今天，知識資源已經成為企業重要的資產之一，同時也是一個企業獲得競爭優勢的主要關鍵因素。Bill Gates 在他的著作「數位神經系統」一書中明確指出，未來企業競爭是知識與網路的競爭。因此，在企業員工的知識活動之中，如何有效管理知識是非常需要注意的事。本研究以Microsoft企業資訊入口網站知識分享的解決方案，提出了一種企業知識分類和塑模的方法論。這種方法論可以讓企業決策者和系統的實施者更容易發展高層次的策略，來滿足使用者在知識分享和執行過程中的需求。為了說明此種方法論，我們從化學工業裡面，使用一個實際的案例，來測試此種方法論的可用性（包括概念，應用和優勢）。測試結果指出，運用此種方法論能夠更容易而有系統的導入企業資訊入口網站。

Today, knowledge resources have become one of enterprise’s important assets and are the key factor for an enterprise to gain competitive advantage. Bill Gates in his book 「Digital Nervous System」 pointed out that enterprise's competition is the competitions of knowledge and network in the future. Therefore, much attention has been paid to how knowledge is managed in supporting employee’s knowledge activities. This study presents a methodology for classifying and modeling the enterprise knowledge for knowledge sharing based on Microsoft enterprise information portal solution. This methodology enables enterprise policymakers and system implementers to develop high-level strategies that fit user’s demands in knowledge sharing and facilitate the implementation process. To illustrate the methodology, we use a real case from chemical industry to test the usability (including the concepts, application, and advantages) of the proposed methodology. The results indicate that with this approach, the implementation of enterprise information portal can be more easily and systematically.

第一章、緒論 ……………………………………………………………………………1
第一節、研究背景與動機……………………………………………………………..1
第二節、研究目的……………………………………………………………………..3
第三節、研究範圍與限制……………………………………………………………..4
第四節、論文架構……………………………………………………………………..5

第二章 文獻探討………………………………………………………………………...6
第一節、知識分享定義與概論………………………………………………………..6
第二節、知識需求塑模相關研究整理………………………………………………..18
第三節、企業資訊入口網站概論 ……………………………………………………24
第四節、Microsoft企業資訊入口網站概論…………………………………………28

第三章、研究方法 ……………………………………………………………………..45
第一節、研究流程……………………………………………………………………..45
第二節、研究步驟……………………………………………………………………..47

第四章、企業資訊入口網站的知識塑模方法論………………………………....49
第一節、提供Microsoft建置企業資訊入口網站的解決方法………………………49
第二節、企業知識分享的問題與需求，利用UML需求塑模方法來具體化…………52
第三節、建構企業資訊入口網站的知識塑模方法結構流程………………………..62

第五章、 實際案例導入研究 ……………………………………………………….63
第一節、個案背景 ……………………………………………………………………63
第二節、擬定評估準則與測試工作 …………………………………………………66
第三節、企業資訊入口網站知識塑模方法論之執行………………………………..68
第四節、可用性測試 …………………………………………………………………102
第五節、觀察與評估…………………………………………………………………..104

第六章 結論與建議 ……………………………………………………………………106
第一節、研究成果……………………………………………………………………..106
第二節、研究貢獻 ……………………………………………………………………107
第三節、未來研究方向 ………………………………………………………………108

參考文獻 ………………………………………………………………………………….109

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