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博碩士論文 etd-0707110-114645 詳細資訊
Title page for etd-0707110-114645
論文名稱
Title
D營造公司引進工程管理電子化系統之研究
A Study of Introducing an ERP system: The Case of the D Construction Company
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
101
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2010-05-27
繳交日期
Date of Submission
2010-07-07
關鍵字
Keywords
營建業、企業資源規劃系統、組織變革
Construction industry, Enterprise Resource Planning (ERP) System
統計
Statistics
本論文已被瀏覽 5684 次,被下載 3192
The thesis/dissertation has been browsed 5684 times, has been downloaded 3192 times.
中文摘要
摘要
由於資訊科技的進步,邁入21 世紀的企業經營已面臨到比以往更激烈、更快速、更大的衝擊,資訊系統的應用已經影響了整個企業的經營模式。然而,資訊系統的引進非一般機器設備的採購安裝如此的簡易,而是深入組織的作業流程與管理者的規劃與決策,因此,要成功的引進系統,會牽涉到許\\多複雜的組織與管理構面,包含組織策略的配合、組織結構的重整、文化的改變、人員的認知與訓練、高階主管的承諾、各部門間的溝通、合作等。
由於營建業是「火車頭的產業」,下游廠商繁多,施工時程冗長而繁瑣,牽涉的產業與職種眾多。介面的整合、工序的排程、材料的採購及置放儲存,財務
的規劃與調度、現金流的掌控等,都必須要有系統的安排、整合與運作,才能使整體工程得以如期順利來完成。 本研究是以D 營造公司為研究對象,參考各界對ERP 及資訊科技的見解,以實際個案的企業營運流程面來探討,營造公司在導入ERP 系統中所面臨的流程改變問題與組織變革問題。並參考資訊管理領域相關資訊化程度之衡量指標,針對該個案之員工進行問卷調查,探討該營造公司之員工應用ERP 的狀況並評估其使用績效,希望研究結果可供國內營造廠在推動營建管理資訊化之參考。
綜合本研究對D 公司的個案研究,可以發現ERP 系統的導入涉及到許多組織的互相配合。可以說,企業導入RP 系統時,必定會有不同程度的變革,因此企業內部除組成專案小組協助系統的建置外,同時需負責企業變革的管理,應加強內部專業團隊的訓練。此外,在導入ERP 前,需先確定公司是否已經做好萬全的準備,才不會導入後才發現效果不如預期。
Abstract
Abstract
The development of information technology has progressed and hence, brings to huge conflict on business models in enterprises in the 21 century. However, the introduction of information technology not only involves purchase equipments but also operation processes and managers’ decisions. To successfully introduce a new information system, it is necessary to consider many concepts of organization and management, such as a company’s strategies, managers’ commitments, and communication among different departments and so on.
The construction industry is one of important index in a nation economic structure. This industry can push the development of national economics forward, and
it is been seen as the head of industry. This study takes the D construction company as an example to discuss the process of introducing ERP system and the faced problems of reengineering. Indeed, this study also referred developed performance indexes to
measure how employees feel about the introduction the new ERP system.
The results showed that the introduction of an ERP system involves the cooperation among different departments. While a company is introducing an ERP
system, there are many types of organization changes and lead to huge conflict.
Therefore, the company should develop a team to manage the project, be responsible to manage changes, and strength employees’ trainings. Finally, a company must be sure it is ready to introduce an ERP system for all members in this company.
目次 Table of Contents
目錄
摘要...............................................................................................................................iv
Abstract.........................................................................................................................v
誌謝...............................................................................................................................vi
目錄..............................................................................................................................vii
表目錄...........................................................................................................................ix
圖目錄............................................................................................................................x
第一章 前言..................................................................................................................1
第一節 研究背景................................................................................................1
第二節 研究目的................................................................................................2
第三節 研究範圍................................................................................................3
第四節 研究流程................................................................................................4
第二章 文獻探討..........................................................................................................6
第一節 ERP 系統(企業資源規劃系統)............................................................6
第二節 企業流程再造之相關重要概念..........................................................11
第三節 資訊系統績效評估..............................................................................14
第四節 個案說明..............................................................................................22
第三章 研究設計........................................................................................................37
第一節 研究架構..............................................................................................37
第二節 操作型定義..........................................................................................37
第三節 資料收集與分析方式..........................................................................38
第四章 個案研究........................................................................................................42
第一節 D 公司的發展沿革..............................................................................42
第二節 D 公司導入ERP 之過程....................................................................42
viii
第三節 影響D 公司導入的因素.....................................................................47
第四節 D 公司企業流程再造的影響層面......................................................54
第五節 D 公司導入ERP 之績效....................................................................72
第五章 結論與建議....................................................................................................77
第一節 研究結果..............................................................................................77
第二節 管理意涵..............................................................................................79
第三節 未來研究方向......................................................................................81
參考文獻......................................................................................................................83
一、中文部份......................................................................................................83
二、英文部份......................................................................................................84
三、網站部份......................................................................................................87
附件:問卷..................................................................................................................88
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