Responsive image
博碩士論文 etd-0724114-213402 詳細資訊
Title page for etd-0724114-213402
論文名稱
Title
系統開發團隊之社會資本對團隊疆界跨越與績效的影響
The Impact of Social Capital on Team Boundary Spanning and Performance in ISD Project
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
70
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2014-07-01
繳交日期
Date of Submission
2014-08-25
關鍵字
Keywords
專案績效、團隊疆界跨越、社會資本
Social Capital, Team Boundary Spanning, Project Performance
統計
Statistics
本論文已被瀏覽 5922 次,被下載 0
The thesis/dissertation has been browsed 5922 times, has been downloaded 0 times.
中文摘要
由於資訊系統開發專案本身的複雜性、不確定性,因而形成了許多不同的專案疆界(Project Boundary),阻礙專案團隊與其他外部相關人員的溝通合作,導致資訊系統開發專案經常面臨高風險與高失敗率。因此,專案團隊如何有效地跨越專案疆界,進而達到良好的專案績效,是一相當重要的議題。
過去研究指出,社會資本將能有效促進彼此間的協調合作、資源的交換與團隊的績效。因此,本研究結合社會資本理論與疆界跨越(Boundary Spanning)以探討在資訊系統開發專案團隊中,社會資本與疆界跨越對專案績效的影響,我們更進一步認為,疆界跨越中介了社會資本與專案績效間的關係。
本研究以實證模式來驗證研究假說,共收集184份有效樣本,分析結果顯示在資訊系統開發團隊中,良好的社會資本將有助於專案團隊跨越疆界,而有效的疆界跨越將會顯著地提升專案績效,我們更進一步證實,社會資本對於專案績效的顯著影響是由於其能有效地促進專案團隊跨越疆界。
本研究定義了資訊系統開發專案團隊中重要的專案疆界,並整合社會資本理論與疆界跨越,來探討如何有效地跨越疆界,以提升專案績效。本研究結果預期能作為未來學術界研究的參考,並提供實務界在執行資訊系統開發專案時的具體建議。
Abstract
Information system development (ISD) projects are full of complexity and uncertainty, which may form the project boundaries and lead to increased risk and the chance of project failure. Therefore, it is critical to know how ISD project teams can effectively cross those project boundaries and achieve better project performance.
Past studies have shown that social capital can facilitate coordination, knowledge integration, knowledge sharing, the exchange and combination of resources, and the obtaining of support. In this paper, we combine social capital theory and boundary spanning to explore their impact on ISD project team performance. We also assume that part of the reason why social capital can enhance project performance, in part because of its ability to span boundaries.
An empirical survey methodology is applied with a valid sample size of 184. The results indicate that social capital is positively associated with team boundary spanning, and team boundary spanning is positively associated with project performance. Also, the relationship between social capital and project performance is fully mediated by team boundary spanning.
In this study, we identify the critical boundaries in an ISD project team, and combine both social capital theory and boundary spanning to explore effective ways to cross boundaries and, thereby, increase project performance. Academic and practical implications are discussed.
目次 Table of Contents
Chapter 1 Introduction 1
Chapter 2 Literature Review 4
2.1 Social Capital Theory 4
2.1.1 Social Capital of the ISD Project Team 7
2.2 Boundary Spanning 9
2.2.1 Boundary Spanning in ISD Project Team 11
Chapter 3 Hypothesis Development 15
3.1 From ISD Team Social Capital to Boundary Spanning 15
3.2 From ISD Team Boundary Spanning to Project Performance 17
3.3 The Mediating Role of Team Boundary Spanning 20
Chapter 4 Research Methodology 22
4.1 Sampling and Data Collection 22
4.2 Sample Representatives 23
4.3 Constructs and Measurements 26
4.4 Common Method Variance 30
4.5 Reliability and Validity 31
4.6 Hypothesis Testing: The Structural Model 38
Chapter 5 Discussion 44
5.1 Influence of ISD Team Social Capital on Boundary Spanning 44
5.2 Influence of ISD Team Boundary Spanning on Project Performance 45
5.3 The Mediating Role of Team Boundary Spanning 46
Chapter 6 Conclusion and Implications 47
6.1 Conclusions 47
6.2 Academic Implications 48
6.3 Practical Implications 49
6.4 Limitations and Suggestions for Future Study 50
Reference 52
Appendix 58
參考文獻 References
Alan R. Dennis (1996). Information Exchange and Use in Group Decision Making- You Can Lead a Group to Information, but You Can't Make It Think. MIS Quarterly, Vol. 20, No. 4, pp. 433-457.
