微利時代來臨，企業無不希望藉由強化內部資訊建設，進而快速提昇企業獲利或優化其管理能力。隨著資訊科技的進步、硬體價格的急遽下降、更友善的使用者介面、更快的電腦處理速度及資訊科技化繁為簡的功力，將對企業在經營管理上有相當大的助益。近年來企業電子化(e-business)蔚為風潮，導入資訊系統(Information System, IS)，建立電子化企業，成為時下企業管理的熱門議題。
隨著總體經營環境的快速變遷，國營企業也面臨著前所未有的改革壓力：人力精簡、目標績效管理、民營化等變革接踵而來，為應付變革及提升效率，各事業無不紛紛引入各種資訊系統，以提升其管理績效。國營企業A公司在這波e化的浪潮下，亦引進了多項資訊系統， 然導入資訊系統的過程有成功亦有失敗，其成功關鍵因素為何？值得深入研究。
本研究將以『科技接受模式』為基礎模式，再加上如『電腦自我效能』、『任務－科技適配度』等外部變數，來探討國營企業導入『資訊系統的關鍵成功因素』為何？除了探討 A 公司導入資訊系統成功的關鍵因素外，本案關鍵成功因素之探討研究結論，期亦可作為其他國營企業或政府單位導入資訊系統時的參考。

While the low profit times is coming, most of the enterprises hope to strengthen the interior information construction to promote the ability of obtaining profit or enhancing the management skill. With the progress of information technology, descent of hardware price, more friendly user interface, fast computer processing speed and the simplification of information technology, all these factors will aid business management for the enterprises. Recently electronic-business has turned into the mainstream, to implement the information system and build the e-business enterprise nowadays are becoming the hot topic in business management.
When the macroeconomic environment is changing quickly, now the state-owned enterprise is facing the unprecedented pressure of reformation. The reformation includes the simplification of manpower, the objective effect management and running the state-owned enterprise by the private stockholder. In order to face the changes and promote the efficiency, all enterprises step into implementing all kind of information systems to enhance the management efficiency. With the electronic trend, a state-owned enterprise has also implemented many information systems, however, the process turned out to have some success and some failure. What are the critical success factors and how do they work? It is worth to do research in depth.
This thesis will take “technology acceptance model” for basis and add something like “computer self-efficacy” and “task-technology fit theory” for external variance to discuss what the critical success factors are to implement the information systems for the state-owned enterprise. Besides, we hope the conclusion of the critical success factors will be the reference for other state-owned enterprises or government departments.

第１章 緒論 1
第１節 研究背景及動機 1
第２節 研究目的及範圍 2
第２章 文獻探討及個案公司簡介 3
第１節 關鍵成功因素之定義 3
第２節 導入資訊系統的關鍵成功因素 4
第３節 科技接受模式 5
第４節 自我效能 6
第５節 主觀規範 7
第６節 組織內部的技術支援與教育訓練 7
第７節 主管支持 8
第８節 認知有趣性理論 9
第９節 任務－科技適配理論 11
第１０節 使用者涉入理論 11
第１１節 個案公司簡介 12
第３章 研究方法 15
第１節 研究方法選擇 15
第２節 研究架構 17
第３節 研究假說 19
第４節 變數定義與操作化 20
第１項 電子聯繫系統接受程度 20
第２項 認知有用性 20
第３項 認知易用性 21
第４項 電腦自我效能 21
第５項 電腦有趣性 22
第６項 使用者涉入 22
第７項 主觀規範 22
第８項 主管支持 23
第９項 組織內部的電腦支援和教育訓練 23
第１０項 任務-科技適配度 23
第５節 專家效度 27
第６節 樣本選擇 31
第７節 問卷設計 31
第８節 相關分析方法 31
第４章 資料分析 33
第１節 前測問卷信度分析 33
第２節 正式問卷基本資料 35
第３節 正式問卷整體信度 41
第４節 各問項間的相關分析 42
第５節 各潛在變項及觀察變項間的因數負荷 44
第６節 各構面內部一致性分析 46
第７節 構面區別效度分析 47
第８節 路徑分析 48
第５章 結論與建議 50
第１節 研究結果 50
第２節 研究貢獻 54
參考文獻 55
附錄 59
附錄1 59
附錄2 62

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