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博碩士論文 etd-0901111-115827 詳細資訊
Title page for etd-0901111-115827
論文名稱
Title
汽車零配件業品質管理與客製化之研究
A Study on Quality management and Customization of Automotive Parts and Accessories
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
107
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-05-24
繳交日期
Date of Submission
2011-09-01
關鍵字
Keywords
供應商能力、消費者意識、大量客製化能力、品質管理、汽車零配件製造業
Mass customization, Car accessories industry, supplier capability, Consumer awareness, Quality management
統計
Statistics
本論文已被瀏覽 5747 次,被下載 384
The thesis/dissertation has been browsed 5747 times, has been downloaded 384 times.
中文摘要
汽車產業零配件業製造品質愈發重要,消費者對於汽車零配件業品質意識抬頭,本研究以品質管理與客製化能力是否會影響汽車零配件品質及是否具有差異性進行研究,其對象為國內汽車零配件業相關廠商及公司,本文亦介紹汽車產業概況及相關文獻,並以問卷調查與統計方法作資料分析,最後研究結果顯示,製程管理能力與供應商能力與客製化能力較無顯著關聯性以外,其它小組解決問題的能力、訊息反應回饋、供應商能力以及客戶對產品的重視程度與參與度,四個構面對品質管理與客製化能力有顯著相關,希望透過此研究對汽車零配件業品質管理有所貢獻。
Abstract
The quality of car accessories is more and more important in recent year and consumer awareness of product quality also has been significant. This study bases on the factor s of quality management and mass customization capability to car accessories industry and weather is there any different between them to do our study. This article not only explores industrial dynamics and related literature but also with questionnaire and statistical methods to analyses collected data. The results showed small group problem and Customer focus.
目次 Table of Contents
誌 謝 ............................................................................................................................. II
摘要 ............................................................................................................................... III
ABSTRACT .................................................................................................................. IV
目錄 ................................................................................................................................. V
圖次 .............................................................................................................................. VII
表次 ............................................................................................................................. VIII
第一章 緒論 .................................................................................................................... 1
第一節 研究背景 ......................................................................................................... 1
第二節 研究動機 ......................................................................................................... 1
第三節 研究目的 ......................................................................................................... 1
第四節 研究範圍與對象 ............................................................................................. 4
第五節 研究流程 ......................................................................................................... 4
第六節 論文架構 ......................................................................................................... 5
第二章 文獻探討 ............................................................................................................ 7
第一節 品質的定義 ..................................................................................................... 9
第二節 品質關鍵因素 ............................................................................................... 13
第三節 客製化之定義與相關理論 ........................................................................... 16
第三章 研究設計 .......................................................................................................... 19
第一節 研究架構與研究假設 ................................................................................... 19
第二節 研究變數與操作定義 ................................................................................... 20
第三節 量表設計 ....................................................................................................... 21
第四節 研究對象與資料蒐集 ................................................................................... 25
第五節 量表測詴 ....................................................................................................... 26
第六節 問卷發放與整理 ........................................................................................... 31
第七節 資料分析方法 ............................................................................................... 32
第四章 資料分析與探討 .............................................................................................. 34
第一節 樣本特性分析 ............................................................................................... 34
第二節 信度分析 ....................................................................................................... 39
第三節 因素分析 ....................................................................................................... 41
第四節 各構面信度分析 ........................................................................................... 70
第五節 各項變數間之相關分析 ............................................................................... 71
第六節 各研究變項間之迴歸分析 ........................................................................... 75
第七節 人口統計變項與研究變項間之差異分析 ................................................... 79
第五章 結論與建議 ...................................................................................................... 84
第一節 研究結論 ....................................................................................................... 84
第二節 管理意涵 ....................................................................................................... 86
第三節 後續研究之建議 ........................................................................................... 88
参考文獻 ........................................................................................................................ 89
附錄:研究問卷 ............................................................................................................ 92
參考文獻 References
一、 中文部分
1. (CAPA)合格汽車零件協會。
2. 德國萊茵驗證機構TUV
3. 工業局歐盟新化學品政策宣導網
4. (李大智,2008;宋雲晴,2005):客制化可以提升企業的競爭優勢。
5. 劉常勇:服務品質是由顧客認知來決定,顧客是由服務產品的整體來決定其滿意度。
6. 中華民國品質獎: 資料來源: 經濟部工業局國家品質獎
7. 今井正明: 【改善】「品質水準由顧客來決定」。常河 1992
8. 石川馨(1987): 品質是一種能使消費者或使用者滿足,並且樂意購買的特質。(引自王克捷,1987;李茂興等譯,1998)
9. 田口品質工程(1987): 品質是以損失函數串連,從顧客、管理者的品質到工程技術上的品質。(引自林朝蒼,1996)
10. ISO 為國際標準組織(International Standard Organization)之簡稱(引自林昆諒,1994;戴永久,1987)

