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博碩士論文 etd-0724108-020119 詳細資訊
Title page for etd-0724108-020119
論文名稱
Title
資訊服務業員工參與教育訓練行為意向研究:以華致資訊為例
none
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
133
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2008-06-27
繳交日期
Date of Submission
2008-07-24
關鍵字
Keywords
教育訓練、計劃行為理論、資訊服務業
IT services provider, Trainning, Theory of planned behavior(TPB)
統計
Statistics
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The thesis/dissertation has been browsed 5704 times, has been downloaded 1788 times.
中文摘要
以計劃行為理論探討行為預測的研究蓬勃發展,目前也有學者發展以組織教
育訓練作為基礎的計劃行為理論修正模式,雖然教育訓練對大多數的企業佔了重
要的環節,但以計劃行為理論為理論基礎研究資訊服務業員工參與教育訓練行為
意圖,著墨仍少。
本研究乃應用計劃行為理論,討論資訊服務業員工參與教育訓練的態度、主
觀規範以及知覺行為控制如何影響員工參與教育訓練的行為意圖。
本研究以資訊服務產業的華致資訊公司為研究對象。研究發現,資訊服務業
的教育訓練必須對員工個人產生正面影響且為其所需,而員工個人對於參與教育
訓練的信心與課程的難易程度會影響個人參與教育訓練的行為。除此之外,即使
公司提供豐富多元且便利的教育訓練課程,使員工擁有較多參與教育訓練的選擇
與機會,卻無法增加員工參與教育訓練的意願。而員工週遭的重要參考群體,例
如主管、同事、家人及朋友對於員工參與教育訓練意願的影響程度比員工個人的
態度重要。
本研究有一部份與理論模式不符合乃因研究對象的特性。資訊服務業員工的
教育訓練課程大部份皆為技術課程,員工會根據自我需求,而選定所需課程,而
不會上課地點或時間的便利性而有所影響。
本研究將有助於提昇員工參與教育訓練意願的具體參考,並做為公司教育訓
練課程安排的參考依據。
Abstract
The researches applied theory of planned behavior(TPB) are enormously
inpliemented.Also there are some researches with theory of planned behavior address
training programs in organizations.Althougtht training programs are an important
compotent in most of companies,little theoretical guidance is available for their
implementation in information technology services industry
This research proposes the behavior model originated from Ajzen’s (1985)theory of
planned behavior(TPB) to understand how employees’ attitude, subject norm and
perceived control behavior determinants of employees’ behavior in training programs.
Data were collected from a company of information service industry in Taiwan. The
results indicate traning programs must be suitable and acceptable to employees,
otherwise, it wouldn’t change employee’s attitude toward training programs even they
have plenty of choices and opportunities. Personl attidute and subject norm predicts
employees’ behavior, salient individuals or groups, such as supervisors, co-workers,
friends and families affact employees’ behavior much more than their personal
attitudes.
The results only partially support the theory of behavior because information service
industry is a highly skilled required. Employee who has willing to attend the training
program is by personal professional needs instead of the self convinence level to
training attendance or the diversites of training programs.
This research provided factors affect intensions of employees’ behavior in training
programs and would be instructive suggestions to better understandig of training
programs development in the future.
目次 Table of Contents
中文摘要..................................................... i
英文摘要.................................................... ii
目錄....................................................... iii
表次......................................................... v
圖次...................................................... vii
第一章 緒論…………………………………………………1
第一節 研究背景........................................................... 1
第二節 研究動機........................................................... 1
第三節 研究目的........................................................... 2
第四節 研究流程........................................................... 3
第二章 文獻回顧……………………………………………4
第一節 資訊服務業......................................................... 4
一、 產業背景............................................................. 4
二、 我國資訊服務業發展現況與趨勢......................................... 6
三、 個案公司介紹......................................................... 7
第二節 教育訓練........................................................... 9
一、 教育訓練的定義....................................................... 9
二、 教育訓練的功能...................................................... 10
三、 教育訓練與組織績效的關係............................................ 12
第三節 計劃行為理論...................................................... 12
第四節 影響員工對於教育訓練的參與行為相關因素.......................... 19
第三章 研究設計………………………………………… 25
第一節 研究架構........................................................ 25
第二節 研究假設........................................................ 26
第三節 變數定義........................................................ 27
第四節 研究工具........................................................ 28
第五節 資料分析方法.................................................... 40
第四章 資料分析與研究結果……………………………42
第一節 構面測量模式檢測................................................ 42
第二節 構面間之相關分析................................................ 53
第三節 構面間之影響效果................................................ 56
第四節 本研究假說之檢定................................................ 63
第五節 人口變項對相關變項之影響.................................................................................. 63
第五章 結論與建議………………………………………98
第一節結論.............................................................. 98
第二節建議............................................................. 100
第三節未來研究......................................................... 101
參考文獻 …………………………………………………103
附錄一……………………………………………………108
參考文獻 References
參考文獻
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