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博碩士論文 etd-0827111-165724 詳細資訊
Title page for etd-0827111-165724
論文名稱
Title
以服務導向觀點來探討在ISD專案中MIS人員所需之協作能力之研究-以K銀行為例
Exploring required Collaborative Capabilities for IS personnel in ISD projects from S-D Logics perspective – An example of K Bank
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
316
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-07-27
繳交日期
Date of Submission
2011-08-27
關鍵字
Keywords
價值共創、服務系統、服務導向邏輯、協作能力、資訊系統開發專案
Service Systems, Service-Dominant Logics, Collaborative Capabilities, Information System development project, Value co-creation
統計
Statistics
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中文摘要
在服務導向觀念愈來愈盛行的今日,為順應時代潮流,從前銀行MIS部門是屬於技術支援部門,亦得力求轉型為服務提供者,而過去的研究討論,MIS所需具備的能力乃是以技術支援為基礎,缺乏以服務的角度來做思考及衡量。
本研究的目的乃是欲了解IT人員,在服務導向邏輯觀點的前提下,除了本身所具備的技術及業務知識之外,尚需具備什麼樣的協同作業能力,才可以成功建置具價值共創的服務系統。本研究針對3個具複雜性協作的資訊系統開發專案,採用探索性的個案研究法,透過半結構性的問卷以深入訪談的方式,將訪談內容撰寫成逐字稿,再經過縝密的逐字分析,找出發現,再比對理論,最終發現MIS人員所須具備的14種協作能力、能力間的關聯,及2個干擾因子的結論。期望研究所得能對學術界有所貢獻並提供給業界推動專案時之參考及建議。
Abstract
Service-Dominant (S-D) Logics are the basis of contemporary economic activities. Based on this concept, Information System department should transform its role from a technical supporter to a service provider. S-D Logics highlight the importance to build up a successful value-cocreated service systems. This implies that, in addition to technical capabilities and business knowledge, IS department should possess certain capabilities to collaborate with other functional departments to delivery maximum value.
The purpose of this research is to explore possible collaborative capabilities that IS personnel should possess, besides the technical skills and business know-how. This research adopted exploratory case study method. Through in-depth interview with developers and users of three complex information system development(ISD) projects, a total of 14 collaborative capabilities that IS personnel need were identified. The relationships among those capabilities as well as their impacts on performance were also identified. Implications of the research results to practitioners and academia are also provided.
目次 Table of Contents
論文審定書Ⅰ
論文提要Ⅱ
誌謝Ⅲ
中文摘要Ⅳ
英文摘要Ⅴ
目錄Ⅵ
圖目錄Ⅷ
表目錄Ⅸ
第一章 緒論1
第一節 研究背景與動機1
第二節 研究問題與目的3
第三節 研究範圍與架構3
第四節 研究方法與流程3
第五節 論文架構4
第二章 文獻探討6
第一節 銀行業的定義6
第二節 我國現行金融體系歷史延革7
第三節 我國銀行業業務概況8
第四節 我國銀行業資訊化歷程10
第五節 MIS的能力14
第六節 服務導向邏輯18
第三章 研究方法及研究設計22
第一節 研究方法22
第二節 研究設計25
第四章 資料分析34
第一節 個案銀行簡介34
第二節 個案分析36
第三節 四個個案之比較分析94
第四節 研究發現104
第五章 結論與建議132
第一節 研究結論132
第二節 研究貢獻133
第三節 研究限制及後續研究建議136
參考文獻138
附錄1 專案控管表143
附錄2 研究問卷(IT)145
附錄3 研究問卷(USER)146
附錄4 訪談逐字稿147
海外所得課稅專案訪問逐字稿(C1_A)147
海外所得課稅專案訪問逐字稿(C1_B)159
海外所得課稅專案訪問逐字稿(C1_C)169
西聯H2H臨櫃單筆匯款專案訪問逐字稿(C2_A)176
西聯H2H臨櫃單筆匯款專案訪問逐字稿(C2_B)186
西聯H2H臨櫃單筆匯款專案訪問逐字稿(C2_C)194
台幣網銀基金下單專案訪問逐字稿(C3_A)202
台幣網銀基金下單專案訪問逐字稿(C3_B;C4_A)211
台幣網銀基金下單專案訪問逐字稿(C3_C;C4_B)220
台幣網銀基金下單專案訪問逐字稿(C3_D;C4_C)235
附錄5 語意匯整紀錄表250
海外所得課稅專案訪問逐字稿交叉分析表250
西聯H2H臨櫃單筆匯款專案訪問逐字稿交叉分析表263
台幣網銀基金下單專案(第二階段)訪問逐字稿交叉分析表276
台幣網銀基金下單專案(第三階段)訪問逐字稿交叉分析表292
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