Responsive image
博碩士論文 etd-0906104-145856 詳細資訊
Title page for etd-0906104-145856
論文名稱
Title
高雄市政府社會局導入社會福利系統之研究
Research of Conducting Social Welfare Information System of Kaohsiung City Government
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
96
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2004-07-28
繳交日期
Date of Submission
2004-09-06
關鍵字
Keywords
非強制性策略、相互依賴性、信任程度、社會福利系統
Social Welfare Information, strategy trust degree, System non-enforcement
統計
Statistics
本論文已被瀏覽 5803 次,被下載 15
The thesis/dissertation has been browsed 5803 times, has been downloaded 15 times.
中文摘要
高雄市政府社會局自民國91年8月起開始導入社會福利資訊系統迄今,系統順利導入並正常運作,本研究希望藉由高雄市政府社會局社會福利系統導入成功經驗中瞭解系統導入之成功因素為何,以作為其他政府部門導入相類似系統時之參考。

本研究結果發現影響社會福利系統導入之成功因素有以下幾點:一、採用非強制性策略進行導入工作以獎勵方式替代懲處並配合高層之宣示加強社會福利系統導入的動力。二、在社交關係上良好的社交關係與人際關係網絡對於社會福利系統之導入有正面的影響。三、相互依賴性影響社會福利系統之導入,相互依賴性高使得系統導入時使用者與導入人員形成一團隊工作加強系統導入之共識。四、信任程度影響系統導入的順利與否,使用者對於系統導入人員及系統信任程度高對於系統導入有正面之影響。五、委託關係與系統導入有正面的關係存在,委託程度愈高系統導入之阻力降低。六、社交影響力會影響系統導入的工作,透過人際網絡及社交行為可使系統之導入過程減少抗拒的阻力。七、決策參與及開放溝通影響系統的導入順利與否,良好的溝通及使用者參與決策讓使用者有參與感可使系統導入順利。八、導入初期的互動方式及態度影響系統的導入工作,良好的互動行為包含溝通、協調、輔導、問題處理等可使得系統在導入初期獲得較多的支持。

本研究發現上述各項影響因素對於社會福利系統是否能順利導入成功影響甚鉅,系統之導入除了導入人員的努力外尚須使用者的積極配合,本研究發現之各項影響因素為影響使用者是否能積極配合之各項因素,希望能作為政府機關導入類似系統時之參考以使系統導入能順利完成。
Abstract
Social Welfare Information System was implemented in Social Affairs Bureau of Kaohsiung City Government and now well functioning since August, 2002. This research mainly investigated the key factors of this system and can be referred as a successful experience of conducting similar systems to other governmental institutions .

Results of this research are as following:
1. Strengthen the drive of conducting system through adoption of non-enforcement strategy, concordance with officers’ policies and replacement of punishment for encouragement.
2. Well social relationship and intercommunication between people have positive influence in conducting system.
3. Mutual dependences: highly mutual dependences can gather users and conductors as a group to reach the consensus of strengthening system conducting.
4. Trust degree: users deeply trust conductors and system can affect system conducting.
5. Entrustment: higher entrustment causes lower resistance due to the interdependence of entrustment and system conducting.
6. Social influence: internet and well social behavior can reduce the obstruction in system conducting.
7. Participation of policy decision and open communication: well communication and participation of policy decision for users make a fine progress of system conducting.
8. Interaction and attitude of initial stage: well interaction includes communication, coordination, counseling, problem solution, which can helpfully support the system conducting during initial stage.

According to research results mentioned above, researcher drew a conclusion of these factors had great influences in conducting Social Welfare Information System. In addition to conductors’ efforts, active cooperation of users also plays an important role in it. Effective factors found in this research can be the reference of successfully conducting similar systems to governmental institutions.
目次 Table of Contents
第壹章 緒論
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究流程 5
第貳章 文獻探討
第一節 社會福利資訊系統 6
第二節 長期合作夥伴關係與創新科技之採用與導入 8
第三節 創新擴散理論 10
第四節 影響策略 13
第五節 組織間之相互依賴性 18
第六節 夥伴關係 28
第七節 合作關係 30
第參章 研究方法
第一節 個案導入社會福利系統過程與影響因素之關係 35
第二節 影響因素與操作型定義 37
第三節:研究設計 39
第肆章 資料分析與研究結果
第一節 問卷回收與樣本特徵 40
第二節 問卷結果分析 47
第三節 影響社會福利系統導入與使用之原因 67
第四節 研究結果說明 70
第伍章 結論與建議
第一節 結論 75
第二節 建議 77
第三節 研究貢獻與研究限制 78
參考文獻 79
附錄 詳細問卷調查表 85
參考文獻 References
中文
丁麗雪,「行政管理資訊系統使用者滿足研究」,國立政治大學公共行政研究所碩士論文,民國83 年。

