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博碩士論文 etd-0524115-161345 詳細資訊
Title page for etd-0524115-161345
論文名稱
Title
共享服務關鍵成功因素之初探
A Preliminary Study of Key Success Factors of Sharing Service
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
105
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2015-06-18
繳交日期
Date of Submission
2015-06-24
關鍵字
Keywords
商業模式、共享經濟、社會資本、協同消費、體驗行銷
experiential marketing, social capital, collaborative consumption, Sharing economy, business model
統計
Statistics
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The thesis/dissertation has been browsed 5890 times, has been downloaded 2456 times.
中文摘要
共享經濟為近幾年來新興的議題,雖然國外蓬勃發展。但仍然有許多平台雖具備完善的功能與制度,卻面臨倒閉或經營不善之狀況。此外,由於共享經濟是為新興商業模式,而且是由歐美國家發源,目前國內仍無研究文獻完整探討共享經濟之成功因素。故本研究希望透過整理國外相關文獻與資料,並加以分析、歸納,以提供國內研究之參考。
本研究主要以質化研究方式做個案分析,並透過書籍、官方網站、期刊論文……等二手資料分析個案。並透過同類型之比較個案,找出當中最關鍵的因素。個案選擇以新興的協同式生活做為主要研究標的,並以市值、擴張速度等因素,選擇出Airbnb以及Lyft做為主要個案,以及愛日租、Carpo做為比較個案。
研究發現,消費者角色隨著經濟發展逐漸擁有更多主導性,而共享經濟商業模式與傳統買賣亦有差異。同時,研究更發現除了品牌、服務易用性、安全性保障為主要成功因素外,事實上「體驗」才是協同式生活企業在同類型平台中脫穎而出之關鍵。
Abstract
Sharing economy is an emerging issue in recent years. Though sharing economy flourishing in foreign country, there are still a lot of platforms with complete function and system are faced with closure or poor operation. Further, because sharing economy is an emerging issue, and is originated from the United States and Europe, there’s no complete literature to discuss its successful factor currently.

Through this study, we hope to collect, organize, analyze, and summarize foreign literature and data in order to provide a reference domestic research.
We mainly use qualitative research method in this study. This study analyzes cases through books, official website, journal articles and other secondary data. And we identify the most critical factor by comparing the same type of case. We selected collaborative lifestyle as main research target. And also, we selected Airbnb and Lyft as successful cases in this study due to its market value and expansion, and Airizu and Carpo as our comparative cases.

We found that consumer role is changing due to economic development, and business model of sharing economic is different with traditional consumption business model. Meanwhile, we also discover that in addition to brand, ease of use, security guarantees are the key success factors, 'experience' is the most important factor to make collaborative business stand living in the same type of platform.
目次 Table of Contents
論文審定書i
誌謝 ii
摘要 iii
目錄 v
圖次 vii
表次 x
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第二章 文獻探討 3
第一節 共享經濟 3
第二節 商業模式 9
第三節 產消合一者(PROSUMER)的興起11
第四節 所有權與使用權13
第五節 社會資本 15
第六節 體驗行銷 20
第二章 研究方法27
第一節 研究流程與架構27
第二節 個案研究法28
第三節 個案選擇 30
第二章 個案分析33
第一節 AIRBNB 33
第二節 比較個案:愛日租53
第三節 LYFT58
第四節 比較個案:CARPO共乘網77
第四章 結論與建議80
第一節 研究結論 80
第二節 研究建議 86
第三節 研究限制 90
參考文獻 References
一、 中文部分
黃彥憲(譯)(2001)。付費體驗的時代:超資本主義新紀元,使用權取代所有權(原作者:Jeremy Rifkin)台灣:遠流。(原著出版年:2000)
夏業良、魯煒(譯)(2003)。體驗經濟時代(原作者:B. Joseph Pine II,James H. Gilmore)台灣:經濟新潮社。(原著出版年:1999)
陳儀、陳琇玲(譯)(2014)。物聯網革命:改寫市場經濟,顛覆產業運行,你我的生活即將面臨巨變(原作者:Jeremy Rifkin)台灣:商周。(原著出版年:2014)
邱如美(譯)(2008)。體驗真實:掌握顧客的真正渴望(原作者:James H. Gilmore, B. Joseph Pine II)台灣:天下雜誌。(原著出版年:2007)
張美惠(譯) (2007)。Wealth 3.0:托佛勒 財富革命 (原作者:Alvin Toffler, Heidi Toffler)台灣:時報出版。(原著出版年:2006)
潘淑滿(2003)。質性研究:理論與應用。台灣:心理。
牟煥森、肖雪、寧連舉 (2013)。協同消費的商業模式創新研究。探求雜誌第一期。
二、 英文部分
Bernd Schimitt.(1999) Experiential Marketing. Journal of Marketing Management, 15, 53-67.
