隨著進入知識經濟時代，許多產業特性轉為知識導向，企業的主要獲利能力不再取決於有形資本，而是決定於對知識等無形資產的收集與利用能力。企業也逐漸認知到知識的重要，所以知識管理成為組織策略管理中相當重要的一環，其執行的績效對於組織的競爭優勢有絕對性影響。但面臨競爭的環境，除了維持組織既有的知識外，知識亦要不斷地創造才能維持競爭優勢。
鑑於目前學者們尚未在知識創造活動與組織績效間之關係上再深入探討，因此本研究將中間變數（組織創造能力、組織學習能力）置於知識創造活動與組織績效之間，並納入一個調節變數（知識特性），試圖建立一個完整的「知識創造應用架構」來解釋知識創造活動會如何影響組織績效。
本研究透過實證資料的蒐集與統計假說的驗證分析，研究發現為：(1)知識創造活動的「社會化」、「組合化」及「內化」會正面直接影響組織創造能力及組織學習能力，但「外化」對組織創造能力及組織學習能力的直接關係都沒有得到顯著性的支持。(2)知識管理績效的「組織創造能力」及「組織學習能力」都會正面地直接影響組織績效。(3)「外顯程度」對社會化與組織學習能力的關係具有調節效果，亦對外化與組織學習能力的關係具有調節效果。(4)「組織程度」對內化與組織創造能力的關係具有調節效果。
本研究的成果可以協助組織的經營者或知識管理的專案經理，以瞭解其組織內部知識創造的情形，並依據不同知識特性加強不同的知識創造活動，維持組織的競爭優勢。

In the knowledge economy age, the capability of a business to gain advantage depends not only on tangible assets but also on intangible assets, such as the knowledge owned by the organization. Given the importance of knowledge, knowledge management has become a very important task for business to remain competitive.
Many literatures in knowledge management have emphasized the key role of knowledge creation activities and their impact on organizational performance. In particular, they have focused on the effect of creativity. In the study, we extend previous framework to add organizational learning to enhance the existing model.
An empirical study was conducted to examine the extended model. Major findings include the following: (1) Socialization, combination and internalization have positive impacts on both organizational creativity and organizational learning, but externalization does not. (2) Both organizational creativity and organizational learning have positive impacts on organizational performance. (3) The explicitness of knowledge has a moderating effect on the effect of socialization and organizational learning and on the effect of externalization and organizational learning. (4) The degree of organizational knowledge has a moderating effect on the effect of internalization and organizational creativity.

第一章、緒論 1
第一節、研究背景與動機 1
第二節、研究目的 3
第三節、研究流程 4
第四節、論文結構 6
第二章、文獻探討 7
第一節、知識管理範疇 7
第二節、知識管理績效 19
第三節、組織績效之衡量 25
第四節、知識創造、知識管理績效與組織績效間的關係 30
第三章、研究方法 33
第一節、研究架構 33
第二節、研究假說 35
第三節、變數之操作性定義及衡量 37
第四節、資料分析方法 40
第四章、資料分析與研究成果 42
第一節、樣本敘述性統計 42
第二節、信度與效度檢驗 44
第三節、知識創造活動對知識管理績效、組織績效之影響性 49
第四節、研究模式的調節變數分析 53
第五節、研究結果彙整 61
第五章、結論與建議 65
第一節、結論 65
第二節、研究貢獻 68
第三節、研究限制 69
第四節、未來研究建議 70
參考文獻 71
中文文獻 71
網站部分 72
英文文獻 72
附錄一、問卷詳細內容 79
附錄二、知識創造構面、項目及理論出處 84
附錄三、資料分析表 86

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網站部分：
1. 劉常勇管理學習知識庫，http://cm.nsysu.edu.tw/~cyliu/


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