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博碩士論文 etd-0815111-224517 詳細資訊
Title page for etd-0815111-224517
論文名稱
Title
教育訓練與組織承諾、專業承諾及組織公民行為關係之研究-主管態度之調節效果
A Study on the Relationships between training, organizational commitment, professional commitment, and organizational citizenship behavior-The Moderating Effect of attitude for the supervisor
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
122
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-07-27
繳交日期
Date of Submission
2011-08-15
關鍵字
Keywords
組織承諾、工作投入、組織公民行為、教育訓練、專業承諾
Job involvement, Organizational citizenship behavior, Organizational commitment, Training, Professional commitment
統計
Statistics
本論文已被瀏覽 5796 次,被下載 3201
The thesis/dissertation has been browsed 5796 times, has been downloaded 3201 times.
中文摘要
中國大陸於勞動合同法實行後,企業員工的收入大幅提高;然而,員工的離職率卻仍高居不下。調高薪資是許多企業留住人才的方式之一,但對於降低員工離職率,在中國大陸迄今尚未收到顯著之效果。
統一企業於大陸設廠近二十年,其員工離職率向來低於同業,更大幅地低於大陸企業之整體離職率。影響大陸企業員工之離職因素很多,但在大陸,統一企業制訂了一套完整且有系統的教育訓練制度。因而,本研究試圖以此教育訓練制度,探討其與員工組織承諾、專業承諾及組織公民行為間的關係。基於前述,本研究以員工之教育訓練為自變項,以工作投入的三個重要因素,亦即組織承諾、專業承諾,以及組織公民行為為依變項,進行自變項與依變項關係間之研究。此外,本研究並將主管於員工接受教育訓練過程之前中後態度,視為調節變項,探討主管態度在員工接受教育訓練與其組織承諾、專業承諾及組織公民行為關係之間是否具有調節作用。
本研究以統一企業之大陸正式員工為研究對象,成功的回收302份有效問卷,並對研究變項進行信效度、次數分配、Pearson相關、虛擬迴歸以及階層迴歸分析。研究後發現,員工接受不同教育訓練課程的多寡(專業能力、管理能力及自我啟發)對工作投入之面向(組織承諾、專業承諾及組織公民行為)具有不同程度的影響;並且員工於接受教育訓練課程中與後之過程,主管的態度也具有顯著之調節效果。本文針對研究結果提出管理意涵並詳加討論。
Abstract
Besides offering good salary, companies in China start to enhance the job satisfaction of employee to retain employees. The demission rate Uni-President Group has always been lower than others in the same industry; even lower than the overall demission rate of many China enterprises. Among various reasons to affect the demission rate, Uni-President Group in China has a complete and systematic education and training system.
Therefore, we set the training as an independent variable, and the three dimensions of organizational commitment to work, professional commitment, and the organizational citizenship behaviors as dependent variables, to discover the effect of independent variable to dependent variables. We set the supervisor’s attitudes toward employees in the process of training as adjustment variable. Our hypothesis is that the supervisor’s attitude will have effect in organizational commitment to work, professional commitment, and the organizational citizenship behaviors of employee.
In the sample of 302 full-time employees of Uni-President Group in China, the amount of different training courses accepted by employee will have effect on the three dimensions, organizational commitment, professional commitment, and organizational citizenship behaviors of work. And supervisor’s attitudes di have adjust effect in organizational commitment to work, professional commitment, and the organizational citizenship behaviors of employee.
目次 Table of Contents
目錄
論文審定書 I
誌謝 II
摘要 III
ABSTRACT IV
目錄 V
圖次 VII
表次 VIII
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 8
第三節 研究目的 13
第二章 文獻探討 14
第一節 教育訓練 14
第二節 工作投入(JOB INVOLVEMENT) 18
第三節 組織承諾(ORGANIZATIONAL COMMITMENT) 21
第四節 專業承諾(PROFESSIONAL COMMITMENT) 25
第五節 組織公民行為(ORGANIZATIONAL CITIZENSHIP BEHAVIOR) 27
第三章 統一企業的簡介 35
第一節 大陸統一企業介紹 35
第二節 教育訓練相關制度 37
第四章 研究設計 43
第一節 研究架構與假設 43
第二節 研究方法 53
第三節 研究對象與資料取得 56
第四節 資料處理與分析 57
第五章 研究結果分析 58
第一節 基本資料分析 58
第二節 研究變項現狀分析 70
第三節 假設檢驗 73
第六章 結論與建議 94
第一節 研究發現與管理意涵 94
第二節 研究建議 97
參考文獻 99
附件(研究問卷) 105
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