由於行動應用程式崛起引發新型態的市場商業模式，如何在爆增的行動應用程式中留住使用者，已成為所有開發者亟需關注的問題，產品設計因應此問題，衍生了所謂「使用者體驗」的開發理念，透過使用者體驗的設計方式，將設計的本質回歸以使用者為中心，進而提升產品品質並提高使用者的使用程度。本研究先搜集及分析使用者體驗相關資料及文獻，並透過訪談國內公司實際操作方法，歸納出符合使用者體驗的行動應用程式開發流程，接著以行動研究為研究方法，試著自實務中驗證流程，其目的在於如何將「使用者體驗」的設計原則套用至行動應用程式開發過程上，另外，本文提出的行動應用程式開發流程，可以提供未來行動應用程式設計的參考。

Since the rise of mobile applications lead to new types of market business model, how the explosion of mobile applications to retain users, has become all the urgent concerns of developers, product design, in response to this problem, derivatives of the so-called "user experience", through the user experience design approach, the design of user-centered nature of return, and thus improve product quality and increase the user's level of use. In this study, the first to collect and analyze relevant information and user experience literature and interviews with domestic companies through practical methods of operation, summarized the actions match the user experience of the application development process, followed by action research as a research method, try to verify from the practice processes, with the aim of how to "user experience" design principles apply to mobile application development process, and in addition, the proposed mobile application development process that can provide future mobile applications reference design.

論文審定書 I
摘要 II
ABSTRACT III
圖目錄 V
表目錄 VI
第一章 緒論 1
第一節、 研究背景 1
第二節、 研究動機 5
第二章 文獻探討 9
第一節、 AFFORDANCE 9
資料來源：MCGRENERE & HO,2000 14
第二節、 使用者為中心與人機介面設計 14
第三節、 使用者體驗設計流程 21
第三章 研究方法 28
第一節、 研究方法的選擇 28
第二節、 研究設計 29
第四章 研究過程與討論 32
第一節、 開發流程 32
第二節、 PTT爆卦 35
第三節、 PTT搜雷 41
第五章 結論與建議 49
第一節、 研究發現 49
第二節、 研究貢獻 49
參考文獻 51

1. Abras, C., D. Maloney-Krichmar, et al. (2004). "User-centered design." Bainbridge, W. Encyclopedia of Human-Computer Interaction. Thousand Oaks: Sage Publications.

2. Berry, L. L., E. A. Wall, et al. (2006). "Service clues and customer assessment of the service experience: Lessons from marketing." The Academy of Management Perspectives ARCHIVE 20(2): 43-57.

3. Beyer, H., K. Holtzblatt, et al. (2004). "An agile customer-centered method: rapid contextual design." Extreme Programming and Agile Methods-XP/Agile Universe 2004: 527-554.

4. Burmester, M., A. Beu, et al. (2002). "User centred design for a digital welding machine." Behaviour & Information Technology 21(5): 321-326.

5. Constantine, L. L. (2002). "Process agility and software usability: Toward lightweight usage-centered design." Information Age 8(2).

6. Crumlish, C. and E. Malone (2009). Designing social interfaces, Yahoo Press.

7. Garrett, J. J. (2010). The elements of user experience: user-centered design for the Web and beyond, New Riders Pub.

8. Gaver, W. W. (1991). Technology affordances, ACM.

9. Gibson, J. (1977). "The concept of affordances." Perceiving, acting, and knowing: 67-82.

10. Greeno, J. G. (1994). "Gibson's affordances."

11. Holtzblatt, K. (2001). Contextual design: experience in real life.

12. Holtzblatt, K., J. B. Wendell, et al. (2005). Rapid contextual design: a how-to guide to key techniques for user-centered design, Morgan Kaufmann.

13. Joshi, A. (2006). "Heuristic Evaluation of E-Learning Products Extended Garrett's Model of User Experience." Journal of Creative Communications 1(1): 91-104.

14. Kangas, E. and T. Kinnunen (2005). "Applying user-centered design to mobile application development." Communications of the ACM 48(7): 55-59.

15. Lander, E. S., L. M. Linton, et al. (2001). "Initial sequencing and analysis of the human genome." Nature 409(6822): 860-921.

16. Mahmoud, Q. H. and P. Popowicz (2010). "Toward a Framework for the Discovery and Acquisition of Mobile Applications." 58-65.

17. Norman, D. A. (1998). "The psychopathology of everyday things."

18. Rodden, T., K. Cheverst, et al. (1998). Exploiting context in HCI design for mobile systems, Citeseer.

19. Shaw, D. (1996). "Handbook of usability testing: How to plan, design, and conduct effective tests." Journal of the American Society for Information Science 47(3): 258-259.

20. Sy, D. (2007). "Adapting usability investigations for agile user-centered design." Journal of usability Studies 2(3): 112-132.

21. Zaphiris, P. and S. Kurniawan (2007). Human computer interaction research in Web design and evaluation, IGI Global.

22. 游曉貞, 陳國祥, et al. (2008). "直接知覺論在產品設計應用之審視." 設計學報 (Journal of Design) 11(3).

23. 蔡清田 (1998). "從行動研究論教學實習課程與教師專業成長." 教師專業成長: 理想與實際: 177-202.

24. 柳永青 (2012). "友善的人機介面." 科學發展，第472期，6-13頁

25. Peter Morville (2009). User Experience Deliverables at:http://semanticstudios.com/publications/semantics/000228.php