Senge(1990)出版「第五項修練」一書以來，學習型組織的概念風起雲湧，深獲學術界與實務界的重視，並視它為企業競爭優勢的泉源。本研究以汽車金融服務業為例，探討學習型組織的特質在該產業中所帶來的影響，並整合各家理論學說，以其影響的因素，從企業活動（資訊蒐集）的觀點，對汽車金融服務業的組織創新和組織績效做深入的分析。

本研究主要之目的為探討學習型組織特質和組織創新之文獻，整合該二個構念之間的關係，及其對組織績效之影響，並發展建立三個構念間之理論架構。並以組織中個人的觀點，探討汽車金融服務業中學習型組織的特質對組織創新的影響探討汽車金融服務業中學習型組織的特質對組織績效的影響。探討汽車金融服務業中組織創新對組織績效的影響。

本研究以汽車金融產業做為實証研究的對象，有效分析樣本203個。本研究分別以主成份因素分析、驗證性因素分析、相關性分析、Cronbach’s α係數及LISREL 分析等方法來進行實證並驗證本研究所提出之各項假設。

本研究發現學習型組織特質對組織創新有正向且顯著的影響。組織創新程度愈高對組織績效有正向且顯著的影響。學習型組織特質透過組織創新的中介作用，間接影響組織績效；學習型組織的特質須經由組織的創新的方式才會有綜效的結果。

The Fifth Discipline”,written by Dr. Peter M Senge in 1990, offers the prevalent concept of learning organization. Since its release, the book has generated a great deal of enthusiastic responses and much popular support from academic circles and authorities in other related areas of activity, in which people with practical experience regard the concept of learning organization as the source of enterprising competitive advantages. This research takes financial services industry of the automobile as an example, probe into the influence that learning organization characteristics brings in this industry, and combine several theory, with the factor that its influences, the view from the enterprise activity (information-collected ), organizational innovation and organizational performance to make deep analysis of the financial services industry of the automobile.

The purposes of the research are as follows:To examine material resource of both learning organization characteristics and organizational innovation. The integration of learning organization characteristics and organizational innovation is a concept that impacts the organizational performance. By applying the concept, a newly developed theoretical structure among learning organization Characteristics, organizational innovation and organizational performance is formed.Probes into the learning organization characteristics in the financial services industry of the automobile to the influence of organizational innovation. Probes into the learning organization characteristics in the financial services industry of the automobile to the influence of organizational performance. Probes into the organizational innovation in the financial services industry of the automobile to the influence of organizational performance
The sample of this study has 203 analyse samples effectively in the financial services industry of the automobile.Many quantitative methods, including principal component analysis,confirmatory factor analysis,Pearson correlation,Cronbach’s α and LISREL analysis, and used to test the hypothesis of this research.

The main findings of this research are as follows: There was significant and direct relationship between learning organization characteristics and organizational innovation. There was significant and direct relationship between organizational innovation and organizational performance.The learning organization characteristics would indirectly affect the organizational performance through the intermediate function of organizational innovation.The learning organization characteristics should have a result of synergy via the way of organizational innovation.

第一章 緒 論
1.1 研究背景
1.2 研究動機與目的
1.3 研究流程
1.4 汽車金融服務業簡介
第二章 文獻探討
2.1 學習型組織
2.2 組織創新
2.3 組織績效
2.4 學習型組織特質與組織創新的關係
2.5 學習型組織特質與組織績效的關係
2.6 組織創新與組織績效的關係
第三章 研究設計
3.1 研究架構
3.2 抽樣方法
3.3 衡量變數的操作性定義與測量題項
3.4 研究假設
3.5 問卷設計
3.6 研究資料分析方法
第四章 資料統計與分析
4.1 基本資料分析
4.2 效度與信度的分析
4.3 各構面因素之間互動性之檢定
第五章 結論與建議
5.1 結論
5.2 研究貢獻與建議
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附錄：問卷

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