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The purpose of this study is to gain an understanding of how Cross-Cultural Training (CCT) can contribute job satisfaction. Job satisfaction is one of the crucial lessons for hotel human resource management. There are many factors studied in the past literatures affecting job satisfaction, such as the compensation system, the promotion opportunities, organizational culture, and so on; however, the purpose of this research is to evaluate Cross Cultural Training, as the factor, to study how the job satisfaction will be affected. This study takes one international hotel located in Taipei as the object to analyze how job satisfaction can be affected and contributed. The results are found as follows:
1、 Regarding the design of CCT, it is proved that “On-the-job Training” is the most appropriate design to conduct CCT to increase job satisfaction. Most of the interviewees are with the opinion that “learning by doing” is the most efficient and effective way to be trained.
2、 Regarding the duration of CCT, it is found that “One month” is the best duration to conduct CCT; however, it is also distinguished that the duration of CCT depends much on the demand in different departments.
3、 Regarding the strategy method of CCT, it is found that the responses from the interviewees are quite concordant, which are mainly focused on “Simulations”, “Expositive Instructions”, and “Behavior Modification”.
4、 Regarding the profit of CCT, all interviewees agree that CCT is profitable since it will limit inefficiency and increase job satisfaction.

CHAPTER 1. INTRODUCTION 6
1-1. RESEARCH BACKGROUND 6
1-2. RESEARCH MOTIVATION 7
1-3. RESEARCH OBJECTIVES 8
1-4. RESEARCH PROCEDURE 9
1-5. RESEARCH OUTLINE 11
CHAPTER 2. LITERATURE REVIEW 12
2-1. CROSS-CULTURAL TRAINING 12
2-1-1. Purposes of Cross-cultural Training 13
2-1-2. Context of Cross-cultural Training 13
2-1-3. Methods of Cross-cultural Training 16
2.1.4. Design of cross-cultural training 21
2-2. JOB SATISFACTION 28
CHAPTER 3. RESEARCH METHOD 31
3-1. CONCEPTUAL FRAMEWORK 31
3-2. INTERVIEWEE SELECTION 32
3-2-1. Data collection method 32
3-2-2. Sample selection method 33
3-2-3. Hotel Introduction 34
3-2-4. Interviewee selection 38
3-3. RESEARCH APPROACH AND STRATEGY 40
3-4. INTERVIEW GUIDE DEVELOP 42
3-5. VALIDITY AND RELIABILITY 44
3-6. ETHICS 47
CHAPTER 4. ANALYSIS 48
4-1 WITHIN-INTERVIEWEE ANALYSIS 48
4-1-1. Interviewee - W 49
4-1-2. Interviewee - K 51
4-1-3. Interviewee - G 53
4-1-4. Interviewee - A 56
4-1-5. Interviewee - V 58
4-2 CROSS-INTERVIEWEE ANALYSIS 60
4-2-1. Design of CCT 62
4-2-2. Duration of CCT 63
4-2-3. Methods of CCT 64
4-2-4. Profit of CCT 66
CHAPTER 5. CONCLUSION 67
5-1. CONCLUSIONS AND SUGGESTIONS 67
5-2. GENERAL LIMITATIONS OF THE STUDY 68
REFERENCES 70
APPENDIX: INTERVIEW GUIDE 74

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