Alejandro Portes (1998). SOCIAL CAPITAL: Its Origins and Applications in Modern Sociology. Annual Review of Sociology, Vol. 24, pp. 1-24.
Anandasivam Gopal, Sanjay Gosain (2009). The Role of Organizational Controls and Boundary Spanning in Software Development Outsourcing: Implications for Project Performance. Information Systems Research, Articles in Advance, pp. 1-23.
Ancona, D. G., Caldwell, D. F. (1992). Bridging the boundary: External activity and performance in organizational teams. Administrative Science Quarterly, Vol. 37, pp. 634-665.
Andrew C. Inkpen, Eric W. K Tsang (2005). Social capital, networks, and knowledge transfer. Academy of Management Review, Vol. 30, No. 1, pp. 146-165.
Aparna Joshi, Niti Pandey, Guohong (Helen) Han (2009). Bracketing team boundary spanning: an examination of task-based, team-level,and contextual antecedents. Journal of Organizational Behavior, Vol. 30, pp. 731–759.
Baker, W. (1990). Market networks and corporate behavior. American Journal of Sociology, Vol. 96, pp. 589-625.
Bart van den Hooff, Maarten de Winter (2011). Us and them a social capital perspective on the relationship between the business and IT departments. European Journal of Information Systems, Vol. 20, No. 3, pp. 255–266.
Bourdieu, P. (1985). The forms of capital. In: J. G. Richardson (ed.): Handbook of theory and research for the sociology of education. New York: Greenwood Press. pp. 241-258.
Boxman, E. A. W., De Graaf, P. M., Flap, H. D. (1991). The impact of social and human capital on the income attainment of Dutch managers. Social Networks, Vol. 13, pp. 51–73.
Burt, R. S. (1992). Structural holes: The social structure of competition. Cambridge, Mass: Harvard University Press.
Burt, R. S. (2000). The network structure of social capital. Research in Organizational Behavior, Vol. 22, pp. 345-423.
Chao-Min Chiu, Meng-Hsiang Hsu, Eric T.G. Wang (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, Vol. 42, pp. 1872–1888.
Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, Vol.94(Supplement), pp. 95-120.
Davidsson, Per, Honig, Benson L. (2003). The role of social and human capital among nascent entrepreneurs. Journal of Business Venturing, Vol. 18, No. 3, pp. 301-331.
Faraj, S., Sproull, L. (2000). Coordinating expertise in software development teams. Management Science, Vol. 46, No. 12, pp. 1554-1568.
Faraj, S., Yan, A. (2009). Boundary Work in Knowledge Teams. Journal of Applied Psychology, Vol. 94, No. 3, pp. 604-617.
Fornell, C., Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research,Vol. 18, No. 1, pp. 39-50.
Fausto Di Vincenzo, Daniele Mascia (2012). Social capital in project-based organizations: Its role, structure, and impact on project performance. International Journal of Project Management, Vol. 30, pp. 5-14.
Heng-Li Yang, Jih-Hsin Tang (2004). Team structure and team performance in IS development:a social network perspective. Information & Management, Vol. 41, pp. 335–349.
Hongseok Oh, Myung-ho Chung, Giuseppe Labianca (2004). Group Social Capital and Group Effectiveness: The Role of Informal Socializing Ties. Academy of Management Journal, Vol. 47, No. 6, pp. 860–875.
Howard Aldrich, Diane Herker (1977). Boundary Spanning Roles and Organization Structure. The Academy of Management Review, Vol. 2, No. 2, pp. 217-230.
Hsin Hsin Chang, Shuang-Shii Chuang (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management, Vol. 48, pp.9-18.
Henderson, J.C. (1988). Involvement as a predictor of performance in US planning and design. Center for Information Systems Research, Massachusetts Institute of Technology, Cambridge, MA, Working Paper No. 175.
Jennifer A. Marrone, Paul E. Tesluk, Jay B. Carson (2007). A multilevel investigation of antecedents and consequences of team member boundary-spanning behavior. Academy of Management Journal, Vol. 50, No. 6, pp.1423–1439.
