在現今的環境當中，資訊科技變化快速，利用資訊科技來幫助企業創新進而提升競爭優勢，更是MIS的重要核心議題，在資訊科技變化快速的趨勢之下，企業當中的MIS部門更是首當其衝。因此，我們有必要去了解影響MIS部門績效的因素為何？
以往在MIS領域內，少有研究由組織學習的觀點來進行，企業的績效大概都是從資源、能力、投資、高階主管的支持、產業的特性、創新擴散理論等角度來思考，由組織學習的角度切入探討企業的績效，在過去較為少見。縱然有研究是由知識管理的角度或組織學習的角度來研究企業的創新與績效，但這些研究大多是把組織學習當作單一變數，少有將組織學習分為探索性學習與利用性學習。
因此，本研究基於組織學習的觀點建構出一個基礎模型來探討探索性學習與利用性學習如何影響資訊部門的創新與效率，並同時驗證是否探索性學習與利用性學習之間是否有調節作用的存在。
本研究於台灣蒐集了133個有效樣本來驗證此研究假說以及模式。其結果支持我們所做的部分推論，探索性學習與利用性學習分別影響MIS部門的創新與效率，而探索性學習的資源越多，會產生對利用性學習的衝突而降低了利用性學習的影響力，兩者之間存在著交互調節作用。
總而言之，由於資訊科技的創新速度相對於其他任何科技快過許多，因此資訊部門在創新方面的研究就變得更為重要。但這個相關的研究模式在MIS領域卻少見，本篇研究運用過去較少被拿來研究組織績效的學習觀點，來解釋不同的學習策略對MIS部門會有不同的影響，甚至有彼此消長的情形存在。

In response to the challenges of globalized competition and disruptive information technology innovations, using information technology to enhance the innovation capabilities of firms is an essential issue in management information system. Thus, we need to understand what factors affect the performance of the MIS department. Few studies in the field of MIS adopt organizational learning to examine the impact on MIS department performance. Even if there are studies using organizational learning, they take organizational learning as a single variable instead of separating it into exploratory learning and exploitative learning.
Therefore, this study creates an integrated model to explain how exploratory learning and exploitative learning affect MIS performance. Data was collected from 133 employees working in MIS department in Taiwan to test our hypothesis. The results show that exploratory learning improves the MIS innovation while exploitative learning enhances the MIS performance. Furthermore, we found that exploitative learning may impede the impact of exploratory learning on innovation. In sum, the result of this study can provide practitioners as well as academics the refreshing view regarding the relationship between organizational learning and MIS department performance.

論文審定書 i
致謝 ii
摘要 iii
Abstract iv
Content v
List of Figures vi
List of Tables vii
Chapter 1. Introduction 1
1.1 Background and Motivation 1
Chapter 2. Theoretical Foundation and Literature Review 6
2.1 Exploratory and Exploitative Learning 6
2.2 The relationship between exploratory learning and MIS department innovation and performance 8
2.3 The relationship between exploitative learning and MIS department innovation and performance 12
2.4 The interaction between exploratory learning and exploitative learning 15
2.5 The moderating role of environmental turbulence 24
Chapter 3. Research Methodology 29
3.1 Research Model 29
3.2 Subject 30
3.3 Constructs and Measurements 33
3.4 Questionnaire Internal Reliability 35
3.5 Measurement Model 37
Chapter 4. Analysis and Discussions 45
4.1 Data Analysis 45
4.2 Discussion 48
Chapter 5. Conclusions and Implications 50
5.1 Conclusions 50
5.2 Academic Applications 52
5.3 Practical Implications 54
5.4 Limitations and Suggestions for Future Study 55
References 57
Appendix - Questionnaire 64

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