二、 英文部分
1. GIA(Global Industry Analysts).
2. Carvin, D.A.(1984). ”What Does Product Really Mean?”Sloan Management Review, Vol.26,pp.25-43.
3. Crosby, P.B., Quality is Free, McGraw-Hill, New York, 1979.
4. Davis, S., 1989. From Future Perfect: Mass Customization, Planning Review, Vol.17, No.2, pp.16-21.
5. Dean, J.W., and J.R. Evans, Total Quality: Management, Organization, and Strategy. New York: West Publishing Company. 1994.
6. Deming, E.W., “Improvement of Quality and Productivity Through Action by Management,” National Productivity Review, 1(1), 1981-1982, 12-22.
7. Deming, W.E., Out of the Crisis, Cambridge, MA: MIT Center for Advance Engineering, 1986.
8. Douglas, T.J., and W.Q. Judge, “Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration,” Academy of Management Journal, 44(1), 2001, 158-169.
9. Feigenbaum, A.V., Quality Control: Principles, Practice, and Administration, McGraw-Hill, New York. 1951.
10. Feigenbaum, A.V., Total Quality Control, 3rd ED., McGraw-hill, New York. 1983.
11. Flynn, B.B., R.G. Schroeder, and S. Sakakibara, “A Framework for Quality Management Research and An Associated Measurement Instrument,” Journal of Operations Management, 11, 1994, 339-366.
12. Hayes and Roming. (1977), Modern Quality control, New York:McGraw Hill Book Co, pp. 9.
13. Hanson,W.,’’Intenet Marketing’’ South-Western College,2000
14. Juran, J. M., Quality Control Handbook, 3rd Ed., McGraw-Hill, New York, 1974: 2-2.
15. Juran, J.M., “Product Quality-A Prescription for The West, Part I,” Management Review, 70(6), 1981, 8-14.
16. Tamini, N., and M. Gershon, “A Tool for Assessing Industry TQM Practice Versus The Deming Philosophy,” Production and Inventory Management Journal, First Quarter, 1995, 27-32.
17. Kaldenbery, D. O., & Gobeli, D. H. (1995). Total Quality Management Practices and Business Outcomes: Evidence From Dental Practices. Journal of Small Business Management, January, 21-33
18. Lutz, R. (1986). Quality is as quality does: an attitudinal perspective on consumer quality judgments. Presentation to the Marketing Science Institute Trustees. Meeting. Cambridge. MA.
19. Lampel, Joseph., &Mintzberg, Henry. (1996). Customizing customization. Sloan
Management Review, 21-30.
20. Puffer, S.M., and McCarthy, D.J., “A Framework for Leadership in A TQM Context,” Journal of Quality Management, 1, 1996, 109-130.
21. Kay, M. J. “Making Mass Customization Happen: Lessons for Implementation.”
22. Planning Review 21, no.1 (1993): 14-18.
23. Pine, B. J. Mass Customization: the New Frontier in Business Competition, MA:
24. Kristal et al.(2010)之The effect of quality management on mass customization capability Kristal et al., 2010, IJOPM, 30(9), 900-922.
25. Faisal Talib1*, Zillur Rahman2, M.N. Qureshi3People management-The relationship between total quality management practices and operational performance pp393-409
26. Information and analysis-The relationship between total quality management practices and operational performance pp393-409
27. Faisal Talib1 Process management -The relationship between total quality management practices and operational performance pp393-409
28. Customer focus -The relationship between total quality management practices and operational performance pp393-409
三、 引用網址

1,http://www.ttvma.org.tw/cht/index.php
2,http://machinerytoday.com.tw/tier/front/bin/ptdetail.phtml?Part=
james080601&Rcg=100100175.0。
3, http://www.car-safety.org.tw/DesktopDefault.aspx
4, http://proj.moeaidb.gov.tw/reach/
5.ISO:http://en.wikipedia.org/wiki/International_Organization_for
Standardization
6. http://proj3.moeaidb.gov.tw/nqa/
7.TUVhttp://www.tuv.com/tw/greater_china/services/product_testing gc/vehicle_equipment_gc/automobile_accessories_gc/automobile_accessories.jsp
8. http://ec.europa.eu/environment/chemicals/reach/reach_intro.htm
9.http://proj.moeaidb.gov.tw/REACH /
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