供應鏈的合作，為的就是縮短面對市場的反應時間，供應鏈組織間需要維持相當高的運作彈性以及密切的合作，才能使整條供應鏈上中下游運作順暢，當中包括市場資訊傳遞、物流配送、產品規劃與開發等，所以各成員需建立良好的協調機制與分享高度品質的資訊，方能有效的提升供應鏈的競爭力。
隨著全球供應鏈整合的趨勢，企業間合作更為密切。其中又以資訊分享為供應鏈當中之關鍵角色之一。對製造商而言，分享正確、完整的市場資訊能夠提供準確度較高的預測；對下游廠商而言，交換即時的資訊傳遞，不僅可以縮短向上游廠商訂貨的前置時間，並能減少存貨堆積。本研究即由跨組織流程與資訊內容來探討資訊分享對供應鏈不確定性與供應鏈績效之影響。另外，本研究從影響組織間資訊分享的影響因素來探討影響供應鏈資訊分享的動機。
本研究以從事供應鏈相關活動的工作者為研究對象，利用結構化方程模組的方法進行實證的研究。研究結果發現，供應鏈組織間的信任與承諾對資訊分享有顯著的影響，其中，承諾對供應鏈的夥伴專屬之資訊分享流程有顯著影響，信任對於資訊分享品質有顯著的影響，藉由信任與承諾的影響，可以使供應鏈夥伴從事夥伴專屬性的資訊分享流程，並且分享高度品質的資訊，另外也發現現今企業競爭激烈，可以藉由資訊分享降低供應鏈需求、供給、製造等不確定性因素，以有效提升供應鏈績效。

The coordination of all supply chain members has become a crucial issue in ensuring the success of supply chain management. The streamline of the inter-organizational coordination such as material flow/distribution, information flow/exchange, and product planning/development are required to facilitate the efficient operation of supply chain. To further sustain the competitive edge (e.g.,time-to-market) of a supply chain, the coordination mechanism has become an emerging research issue in current supply chain management.
This study looks into a cause model of the information sharing of supply chain members.The impact of trust and commitment on information sharing mechanism is then examined. The data from 122 senior managers participating in Supply Chain Management activeities were collected and empirically tested. The results show that the trust is significantly impact on the quality of information sharing in e-business supply chain. The member’s long-term commitment also affects the dedicated partner-based process of supply chain management. Moreover, the dedicated partner-based processes will effectively reduce the supply chain uncertainty and high quality information improves significantly the operation efficiency between supply chain enterprises.

目錄..................................................I
圖目錄...............................................II
表目錄..............................................III
第一章 緒論..........................................1
第一節 研究背景與動機.........................................................................1
第二節 研究目的.....................................................................................4
第三節 研究流程.....................................................................................5
第二章 文獻探討......................................6
第一節 供應鏈管理.................................................................................6
第二節 供應鏈不確定性.........................................................................8
第三節 資訊分享...................................................................................11
第四節 影響資訊分享的前因...............................................................21
第五節 供應鏈績效...............................................................................25
第三章 研究方法.....................................28
第一節 研究架構...................................................................................28
第二節 研究假說...................................................................................29
第三節 研究設計...................................................................................38
第四節 問卷設計...................................................................................39
第五節 資料分析方法...........................................................................48
第四章 資料分析.....................................49
第一節 資料蒐集過程與樣本回收.......................................................49
第二節 資料分析...................................................................................49
第三節 研究結論...................................................................................77
第五章 結論與建議...................................79
第一節 結論...........................................................................................79
第二節 研究貢獻...................................................................................81
第三節 管理上的實務建議...................................................................82
第四節 研究限制...................................................................................84
第五節 未來研究方向...........................................................................85
參考文獻.............................................86
附錄一：本研究問卷...................................91

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