從過去開始，MIS部門開發的系統要能符合使用者的需求，並且可以用來支援企業流程，雖然過去研究曾經提過專案過程中使用者參與以提升專案產出，但是專案失敗率依舊偏高，導致專案需要投入更多的時間與預算。
本研究根據行銷領域所提出的新概念，生產者與客戶共同開發新產品，將資訊系統開發視為一種內部服務，使用者視為客戶，開發者視為生產者，形成使用者共創的概念。透過使用者共創，開發過程中使用者代表會透過開放溝通、共同解決問題、專案參與管理、容忍、適應、提倡與個人專注七種元素以提升專案產出。專案產出包含使用者滿意度、系統品質與專案績效，除此之外，本研究使用社會資本理論探討能提升使用者共創的前置因素。
本研究使用實證研究方式，以專案為單位，回收使用者與開發者端成對的資料，研究結果指出使用者共創對於專案產出皆有正面顯著的影響，同時社會資本理論對於使用者共創也有正面顯著之影響，在最後也提供一些對於學術界與實務界的建議

Management information system department has long been considered as a supporting function in organization and develop the system which should fulfill users’ need to support the business process. Although previous studies indicate users participate in project process can enhance the project outcome, the final ISD project failure rate is still high and extra costs and time occurs consequently.
Based on internal service concept adopted from marketing filed, this study views MIS department is viewed as an internal service provider and end user is viewed as a customer in development stage. We attempt to understand the antecedents and consequence of user co-production in ISD project. Project outcomes are expected to be affected by user co-production, represented by open communication, shared problem solving, involvement in project governance, tolerance, accommodation, advocacy and personal dedication. Project outcome is evaluated by user satisfaction, system quality and project performance. Besides, this study adopted social capital theory and examined how co-production is affected by social capitals between users and developers.
Paired data collected from both user representatives and developers through using survey approach was used to test proposed hypotheses. The results showed that user co-production has positively significant influence on project outcomes, and social capitals between user representatives and developers also have positively significant influence on user co-production. Discussion of the results and conclusions about this study were made. Finally, the study also provides some academic and practical implications

Chapter 1. Introduction 1
1.1 Research Background 1
1.2 Research Motivation 2
Chapter 2. Literature Review 7
2.1 User Participation 7
2.2 Service-Dominant Logic 11
2.3 User Co-production 13
2.3.1 Open Communication 16
2.3.2 Shared Problem Solving 17
2.3.3 Involvement in Project Governance 17
2.3.4 Personal Dedication 18
2.3.5 Tolerance 18
2.3.6 Advocacy 19
2.3.7 Accommodation 19
2.4 Social Capital 20
2.4.1 Structure Capital 24
2.4.2 Relational Capital 25
2.4.3 Cognitive Capital 26
Chapter 3. Research Method 28
3.1 Research Model 28
3.2 Hypothesis 29
3.3 Constructs and Measurement 38
3.4 Sample and Data collection 42
Chapter4. Data Analysis and Discussion 47
4.1 Reliability and Validity 47
4.2 Hypothesis Test: Structural Model 55
4.3 Discussion 59
Chapter 5. Conclusions and Implication 63
5.1 Conclusions 63
5.2 Academic Implications 64
5.3 Practical Implications 66
5.4 Limitation and Suggestions to Future Research 67
Reference 69
Appendix 84

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