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博碩士論文 etd-0215112-023028 詳細資訊
Title page for etd-0215112-023028
論文名稱
Title
知識管理的建置與演進之研究─以日月光集團為例
The Implementation and Evolution of Knowledge Management in ASE group
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
62
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2012-01-05
繳交日期
Date of Submission
2012-02-15
關鍵字
Keywords
策略、技術力深化(BKM)、演進、建置、知識管理(KM)
Strategy, Best Knowledge Method (BKM), Evolution, Implementation, Knowledge Management (KM)
統計
Statistics
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中文摘要
近年來企業的經營環境變動劇烈以及科技產品的日新月異,最能持續創造出企業競爭優勢及獲利能力的資源,莫過於對企業獨特知識的管理。尤其在半導體封測產業的特性是折舊快、技術及專業人才密集,產能及良率需能盡快滿足以追上生產機器的折舊速度,才能維持獲利及競爭力,故研發、生產技術的知識管理及技能經驗傳承就顯的非常重要。
日月光半導體,為全球第一大半導體製造服務公司,自1984年設立至今,專注於提供半導體客戶完整之封裝及測試服務。日月光發展知識管理自2001年開始至今,分為四個階段,期間經歷了產業榮景及金融海嘯,也成功研發出具領先技術的銅製程,並在2010年啟動黃金十年計畫,持續擴充產能及研發創新,期許2018-2020年營收挑戰84億美元的目標。
本研究針對日月光半導體對知識管理的建置及演進進行分析,並嘗試找出半導體製造產業發展知識管理的特性,透過本研究之結果,有助於瞭解知識管理演進的過程發展及變化,以作為未來進行全面性與跨產業的知識管理演進研究之參考。
Abstract
In recent years, the business environment is rapidly changed, the ever-changing of technology, so continue to create competitive advantage and profitability of the resources is the unique Knowledge Management (KM) of the enterprise. In particular, the characteristics of the semiconductor packaging and testing industry is depreciation fast, technical and professional talent-intensive, capacity and yield must to be able to meet as soon as possible in order to catch up with the rate of depreciation of production machinery, in order to keep profitability and competitiveness, so the R & D, KM of production technology and skills experience heritage become very important.
Advanced Semiconductor Engineering Inc. (ASE Inc.), the world's leading providers of semiconductor manufacturing services company, founded in 1984, focused on semiconductor customers, offering a comprehensive range of IC packaging and testing services. ASE started the KM at 2001, divided four phase, and though experienced the industrial boom and the financial tsunami, still successfully developed copper process with leading technology. The gold ten-year plan which was launched in 2010 continuously expands capacity and R & D innovation, and expects 2018-2020 to challenge the annual revenue goal of $ 8.4 billion.
This research is to analyze the evolution of KM on ASE, and try to identify the characteristics of the semiconductor manufacturing industry about the development of KM, through the results of this research enable to understand the evolutionary process of KM development and change in order to proceed the comprehensive and cross-industry KM for the evolution of research in the future.
目次 Table of Contents
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 4
第三節 研究目的 4
第四節 研究流程 5
第二章 文獻探討 6
第一節 基本名詞定義與分類 6
第二節 知識的特性、管理與內涵 8
第三節 知識管理架構及系統 11
第四節 知識管理的績效指標 23
第五節 資訊科技 23
第三章 研究方法 25
第一節 研究設計 25
第二節 資料蒐集與整理 25
第四章 個案 27
第一節 KM沿革 27
第二節 KM第一期文件管理 31
第三節 KM第二期變革改善 33
第四節 KM第三期改頭換面 35
第五節 KM第四期峰迴路轉 40
第五章 個案分析 45
第一節 知識管理的必要性 45
第二節 各期KM成效分析 45
第六章 結論與建議 48
第一節 研究結論 48
第二節 管理意涵 49
第三節 研究限制 50
第四節 未來研究方向建議 50
參考文獻 51
參考文獻 References
中文部份
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英文部份
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28. R. Scheepers et al. / Journal of Strategic Information Systems 13 (2004) 201–222.
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