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博碩士論文 etd-0724116-215646 詳細資訊
Title page for etd-0724116-215646
論文名稱
Title
以心理契約違反觀點探討資訊系統專案委外成功
Exploring IS Project Outsourcing Success: A Psychological Contract Breach Perspective
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
81
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2016-07-06
繳交日期
Date of Submission
2016-08-24
關鍵字
Keywords
心理契約違反、委外關係、合約、心理契約理論、資訊系統委外成功
Psychological contract theory, Contracts, Outsourcing relationship, Psychological contract breach, IS outsourcing success
統計
Statistics
本論文已被瀏覽 5968 次,被下載 183
The thesis/dissertation has been browsed 5968 times, has been downloaded 183 times.
中文摘要
隨著資訊科技的變化速度不斷加快,現代的企業仰賴不同的資訊系統來提升組織績效,增加公司的競爭力,提升作業效率。在企業選擇資訊系統導入時,企業可以選擇自行開發資訊系統,也可選擇委託廠商開發資訊系統,在選擇資訊系統專案委外時,企業必定要考慮資訊系統委外的成功率,因此本研究探討在心理契約違反的影響效果下顧客對於資訊系統委外的成功。
本次研究透過心理契約違反為基礎,如果心理契約中的承諾失約或不一致,顧客在心裡感覺上會產生資訊系統委外廠商違反彼此心理契約的認知,因此導致對於委外廠商的違背負面情緒,造成顧客認為本次資訊系統委外的失敗。
本研究收集133份有效樣本,測量對象為在資訊部門中有過資訊委外經驗的員工,並以問卷調查法研究。研究發現,心理契約違反對資訊系統委外有顯著影響,資訊系統委外的固有因素在心理契約違反的承諾失約或不一致以及警覺下對心理契約違反有顯著效果。
Abstract
As information technology changes with increasing frequency, industries have become heavily dependent upon a wide range of information systems (IS) to maintain and enhance organizational performance. Many companies have elected to outsource their information system projects. Over the years, scholars and practitioners alike have shown keen interest in the conditions that ensure the success of such outsourcing. This study explores the impact of information system project outsourcing from the perspective of the psychological contract breach. From this perspective, if the client feels that the obligations implied by the psychological contract are unfulfilled, or the company’s actions appear incongruent with the contract, this perceived breach in the psychological contract could lead to feelings of violation. This affective response causes the client to consider the outsourced IS system a failure.
We conduct a questionnaire-based study, collecting 133 valid cases. Our respondents are IS department employees with experience in IS project outsourcing. Our results show that the psychological contract breach has significant influence on the success of IS project outsourcing. Moreover, in the context of IS outsourcing, the feelings of violation caused by this perceived breach of the contract can be attributed to reneging, incongruence and vigilance.
Keywords: Psychological contract theory, IS outsourcing success, Psychological contract breach, Contracts, Outsourcing relationship
目次 Table of Contents
論文審定書 i
摘要 ii
Abstract iii
Table of Contents iv
List of Figures vi
List of Tables vii
1. Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Purpose 4
2. Literature Review 5
2.1 IS Outsourcing Success 5
2.2 Psychological Contract and Psychological Contract Breach 6
3. Research Model and Methodology 11
3.1 Research Model 11
3.2 Research Hypotheses 12
3.2.1 Reneging 12
3.2.2 Incongruence 16
3.2.3 Vigilance 21
3.2.4 Feelings of Violation and IS Outsourcing Success 24
3.3 Sampling and Data Collection 26
3.4 Constructs and Measurements 27
4. Data Analysis 31
4.1 Sample Demographics 31
4.2 Common Method Variance 33
4.3 Non-response Bias 37
4.4 Cross Factor Loading 38
4.5 Reliability and Validity 42
4.6 Second-order formative constructs: reneging, incongruence and vigilance 48
4.7 Hypothesis Testing: Structural Model 49
4.8 Discussion 52
5. Conclusion and Implications 58
5.1 Conclusion 58
5.2 Academic Implications 59
5.3 Practical Implications 60
5.4 Limitations, and Recommendations for Future Study 61
REFERENCES 62
Appendix 68
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