本研究結合次級資料分析與對比分析使用hypercube model分析工業五金產業中導入電子商務在技術性知識與商業模式上所造成的能力上的落差，如此可以探索電子商務的變革在此兩維度上造成的衝擊。研究的結果指出，電子商務的本質對於工業五金仲介商、顧客以及互補者是結構性的變革，亦即會在商業模式上產生劇烈的轉變。然而，對於供應商而言卻是劇烈性的變革，亦即在技術性知識與商業模式上皆會造成劇烈性的改變。本研究更進一步指出工業五金仲介商在導入電子商務時所需具備的商業模式 (以商流、金流、物流表示)以及資訊科技基礎建設。本研究有助於瞭解導入電子商務時所產生的衝擊並且可以提供工業仲介商產業中的利益關係人廣泛的見解，特別是對於工業五金仲介商去管理企業電子化的變革。

This study utilizes a hypercube model with secondary data analysis and comparative analysis to analyze the gaps in technological knowledge and business model aspects used in e-business versus bricks-and-mortar business for the Hardware Agency, so as to explore the impacts in these two dimensions to the e-business innovation. The results indicate that the nature of e-business innovation is architectural for Hardware Agency, customer, and complementors, leading to drastic change in business model. However, the innovation for suppliers is radical, leading to drastic changes in both technological knowledge and business model. We further identify the core business model (in terms of business, logistic and cash flows) and IT infrastructure that are necessary for the Hardware Agent to cope with the e-business change. The findings have the potential to contribute to the understanding of impacts occurring in the change associated with e-business and offer rich insights for the stakeholders, especially for Hardware Agency to manage e-business innovation.

目錄
論文提要 I
致謝詞 II
摘要 III
ABSTRACT IV
1. 緒論 1
1.1. 背景 1
1.2. 研究動機 4
1.3. 目的 5
1.4. 研究方法 5
2. 文獻探討 8
2.1. 電子商務 8
2.2. 變革 11
2.2.1. 漸進性變革與劇烈性變革 12
2.2.2 Henderson – Clark Model 14
2.2.3. 創新加值鏈模式 15
2.3. HYPERCUBE MODEL 19
2.3.1. 核心元件 23
2.3.2. 商業模式 23
2.3.3. 利益關係者 24
2.3.4. 企業電子化變革的評估準則 26
2.3.4.1. 企業電子化對於供應商變革評估準則 26
2.3.4.2. 企業電子化對於企業本身變革評估準則 27
2.3.4.3. 企業電子化對於顧客變革評估準則 28
2.3.4.4. 企業電子化對於互補者變革評估準則 29
2.4. DYNAMIC CAPABILITY 30
2.5. NET ENABLED BUSINESS INNOVATION CYCLE 31
3. 使用HYPERCUBE MODEL定義工業五金仲介商產業中利益關係者變革的程度 34
3.1. 定義工業五金仲介商產業中的利益關係者 34
3.2. 針對利益關係者定義變革的程度 35
3.3. 定義供應商變革的程度 35
3.4. 定義電子化企業變革的程度 37
3.5. 定義顧客變革的程度 39
3.6. 定義互補者變革的程度 41
4. 電子商務所造成的變革與衝擊的分析 43
4.1. 對於工業五金仲介業利益關係者變革程度的分析 43
4.1.1. 對於工業五金仲介業中供應商變革程度的分析 43
4.1.2. 對於工業五金仲介業中電子化企業變革程度的分析 46
4.1.3. 對於工業五金仲介業中顧客變革程度的分析 49
4.1.4. 對於工業五金仲介業中互補者變革程度的分析 52
4.1.5.工業五金仲介業中的變革程度 53
4.2. 變革對於利益關係者的衝擊與所造成的能力上的落差 54
4.2.1. 變革對於利益關係者的衝擊 54
4.2.1.1. 變革對於供應商的衝擊 54
4.2.1.2. 變革對於電子化企業的衝擊 54
4.2.1.3. 變革對於顧客的衝擊 54
4.2.1.4. 變革對於互補者的衝擊 54
4.2.2. 變革對於利益關係者所造成的能力上的落差 55
4.2.2.1. 變革造成供應商能力上的落差 55
4.2.2.2. 變革造成電子化企業能力上的落差 55
4.2.2.3. 變革造成顧客能力上的落差 55
4.2.2.4. 變革造成互補者能力上的落差 56
4.3. 使用NEBIC分析工業五金仲介商 56
4.4. 電子化後的工業五金仲介商 57
4.4.1. 電子化後工業五金仲介商新的作業流程 57
4.4.2. 工業五金仲介商的資訊科技基礎建設 59
5. 結論 61
5.1. 研究結果 61
5.2. 研究貢獻 63
5.3. 建議與未來研究方向 66
6. 參考文獻 67

圖目錄
圖一 傳統工業五金仲介商_商流 2
圖二 傳統工業五金仲介商_金流 3
圖三 傳統工業五金仲介商_物流 3
圖四 研究流程 6
圖五 電子商務階層架構 9
圖六 一般電子商務基礎建設 10
圖七 E-Commerce Areas 11
圖八 漸進性變革與劇烈性變革的反例 14
圖九 Architectural innovation 15
圖十 創新加值鏈模式 16
圖十一 Hypercube Model 19
圖十二 Net-enabled Business Innovation Cycle 31
圖十三 Hypercube Model 以傳統工業五金仲介商為例 34
圖十四 NeBIC以傳統工業五金仲介商為例 56
圖十五 工業五金仲介商電子化後的商流 58
圖十六 工業五金仲介商電子化後的金流 58
圖十七 工業五金仲介商電子化後的物 59
圖十八 工業五金仲介商電子化後的資訊架構 59

表目錄
表一 變革類型 17
表二 變革對於企業造成的影響 20
表三 變革對於顧客造成的影響 21
表四 變革對於互補者造成的影響 22
表五 變革對於供應商造成的影響 22
表六 企業電子化對供應商變革的評估準則 27
表七 企業電子化對企業本身的評估準則 28
表八 企業電子化對顧客的評估準則 29
表九 企業電子化對互補者的評估標準 30
表十 NeBIC執行步驟 33
表十一 電子商務變革對工業五金供應商的影響 36
表十二 電子商務變革對工業五金仲介商的影響 39
表十三 電子商務變革對顧客的影響 41
表十四 電子商務變革對工業五金互補者的影響 42
表十五 Difference from the perspective of Core component criteria and business model criteria in the hardware providers dimension 45
表十六 Difference from the perspective of Core component criteria and business model criteria in the hardware E-business dimension 48
表十七 Difference from the perspective of Core component criteria and business model criteria in the hardware customers dimension 51
表十八 Difference from the perspective of Core component criteria and business model criteria in the hardware complementors dimension 53
表十九 工業五金仲介產業中利益關係人變革的程度 53

中文
吳仁和，物件導向系統分析與設計─結合MDA與UML，2005年2月，初版，台北市，智勝文化，pp.147-156。
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