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博碩士論文 etd-0824111-153042 詳細資訊
Title page for etd-0824111-153042
論文名稱
Title
以組織訊息處理觀點探討軟體專案風險之降低與對抗
The Reduction and Coping of Software Project Risks: Organizational Information Processing Perspective
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
83
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-07-22
繳交日期
Date of Submission
2011-08-24
關鍵字
Keywords
專案績效、使用者參與、資訊系統開發、風險因子、知識整合
Project Performance, User Participation, Risk Factor, Information System Development, Knowledge Integration
統計
Statistics
本論文已被瀏覽 5868 次,被下載 2125
The thesis/dissertation has been browsed 5868 times, has been downloaded 2125 times.
中文摘要
使用者風險對專案風險的影響長期以來已經被研究者所承認,因此找到方法或技巧去減少使用者風險發生的可能性及它所造成的後果是非常重要的事。如果把資訊系統開發視為一種知識密集的過程,本論文嘗試從訊息處理觀點去探究可能的知識或工具對抗使用者風險。採用Field等人在2006年提出的不確定性減少與對抗的概念及延伸他們的研究,藉由建立一個真正符合減少及對抗概念的理論模型,尤其是使用者風險減少的效果反應在使用者參與、使用者與資訊系統開發者的關係、使用者資訊經驗上。同時,風險對抗也被表露藉由假設資訊系統開發者的企業知識扮演使用者風險與專案績效間調節者的角色。資料收集從235位資訊系統開發者最近完成資訊系統開發專案的經驗證實所有的假設。研究結果成功的證實使用者風險可以被減少,當資訊系統開發時有使用者參與、資訊系統開發者與使用者有良好的關係及豐富的使用者經驗。再者,使用者風險對專案績效的影響可以被緩和,當開發者有足夠的企業知識。本論文最後呈現本研究的結論與意涵。
Abstract
The impact of user risks on project performance has long been acknowledged by researchers. Identifying approaches or capabilities to reduce the likelihood of the occurrence of user risks and their consequences is then critical. By viewing information system development (ISD) as a knowledge intensive process, this study attempts to explore possible knowledge or capabilities that must be present to counter risks related to user risk elicited from the information processing perspective. We adopted the uncertainty reduction and coping concepts, and extended their study by restructuring the theoretical model to align it with the proposed reduction and coping concepts. Specifically, the effects of user risk reduction capabilities are reflected in the impacts of user participation, the relation between user with information system developer and user informance experience. At the same time, risk coping is demonstrated by hypothesizing the moderating role of ISD business expertise on the relationship between user risk and project performance. Data collected from 235 IS professionals on the basis of their experiences of recently completed ISD projects confirmed all of our hypotheses. The results successfully demonstrated that the eliciting of user risk can be reduced when users participate in the project, users and developers have wonderful relationship and users have good experiences. Furthermore, the impact of risk on project performance can be eased when developers have sufficient ISD business expertise. This study concludes with a presentation of the implication and conclusion.
目次 Table of Contents
目錄
論文審定書 i
誌謝 ii
中文摘要 iii
英文摘要 iv
第一章 緒論 -1-
1.1研究背景-1-
1.2研究動機-6-
1.3研究目的-8-
1.4研究流程-9-
1.5論文架構-12-
第二章 文獻探討-13-
2.1資訊系統開發專案績效-13-
2.2影響資訊系統開發專案績效之風險因子-14-
2.3使用者相關研究-27-
2.4組織訊息處理理論-31-
第三章 研究方法-37-
3.1研究模型-37-
3.2研究假說-37-
3.3變數定義與衡量-43-
3.4資料分析-44-
第四章 結果與討論-46-
4.1樣本敘述統計-46-
4.2信度與效度-49-
4.3假說檢定-52-
第五章 結論-57-
5.1結論-57-
5.2研究貢獻與建議-57-
5.3研究限制與未來研究方向-60-
參考文獻-62-
附錄:研究問卷-72-
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