SCM(Supply Chain Management)系統能同時考量到企業內外部所有的限制，藉由對限制條件的設定與調整，來縝密地進行供應鏈的規劃和最佳化，讓企業能在既有資源基礎上，充分滿足客戶需求。SCM 的推行在各產業已成為普遍現象，但其導入不僅牽涉到企業的策略、組織結構，尚牽涉企業上、下游間的整合，增加其導入的困難度，並時有耳聞企業導入SCM 失敗的例子，故企業在推動導入SCM 時更應做好事先規劃與評估工作。本研究文獻參考自國內有關SCM系統關鍵成功因素的個案，透過文獻整理的關鍵成功\因素，以產業環境面、系統面、組織面三大構面加以分類，並透過專家訪談對其內容加以修正，作為本研究的研究基礎。本研究問卷資料收集自195 個SCM 導入專案的研究樣本，與其他研究不同的是，不同的產業別其需求不盡然相同，故本研究納入產業特性加以研究。而分析結果則顯示SCM系統的績效會受到產業環境面、系統面、組織面關鍵成功因素的影響，其中並證明4 個主要假說為支持，而18 個各因素之間的次假說中則有9 個成立，分析結果也驗證了產業特性的調節關係。研究結果為：(1)整合SCM 系統導入個案發現之各關鍵成功因素，並透過專家訪談修正其因素影響。(2)透過問卷調查確認各因素的顯著解釋力，進一步提升對SCM 建置績效的解釋效果(3)納入了新的構面及測量尺度，並發展成一整合模式，可提供不同產業導入SCM系統的參考。

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第1章緒論........................................................................1
1.1 研究背景.......................................................................................1
1.2 研究動機.......................................................................................2
1.3 研究目的.......................................................................................3
第2章文獻探討.......................................................................................4
2.1 SCM系統相關議題.......................................................................................4
2.1.1 SCM系統概念與發展.......................................................................................4
2.1.2 SCM系統功能........................................................5
2.1.3 SCM系統市場現況...............................................10
2.1.4 ERP與SCM系統議題...........................................11
2.1.5 SCM系統建置績效...............................................16
2.2 關鍵成功因素............................................................20
2.2.1 關鍵成功因素定義................................................20
2.2.2 關鍵成功因素的確認............................................22
2.2.3 關鍵成功因素與績效評估的關係........................23
2.2.4 SCM系統導入關鍵成功因素相關文獻................24
2.3 產業特性與供應鏈管理策略 ................................ ..25
2.3.1 鋼鐵業產業特性與供應鏈管理策略.....................26
2.3.2 電子業產業特性與供應鏈管理策略.....................27
第3章研究方法與步驟 ................................. .................28
3.1 研究架構....................................................................29
3.2 研究假說....................................................................38
3.3 研究變數與操作型定義............................................41
3.4 研究方法...................................................................53
第4章資料分析與研究結果............................................57
4.1 問卷回收及樣本特徵...............................................57
4.2 信度與效度檢驗.......................................................61
4.3 研究假說檢定...........................................................70
4.4 研究結果...................................................................85
第5章研究結論與建議 ..................................................93
5.1 研究結論...................................................................93
5.2 研究貢獻...................................................................96
5.3 研究限制...................................................................96
5.4 未來研究方向...........................................................97
參考文獻 .....................................................................................98
附錄：本研究問卷.........................................................102

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