 18
2.5本章小結 19
3.架構導向有線電視網路管理系統模型 20
3.1 SBC架構描述語言 20
3.2 CNMS模型管理性問題 27
3.3建構AOCNMS模型 33
3.4本章小結 65
4.架構導向有線電視網路管理系統模型優勢驗證 68
4.1 AOCNMS模型邏輯法則評估 68
4.2 AOCNMS企業流程與資訊系統塑模分類法則驗證 80
5.結論 83
5.1研究貢獻與建議 83
5.2實務意涵 84
5.3後續研究方向 85
參考文獻 87
中文部分 87
英文部分 88
6.附錄 92
1. AOCNMS模型結構行為合一圖 92

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