隨著資訊系統科技的快速發展與組織再造，全球化的挑戰與知識基礎的競爭型態，使得組織為了在現今快速且多變的商業經營環境中生存，使得企業原本賴以維生的傳統功能式組織架構與開發者個人獨強的時代面臨危機與式微的命運，取而代之的是組織盛行的團隊式工作型態。藉由專案團隊依不同的任務目標，靈活運用開發者與使用者之間的知識與資源，避免僵硬的組織組成所造成的反應遲緩，因此結合使用者與開發者團隊為主的設計已成為改善組織績效最常用且最快速的一種方式，使得團隊與組織間關係已日漸緊密而難以分割。但是如何藉由專案團隊運作來達到組織目標與發展，則團隊的運作過程與績效儼然成為組織目前面臨的重要課題。
　　所以本研究欲探討使用者與開發者團隊間的互動品質進而影響團隊績效的因素。透過實證資料的收集與統計假說的驗證分析，本研究結果發現：（1）使用者與開發者間的互動會因所處的國家環境不同（本研究針對台灣與美國兩國樣本進行分析），團隊運作型態與認知不同，而對於團隊品質影響有顯著差異；（2）使用者與開發者之間經由良好的互動管理協調，進而對於團隊績效有顯著地正向影響；（3）團隊間互動過程的品質好與壞，對於團隊績效有顯著影響。
　　本研究的成果期待能夠協助企業瞭解資訊系統軟體專案團隊進行互動過程中，特別需要注意的事項。而團隊應該依據本身的狀況，針對不足之處加以彌補改進，促使團隊在運作過程更加順利，進而提昇團隊績效，減少資訊系統軟體專案失敗的情況在組織中頻繁地產生。

In a rapidly changing business environment, it is difficult for enterprises to achieve their objectives by functional structures only. When organizational tasks become more complex, “team” plays an important role on overcoming these challenges and helps achieving team performance. As a result, researches on team effectiveness have becoming ever more important today. The purpose of this study includes below:
1.Users should be involved because they possess knowledge which developers don’t have but is required for system development. They should be viewed as partners with the developers that could make team to get target.
2.The most critical resource for knowledge teams is expertise, or specialized skills and knowledge, but the mere presence of expertise on a team is insufficient to produce high-quality work. Expertise must be managed and coordinated in order to leverage its potential. That is, teams must be able to manage their skill and knowledge interdependencies effectively through user and developer’s good relationship.
3.The six facets of the Teamwork Quality (TWQ) construct, i.e., communication, coordination, balance of member contributions, mutual support, effort, and cohesion, are specified. TWQ shows a strong association with team members' personal success.

目 錄
第一章、緒論.1
第一節、研究背景與動機1
第二節、研究問題與目的3
第三節、研究流程7
第四節、論文架構8
第二章、文獻探討..9
第一節、專案團隊9
第三節、團隊品質.17
第四節、團隊績效.21
第三章、研究架構與方法33
第一節、研究架構.33
第二節、研究假說.35
第三節、變數操作型定義.37
第四節、資料分析方法..43
第四章、資料分析45
第一節、樣本基本資料檢定分析與描述45
第二節、信效度分析48
第四節、研究結果彙整..73
第五章、結論與建議..78
第一節、研究結論.78
第二節、研究貢獻.84
第三節、研究限制.85
第四節、未來研究方向..86
參考文獻.87
附錄一、台灣使用者問卷內容93
附錄二、台灣開發者問卷內容96
附錄三、美國使用者問卷內容.100
附錄四、美國開發者問卷內容.102

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