企業為快速獲得創新成果，並節省其投入成本，降低無效創新之風險，於業界最普遍的選擇方式為企業聯盟合作，透過開放式創新的精神及合作模式，將企業的資源共享，形成互補性資產，進而提昇企業創新能力。
企業聯盟合作最重要的關鍵成功因素，乃為聯盟的信任基礎，在互相信任的環境中，才能進行最有效且順暢的溝通，建立共識並形成共同的價值觀，以產生綜效。然而，所謂信任乃一模糊的概念，為一無法量化的情感指標，但企業營運的準則及策略佈局，無法單靠情感，便決定形成聯盟的合作模式，仍得經過市場資訊的整合，以獲得具體的評估結果，成為決策的基礎。
本研究透過深度訪談企業的重要幹部、專案決策及企業經營者，探討企業進行聯盟合作的過程，評估各項要素分析以構成信任的基礎來源。經歸納所得的結論呈現，欲形成企業聯盟，需評估夥伴企業的各項能力，其能力可區分為「外顯實力」及「隱性能力」，其概念是由知識性質具有「內隱性」與「外顯性」兩大類的觀念衍伸而來，形成企業合作的信任基礎來源。而且此信任基礎會因不同的合作時期，透過不同型態的能力條件支持信任的存在與發展。另外亦發現，外顯實力與隱性能力具有因果關係，會相互影響及回饋，而其綜合評估的結果成為聯盟企業的信任基礎來源。
誠如本研究的結果，經營者可參考企業聯盟信任基礎的來源，並依此思維評估自身及聯盟夥伴的優劣勢，成為進行聯盟合作行為初期的評估工具及如何擴展聯盟夥伴的信任程度，促成聯盟有效的合作，以期發展為優良商譽及永續經營的企業。

Enterprise alliance cooperation is the most popular choice for accessing innovative, cost saving, and reducing the risk of ineffective innovation. With a concept of open innovation and co-operation model, enterprise sharing their resources, forming the complementary assets and enhance innovation capability.
The trust is the most important key success factors of Enterprise alliances. The environment of mutual trust must set up before processing the most effective and smoothest communication, and reaching the consensus and building the shared values to generate synergy. However, the trust is an ambiguous concept, an unquantifiable emotional indicator, the guidelines of business operations and strategy could not rely on emotional factors to form an alliance. It still has to go through the integration of market information to obtain specific assessment findings and becoming the basis for decision-making.
This study based on in-depth interview important staffs, project decision maker and business owners to discuss the enterprise alliance, assessment item analysis of the underlying source of trust. The conclusion presented needed ability assessment for the potential partner, its ability can be divided into “Explicit Competence” and “Implicit Competence”, the concept is from character of knowledge include “Implicit” and “Explicit” to form the based trust of enterprise cooperation. And these based trusts support its existence and development though the types of ability conditions in different time periods. It was also found there is a causal connection in “Explicit Competence” and “Implicit Competence”, interrelate and response each other, the results of its comprehensive assessment became the source of the trust base of enterprise alliance.

As a result of this study, the business owner can consult the source of the trust base of the enterprise alliances and assess their own and partner’s strengths and weaknesses, to be an assessment tool of alliance cooperation and develop trust between alliance partner in the initial stage to facilitate the effective alliance cooperation, and develop an excellent goodwill and sustainable business enterprise.

口試委員會論文審定書 i
摘要 ii
Abstract iii
目錄 iv
圖次 vi
表次 vii
第一章 緒論 1
第一節 研究背景與研究動機 1
第二節 研究目的及研究問題 7
第二章 文獻探討 8
第一節 開放式創新 8
第二節 組織間信任 12
第三節 成功合作的關鍵因素 14
第三章 研究方法 16
第一節 研究程序設計 16
第二節 訪談大綱的建立過程 18
第三節 資料搜集 19
第四節 資料分析 23
第五節 信度及效度 24
第四章 研究結果與分析 26
第一節 研究結果 26
第二節 訪談內容重點摘要描述及分析 29
第五章 結論與建議 42
第一節 結論 42
第二節 建議 47
參考文獻 50
附錄-訪談內容 55

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