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論文名稱 Title |
派外人員角色壓力與海外工作適應之關係-以文化智商為調節變數 A Study of the Relationship between Expatriates’ Role Stress and Overseas Work Adjustment: The Moderating Effect of Cultural Intelligence |
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系所名稱 Department |
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畢業學年期 Year, semester |
語文別 Language |
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學位類別 Degree |
頁數 Number of pages |
71 |
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研究生 Author |
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指導教授 Advisor |
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召集委員 Convenor |
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口試委員 Advisory Committee |
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口試日期 Date of Exam |
2014-06-20 |
繳交日期 Date of Submission |
2014-08-18 |
關鍵字 Keywords |
海外工作適應、角色模糊、角色衝突、角色壓力、派外人員、文化智商 overseas work adjustment, expatriate, role stress, role conflict, role ambiguity, cultural intelligence |
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統計 Statistics |
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中文摘要 |
全球化的風潮之下,許多企業紛紛設立海外子公司,使得派駐海外人員的需求及數量不斷增加,因此,派外人員的管理議題持續受到關注。 派外人員擔任派駐當地機關、子公司與母公司之間的橋樑,面臨多方期許的同時,派外人員所產生的角色壓力和角色壓力對海外工作適應的影響必需受到企業的重視。然而,文化差異對於派外人員在派外工作適應上具有極大的影響(趙必孝,1989),多元文化的因素也影響著跨國團隊的運作(Snow, Snell, Davision, & Hambrick, 1996),由此可知,不論在個人或是團隊,回應不同文化的能力是重要的,因此以「文化智商」作為調節變數,進一步探討「文化智商」對角色壓力與海外工作適應之間關係的調節效果。 本研究採用問卷調查法,以台灣派駐海外人員為對象發放問卷,總共發出134份,回收有效問卷為115份,回收率為85.82%,於問卷資料建置後再以SPSS統計軟體進行分析,研究結果發現如下: 1、派外人員角色壓力、角色模糊對海外工作適應具有顯著負向影響。 2、文化智商中的認知型文化智商,能減弱派外人員角色壓力與海外工作適應的負向關係。 3、文化智商中的後設認知型文化智商、認知型文化智商及動機型文化智商,分別能調節角色衝突與海外工作適應的負向關係。 |
Abstract |
The trend of globalization forces many enterprises to establish overseas subsidiaries. To manger the overseas subsidiaries effectively, they require more and more expatriates in subsidiaries. Because of the great requirement, the expatriation issue attractive attentions of enterprises. However, many employments move and work in different country cause the problem of overseas work adjustment and cultural diversity. The expatriates have to achieve the business goal and be a bridge between the subsidiary company and parent company. In order to satisfy the conflicting expectations from parent country and host country, the expatriates sense the role stress. The purpose of this research is to find out the relationship between role stress and overseas work adjustment, and further discuss the moderating effect of cultural intelligence. By questionnaire survey, sampling from Taiwanese expatriates and the number of useful samples is 115. After processing data by SPSS, the statistical analysis related the following findings: 1. Expatriates’ role stress and role ambiguity has significantly negative impact on overseas work adjustment. 2. Cognitive CQ moderates the negative relationship between role stress and overseas work adjustment. 3. Metacognitive CQ, cognitive CQ and motivational CQ positively moderate the negative relationship between role stress and overseas work adjustment. |
目次 Table of Contents |
論文審定書 i 中文摘要 ii 英文摘要 iii 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 1 第三節 研究目的 3 第二章 文獻探討與假設推導 4 第一節 角色壓力 4 第二節 海外工作適應 8 第三節 角色壓力與海外工作適應之關係 9 第四節 文化智商 11 第五節 角色壓力與海外工作適應:文化智商之調節效果 13 第三章 研究方法 16 第一節 研究架構 16 第二節 研究對象與資料蒐集 16 第三節 衡量工具 17 第四節 統計分析方法 18 第四章 實證研究分析 20 第一節 衡量工具之信度分析 20 第二節 研究樣本之描述性統計 23 第三節 各研究變數之描述性統及差異分析 25 第四節 各研究變數之相關性分析 29 第五節 各研究變數之迴歸分析 31 第六節 文化智商之調節效果分析 33 第五章 結論與建議 47 第一節 結論與討論 47 第二節 管理意涵 51 第三節 研究限制與建議 52 參考文獻 53 附錄:問卷 59 |
參考文獻 References |
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