資訊科技的快速發展不僅衝擊產業外在的競爭環境，也對企業內部的經營管理產生重大的影響。隨著網路技術的成熟，愈來愈多的企業將網際網路（internet）的技術應用在企業內部，建構企業專屬的「內部網路」系統（intranet），以暢通內部資訊、降低溝通成本，使管理者能夠迅速掌握資訊、縮短決策時間，以便提高決策品質，進而強化企業體質，確保競爭優勢等等。

從企業經營的角度來看，導入intranet所費不貲，其成效值得關切。本研究以「整合性科技接受模型」（UTAUT）為基礎，從大型傳統產業的觀點修訂其量表，並採分層隨機取樣的方式對個案公司進行問卷調查，共獲得有效問卷436份。主要結論包括：對個案公司的員工來說（1）影響intranet接受度的因素可以歸納為「功能性」、「社會性」、「趣味性」、「支援協助」和「簡易性」五項，不同員工對不同因素的重視程度不一；（2）影響系統使用意願的因素只有「功能性」和「支援協助」等二項，「簡易性」則越過「意願」直接對「實際使用」行為產生影響，其他二個因素（社會性和趣味性）的影響並不顯著；（3）「功能性」對使用意願及實際行為的影響力遠超過其他因素。

The development of information technology (IT) has made a very different prospect in business administration. Today, more and more companies introduce intranet system to establish internal network. Since the intranet system is really costly, companies should make assessment prudently before and after the investment, but the approaches are extremely limited. This study is to assess system success through employee’s acceptance by exploring the components influence his attitude and behavior.

This study uses ’the Unified Theory of Acceptance and Use of Technology’ (known as UTAUT) with some measures modified from the viewpoint of large size manufacturing company and concerning models (TAM and TAM2). 436 samples were taken from more than 8600 employees by stratified random sampling. The major findings are (1) there are 5 key components extracted: Usefulness, Ease of Use, Enjoyment, Social Influence, and Facilitating Condition, (2) the Usefulness and Facilitating Condition influence employee’s behavior intention significantly while Ease of Use enhances the Usage directly, (3) Usefulness is the most important factor of all for employee’s acceptance.

目 錄

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