知識管理的議題近年來相當受到重視，相關研究多著重在知識移轉與知識創造，對知識整合之研究較少。本研究針對知識整合對虛擬團隊專案軟體開發的效益做探討，以鴻海科技集團關係企業的安泰電業(AnTec)公司為研究對象，透過文獻探討與個案研究，分析該公司藉由「知識整合程序」建立目標、選擇方向、確認所需之知識類別並由企業內部與外部獲取知識，並針對各部門進行需求擷取與需求分析，以歸納出領域知識以形成「正式的知識」經由審核認定後存入知識庫。再經由「方向與目標」、「排序」、「例規」與「團隊決策」的知識整合機制，使獲取的知識在虛擬團隊運作中得以正確與即時發揮最大效用，有效提昇軟體開發的效益。經個案分析後發現(1)以「知識整合程序」在企業內部獲取知識，需要系統分析師與需求部門主管及使用者進行雙向互動，並由資訊長事先確認提
問之問題，以確保問題內容的正確與有效性；(2) 有系統及步驟運用「知識整合機制」並運用知識庫內各領域知識進行虛擬團隊軟體開發，使知識整合達到最佳效益；(3)由本研究歸納整理鴻海安泰「知識整合程序與機制」及「虛擬團隊運作」之模式，可提供企業在進行相關活動之參考。
關鍵詞：虛擬團隊、知識整合、專案管理

The importance of knowledge management has been on the spotlight for many years.
Many researches related to the knowledge management are focused on the issues of knowledge sharing and knowledge creation, but only few are directly linked to the
knowledge integration process.
In this thesis, we will exam the AnTec operation to discover the benefits and incentives of knowledge integration process to it's software development. This study will also explore how the company can establish goal, make decision, confirm the knowledge requirements,and obtain knowledge externally and internally by utilizing the knowledge integration process.
Performance of the software development can be dramatically improved from the knowledge integration elements of "direction", "sequencing", "routines", and "group problem soling and decision making" in a virtual team. The finding of the study has suggested:
(1) The knowledge integration process requires efficient communication among system analyses, department managers, and the end users. IT manager should be responsible for the quality of all questions proposed.
(2) Fully utilize the knowledge integration structure and properly extract know-hows from different areas to proceed the software development in the virtual team are
essential to the success of the knowledge integration process.
(3) This study will be govern into two models - "Knowledge Sharing Process and Structure" and "Virtual Team Operation" models and can be reviewed by AnTec for
further reference.
Keywords : Virtual Team, Knowledge Integration, Project Management

中文摘要...............................................i
英文摘要...............................................ii
致謝辭.................................................iii
目錄...................................................iv
圖目錄.................................................vi
表目錄.................................................vii
第一章、緒論...........................................1
第一節、研究背景與動機.................................2
第二節、研究目的.......................................4
第三節、研究步驟.......................................5
第二章、文獻探討.......................................6
第一節、知識整合.......................................6
一、知識整合的定義.....................................12
二、知識整合機制.......................................17
三、知識整合效益.......................................23
第二節、虛擬團隊.......................................26
一、虛擬團隊的定義.....................................26
二、虛擬團隊與傳統團隊的差異...........................29
第三節、團隊運作.......................................31
一、團隊互動...........................................32
二、團隊溝通...........................................33
三、團隊合作...........................................40
第三章、研究方法.......................................42
第一節、研究方法.......................................42
第二節、研究限制.......................................45
第三節、研究架構.......................................46
第四章、個案研究.......................................47
第一節、個案介紹.......................................47
第二節、問題分析.......................................53
第三節、專案軟體開發的虛擬團隊運作.....................57
第四節、知識整合程序運作...............................63
第五節、知識整合機制對軟體開發的影響...................66
第五章、結論與建議.....................................83
第一節、研究結論.......................................84
第二節、研究建議.......................................87
參考文獻...............................................88

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