王淑娟,「資訊系統採用行為之研究-以某大學資訊系統為例」,國立雲林科技大學資訊管理研究所碩士論文,民國91年。

內政部社會司,『身心障礙者保護法法規彙編』, 內政部社會司, 1999。

江如玉,「資訊系統整合業廠商合作關係之探討」,國立中山大學資訊管理研究所碩士論文,民國89年。

朱碧靜,「情境因素及認知觀點對圖書館自動化系統運作成效之影響研究」,國立台灣大學圖書資訊學研究所博士論文,民國90年。

林克偉,影響政府機關電子公文實施績效之研究,國立中正大學資訊管理研究所碩士論文,民國90年。

邱新球,「企業相依性、影響策略、衝突與績效關係之研究」,銘傳大學國際企業管理研究所碩士論文,民國88年。

陳中興,「供應鏈彈性需求之生產規劃方法」,國立台灣大學工業工程研究所碩士論文,民國87年。

陳幸俐,「建構以資料倉儲為基礎之決策支援雛形系統-以新竹市政府社會福利管理為例」,國立交通大學資訊管理研究所碩士論文,民國91年。

陳玉娟,「企業內網路運用於組織溝通之研究」,國立東華大學國際企業管理研究所碩士論文,民國88年。

陳豐盛,「資訊系統發展過程影響系統成功因素之研究」,國立交通大學管理科學研究所碩士論文,民國78年。

許珮雯,電腦化系統導入考量因素之研究-以戶政機關為例,私立東海大學公共行政碩士論文,民國88年。

孫思源,「由社會交換理論探討資訊系統委外合夥關係之影響因素」,國立中山大學資訊管理研究所碩士論文,民國90年。

英文
Anderson, J. C. and J. A. Narus, " A model of Distributor Firm and Manufacturer Firm Working Partnerships," Journal of Marketing, Vol. 54, 1990, pp. 42-58.

Angela Hausman, James R. Stock. "Adoption and implementation of technological innovations withinlong-term relationships." Journal of Business Research. New York: Aug 2003. Vol. 56, Iss. 8; p. 681-685

Armstrong J. S. , Overton T. S.. "Estimating nonresponse bias in mail surveys." Journal of Marketing Research. Chicago: AUG. 1977. Vol. 14, Iss. 3; p. 396-402

Boyle B. , Dwyer F. R. , Robicheaux R. A. , Simpson J. T. "Influence strategies in marketing channels: measures and use in different relationship structures." Journal of Marketing Research. Chicago: Nov 1992. Vol. 29, Iss. 4; p. 462-473

Brown L. , Pattinson H. "Information technology and telecommunications:impact on strategic alliance formation and management." Management Decision. London: 1995. Vol. 33, Iss. 4; p.41 - 51.

Brown J. R., Lusch R. F., Nicholson C. Y. "Power and relationship commitment:their impact on marketing channel member performance." Journal of Retailing. Greenwich: Winter 1995. Vol. 71, Iss. 4; p.363- 92.

Cialdini R. B. "Influence: the psychology of persuasion." 2nd ed. New York Quill, 1993.

Conners J. L. , Romberg T. A. "Middle management and quality control: strategies for obstructionism." Human Organization. Washington: Spring 1991. Vol. 50, Iss. 1; p.61-65.

Doney, P. M. and J.P. Canon, "An Examination of the Nature of Trust in Buyer-SellerRelationship," Journal of Marketing, Vol.61, No.2, April 1997, pp. 35-51.

Dwyer R. , Gassenheimer J. "Relational roles and triangle dramas: effects on power play and sentiments in industrial channels." Mark Lett 1992. Vol .3, Iss.2;p.187-200.

Emmelhainz M. A. "Electronic data interchange: a total management perspective" New York, Van Nostrand-Reinhold, 1990.

Frazier G. L. , Rudy R. C. "The use of influence strategies in interfirm relationships in industrial product channels". Journal of Marketing. Chicago: Jan 1991. Vol. 55, Iss. 1; p.52 - 69.

Frazier G. L. , Spekman R. E., O'Neal C. R. "Just-in-time exchange relationships in industrial markets." Journal of Marketing. Chicago: Oct 1988. Vol. 52, Iss. 4; p.52- 67.

Frost P. J. , Egri C. P. "Influence of political action on innovation." Leadership & Organization Development Journal. Bradford: 1990. Vol. 11, Iss. 1; p.17- 25.

Gatignon H., Robertson R. S. "Technology diffusion: an empirical test of competitive effects." Journal of Marketing. Chicago: Jan 1989. Vol. 53, Iss. 1; p.35 - 49.

Gundlach, Gregory T. And Ernest R. Cadotte (1994), "Exchange Interdepedence AndInterfirm Interaction: Research In A Simulated Channel Setting," Journal Of Marketing Research, Vol.31 (November) pp.516-532.

Hall, R. H. (1987), "Pattens Pr Interorganization Relationships", Administrative Science Quarterly, Vol.22, pp.14-19

Hakansson H., Johanson J. "Formal and informal cooperation strategies in international industrial networks." In: Contractor F. J., Lorange P., editors. Cooperative strategies in international business. Lexington (MA): Lexington, 1988. p. 369-79.