Jennifer A. Marrone (2010). Team boundary spanning: A multilevel review of past research and proposals for the future. Journal of Management, Vol. 36, No. 4, pp. 911-940.
J. Nahapiet, S. Ghoshal (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, Vol. 23, No. 2, pp.242-266.
Kearns GS, Sabherwal R (2007). Strategic alignment between business and information technology: a knowledge-based view of behaviors, outcome, and consequences. Journal of Management Information Systems, Vol. 23, No. 3, pp. 129–162.
Krishnan, Ranganathan (2009). Boundary Spanning in Offshored ISD Projects : A Project Social Capital Perspective. SIGMIS CPR '09 Proceedings of the special interest group on management information system's 47th annual conference on Computer personnel research, pp. 225-230.
Liao, J., Welsch, H. (2003). Social capital and entrepreneurial growth aspiration: A comparison of technology- and non-technology-based nascent entrepreneurs. Journal of High Technology Management Research, Vol. 14, No. 1, pp. 149-170.
Linda Wallace, Mark Keil, Arun Rai (2004). Understanding software project risk: a cluster analysis. Information & Management, Vol. 42, pp.115–125.
Linda Wallace, Mark Keil, Arun Rai (2004). How software project risk affects project performance: An investigation of the dimensions of risk and an exploratory model. Decision Sciences, Vol. 35, No.2, pp.289-321.
Lindell, M. K., D. J. Whitney (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, Vol.86, No.1, pp.114-121.
Lionel P. Robert, Jr., Alan R. Dennis, Manju K. Ahuja (2008). Social Capital and Knowledge Integration in Digitally Enabled Teams. Information Systems Research, Vol. 19, No. 3, pp. 314-334.
Malhotra, N. K., Kim, S. S., Patil, A. (2006). Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research. Management Science, Vol. 52, No. 12, pp. 1865-1883.
Mary C. Jones, Allison W. Harrison (1996). IS project team performance: An empirical assessment. Information & Management, Vol. 31, pp. 57-65.
M. Lynne Markus, Ji-Ye Mao (2004). Participation in development and Implementation-Updating an old, tired concept for today’s IS contexts. Journal of the Association for Information Systems, Vol. 5, No.11-12, pp.514-544.
Ming-Huei Chen, Yuan-Chieh Chang, Shih-Chang Hung (2008). Social capital and creativity in R&D project teams. R&D Management, Vol. 38, No.1, pp. 21-34.
Helena Yli-Renco, Erkko Autio, Harry J. Sapienza (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, Vol. 22, pp. 587–613.
Ray Reagans, Ezra W. Zuckerinan (2001). Networks, Diversity, and Productivity: The Social Capital of Corporate R&D Teams. Organization Science, Vol. 12, No. 4, pp. 502-517.
Paul S. Adler, Seok-Woo Kwon (2002). Social capital: prospect for a new concept. Academy of Management Review, Vol. 27, No. 1, pp. 17-40.
S. Brion, V. Chauvet, B. Chollet, C. Mothe (2012). NPD project leaders as team boundary spanners: Relational antecedents and performance outcomes. International Journal of Project Management, Vol. 30, No. 6, pp. 708-722.
Stout, R. J., Cannon-Bowers, J. A., Salas, E., Milanovich, D. M. (1999). Planning, shared mental models, and coordinated performance: An empirical link is established. Human Factors, Vol. 41, No. 1, pp. 61-71.
Sue Newell, Carole Tansley, Jimmy Huangw (2004). Social Capital and Knowledge Integration in an ERP Project Team: The Importance of Bridging AND Bonding. British Journal of Management, Vol. 15, pp. 43–57.
Violina Ratcheva (2009). Integrating diverse knowledge through boundary spanning Processes-The case of multidisciplinary project teams. International Journal of Project Management, Vol. 27, pp. 206–215.
Wasko, Faraj (2005). Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice. MIS Quarterly, Vol. 29, No. 1, pp. 35-57.
Wenpin Tsai, Sumantra Ghoshal (1998). Social Capital and Value Creation: The Role of Intrafirm Networks. The Academy of Management Journal, Vol. 41, No. 4, pp. 464-476.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus:永不公開 not available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 54.242.96.240
論文開放下載的時間是 校外不公開

Your IP address is 54.242.96.240
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code