Bourdieu, P. (1986) The forms of capital. Handbook of Theory and Research for the Sociology of Education, 241-258.
Flap, Hendrik D. (1986) Social capital and attained occupational status. Netherlands Journal of Sociology, 22: 145-161
Francis Fukuyama. (1999). Social Capital and Civil Society The Institute of Public Policy.
James S. Coleman (1988). Social capital in the creation of human capital. American Journal of Sociology, 95-120.
Paul Duncum (2011). Youth on YouTube: Prosumers in a Peer to Peer Participatory Culture. The International Journal of Arts Education.
Rachel Botsman, Roo Rogers.(2010). What's Mine Is Yours: The Rise of Collaborative Consumption. New York, NY: Harpercollins Publishers.
Ronald S. Burt. (1995). Structural Holes: The Social Structure of Competition. Harvard University Press
Sarah Cannon Lawrence H. Summers (2014). How Uber and the Sharing Economy Can Win Over Regulators. Harvard Business Review.
Mark S. Granovetter. (1973). The Strength of Weak Ties. American Journal of Society, 78(6), 1360-1380.
三、 網路資料
Crowd companies. (2014). Sharing is the New Buying: How to Win in the Collaborative Economy. Retrieved from http://www.slideshare.net/jeremiah_owyang/sharingnewbuying?redirected_from=save_on_embed
Havas Worldwide. (2014) The New Consumer and the Sharing Economy. Prosumer Report. Retrieved from http://www.slideshare.net/sustainablebrands/havas-media-prosumer-report
Jason Tanz. (2014) How Airbnb and Lyft Finally Got Americans to Trust Each Other? Retrieved from http://www.wired.com/2014/04/trust-in-the-share-economy/
PricewaterhouseCoopers. (2015). The Sharing Economy. Retrieved from pwc.com/CIS
Rachel Botsman. (2013) The Sharing Economy Lacks A Shared Definition. Retrieved from http://www.fastcoexist.com/3022028/the-sharing-economy-lacks-a-shared-definition#2
The Economists. (2013). The rise of the sharing economy. Retrieved from http://www.economist.com/news/leaders/21573104-internet-everything-hire-rise-sharing-economy
Havas Worldwide. (2014). The New Consumer and the Sharing Economy. Prosumer Report ,18. Retrieved from http://www.slideshare.net/sustainablebrands/havas-media-prosumer-report
雷鋒網 (2014)。想和 Airbnb、Uber 一樣成功?學他們利用社會資本做生意就對了!。取自 http://buzzorange.com/techorange/2014/12/04/the-secret-behind-airbnb-and-uber-is-capitalism/
搜狐IT (2012)。Airbnb推Local Lounges 關注商業領域。取自 http://www.ebrun.com/20121115/61170.shtml
北京新浪網 (2015)。美國打車軟件也燒錢:Lyft營銷成本高昂。取自 http://m.digital.sina.com.hk/news/article/4389446/7/20150501
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