摘要
在組織知識管理議題中，知識的分享與移轉是最重要、也最困難的一環，而組織內知識的傳遞要靠一些特定的媒介來傳播，這些媒介便是影響組織知識管理績效的主要背景因素之一。本研究著眼於此，將從系統使用成效的角度來探討知識傳遞管道豐富度認知的重要性及其影響因素。
本研究主要依據Carlson and Zmud（1994）的「通訊管道擴張理論」所提出的四種於心智模式中的個人經驗（包括通訊管道的經驗、溝通夥伴的經驗、溝通主題的經驗以及組織背景的經驗），以及Fulk等人(1990)所提出的「社會影響力」為影響豐富度認知的主要因素，此外，由於e-learning環境為典型的知識傳遞管道，故本研究選用中山網路大學為此次研究的對象案例。
本研究使用問卷調查法來收集中山網路大學為研究案例的相關資料，並採用調查研究法對研究架構進行檢驗。研究結果發現，社會影響力為影響知識傳遞管道豐富度認知最大的因素，而對溝通管道的經驗，以及對溝通夥伴的經驗也都對知識傳遞管道豐富度認知有顯著影響；另外，通訊管道的豐富度認知亦對通訊管道的接受度及豐富度等系統使用成效指標有正向的影響。本研究共提出七項假說，其中有五項假說獲實證結果支持。

關鍵字：知識管理、通訊管道擴張理論、社會影響力、系統使用成效

ABSTRACT
One of the most important issues in Knowledge Management is “knowledge transfer” and “knowledge share”. The knowledge transfer in organization needs some carriers and medias, and that is one of the factors to influence knowledge management performance. Base on the issue, this reaserch wil study the importance of media richness perception and it’s influence factor from system effective perspective.
This study develops based on the channel expansion theory (Carlson and Zmud,1994) and social influence (Fulk et al., 1990) . Four experiences of constructs in channel expansion theory were theexperience with the channel, experience with the messaging topic, experience with the organizational context, and experience with communication coparicipants. And, we will survey the e-learning environment in the NSYSU as our study sample.
An empirical survey methodology is applied to test the research model and hypotheses proposed in this study. Five out of seven hypotheses are validated in our research model with Path Analysis. The research result reveals that the social influence dimension has the most impact on the perception of channel; on the other hand, experience with the channel and communication partner also result validates.

Keywords: knowledge management, channel expansion theory, information systems effectiveness

目錄
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 1
第三節 研究目的 3
第四節 研究流程 5
第二章 文獻探討 6
第一節

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