Hallen L., Johanson J., Seyed-Mohamed N. "Interfirm adaptation in business relationships." Journal of Marketing. Chicago: Apr 1991. Vol. 55, Iss. 2; p.29 - 37.

Hart P., Saunders C. "Power and trust: critical factors in the adoption and use of electronic data interchange." Organization Science. Linthicum: Jan/Feb 1997. Vol. 8, Iss. 1; p.23-42.

Hausman A. "Diffusion of innovations in relational networks: a theoretical perspective." In: Calatone R., Dro?ge C., editors. AMA Summer Educators Conference Proceedings, vol. 7. Chicago: AMA, 1996. p. 223.

Heide J. B. , John G. "Alliances in industrial purchasing: the determinants of joint action in buyer - seller relationships." Journal of Marketing Research. Chicago: Feb 1990. Vol. 27, Iss. 1; p.24- 36.

Jo?reskog K., So?rbom D. Lisrel 8: structural equation modeling with SIMPLIS command language Hillsdale (NJ): Lawrence Erlbaum Associates, 1993.

Kitchell S. "Corporate culture, environmental adaptation, and innovation adoption: a qualitative/quantitative analysis." Academy of Marketing Science. Journal. Greenvale: Summer 1995. Vol. 23, Iss. 3; p.195- 205.

Kumar N., Scheer L. K. , Steenkamp J. B .E. M. "The effects of perceived interdependence on dealer attitudes." Journal of Marketing Research. Chicago: Aug 1995. Vol. 32, Iss. 3; p. 348-356.

LaLonde, B.J. and M. C. Cooper, Partnerships in Providing Customer Service: A Thirdparty Perspective, Oak Brook, IL: Council of Logistics Management, 1989, p.6.

Lee, J. and Y. Kim, " Effect of Partnership Quality on IS Outsourcing Success:Conceptual framework and Empirical Validation," Journal of ManagementInformation Systems, Vol.15, No.4, Spring 1999,pp. 29-61.

Lewis C. M. , Lambert D. M. "A model of channel member performance dependence, and satisfaction." Journal of Retailing. Greenwich: Summer 1991. Vol. 67, Iss. 2; p. 205- 225.

Lusch R. F. , Brown J. R. "Interdependency, contracting, and relational behavior in marketing channels." Journal of Marketing. Chicago: Oct 1996. Vol. 60, Iss. 4; p.19 -38.

Maute M. F. , Locander W. B. "Innovation as a socio-political process: an empirical analysis of influence behavior among new product managers." Journal of Business Research. New York: Jun 1994. Vol. 30, Iss. 2; p.161- 74.

Mohr J., Sohi R. "Communication flows in distribution channels: impact on assessments of communication quality and satisfaction." Journal of Retailing. Greenwich: Winter 1995. Vol. 71, Iss. 4; p.393- 412.

Mohr J., Spekman R. "Characteristics of partnerships success: partnership attributes, communication behavior, and conflict resolution techniques." Strategic Management Journal. Chichester: Feb 1994. Vol. 15, Iss. 2; p.135- 52.

Morgan R. M. , Hunt S. D. "The commitment-trust theory of relationship marketing." Journal of Marketing. Chicago: Jul 1994. Vol. 58, Iss. 3; p.20- 38 .

Naidu G. M. , Parvatiyar A. , Sheth J. N. , Westgate L. "Does relationship marketing pay? An empirical investigation of relationship marketing practices in hospitals." Journal of Business Research. New York: Nov 1999. Vol. 46, Iss. 3; p.207 -218.

Pfeffer, Jefferey, And Salancik, Gerald A. (1978), "The External Control Of Organizations:A Resource Dependence Perspective", New York, NY: Harper And Row.Robbins, Stwphen P., Management, Prentice-Hall International, Inc, 1992.

Rogers E. M. "Diffusion of innovation." 4th ed. New York : Free Press, 1995.

Simpson J. T., Mayo D. T. "Relationship management: a call for fewer influence attempts." Journal of Business Research. New York: Jul 1997. Vol. 39, Iss. 3; p. 209-218.

Stockley T., Maude R., Parish M. "Bass Brewers international logistics joint venture to create the new world class distribution system." Presented at the 1996 Council of Logistics Management Conference. Orlando, FL, 1996.

Strahl W. M. , Spiro R. L. , Acito F. "Marketing and sales: strategic alignment and functional implementation." The Journal of Personal Selling & Sales Management. New York: Winter 1996. Vol. 16, Iss. 1; p.1- 18.

Venkatesh R. , Kohli A. K. , Zaltman G. "Influence strategies in buying centers." Journal of Marketing. Chicago: Oct 1995. Vol. 59, Iss. 4; p.71 - 82.

Windsor R. D. "Marketing under conditions of chaos: percolation metaphors and models." Journal of Business Research. New York: Nov 1995. Vol. 34, Iss. 3; p.181- 9.

Zaltman G. , Duncan R. , Holbek J. "Innovations and organizations." New York: Wiley, 1973.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內一年後公開,校外永不公開 campus withheld
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 3.236.214.123
論文開放下載的時間是 校外不公開

Your IP address is 3.236.214.123
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code