就大多數的組織而言，在企業內部或某個功能領域推動一項長達數個月甚至數年的資訊系統專案以提昇企業未來五到七年的績效時，如果專案以失敗收場，那麼損失的機會與牽連到的成本，甚至影響到組織未來的獲利能力，所造成的負面效應也是相當可觀的。那麼以內部團隊來進行資訊系統的專案並推動企業績效提升計畫的方式，需要調度更多資源，高層管理人員必須要充分 暸解整個專案團隊所需要的資源和能力是什麼，以及最後成功的機率究竟會有多高。
倘若應用軟體服務供應商(ASP: Application service provider)或是所謂的隨選即用的應用軟體系統(On-demand application)所提出的透過網路執行軟體計劃，可以讓企業把注意力集中在組織作業的流程和績效改善上，而且在數個月的時間內完成，能夠徹底執行成功，而不是拖延好幾年的話，那麼許多跨部門、跨組織的整合型計劃和資訊系統的價值將會更為突出。
應用軟體委外服務供應商(ASP)的概念，主要是指由委外服務供應商提供網際網路上的應用軟體給許多不同的客戶，負責軟體的執行、未來系統的升級、日常營運及技術支援服務等。如果委外給專業服務供應商處理的方式是企業取得所需專業技能的最佳辦法，而同時應用軟體委外服務供應商也因為可以從以往的經驗中學到改進系統執行或服務提供的方式，客戶將可因此擁有絕佳的機會享有持續改進的應用軟提服務。
本研究是希望藉由個案分析企業投資「商務協同運作」的資訊系統專案中，闡釋企業或部門的高階經理人如何因為組織過去成功、行之有年的行事經驗和決策者所最熟悉的作業模式所形成的框架下，很容易的忽略其他可能的最佳方案與低風險的機會。報告中，利用一個通用的評估及決策架構，透過個案的演練，重新審視高階經理人過去經驗中所形成的許多假設及限制，俾使能有一個整體的觀照，以幫助企業能更有效地掌握類似「軟體租賃服務」，這種因為網際網路新經濟與技術所提供企業過去所沒有經驗過的機會與利益。

For most of organizations initiating IT projects to improve the business performance, they could possibly face an opportunities lost and spend a huge project cost resulting in losing competence in making profit simply due to IT project failure. The senior managers in the organization need fully understand what kind resources and capabilities are required for the project team to ensure the success.
As value proposition addressed by ASP (application services provider), Software as a Service or on-demand application, it will allow organizations to only focus on the business needs and redesign the cross-functional and cross-organizational processes. Also the IT project could quickly show its striking value in a shorter time frame by outsourcing the technical works to application service provider.
In other words, ASP business model provide customers a new choice to access the system services via the internet. These solution providers not only develop the product and upgrade roadmaps but also operate and maintain the systems on behalf of the customers. It’s also a method for the customers to enjoy the latest technology and professional services in an economical way.
The value of this research work is to analyze how the senior managers of the enterprise making the choices over different alternatives under the organizational constraints comprising successful stories, personal own experiences and used operational practices in the past. A case study of B2B supply chain collaboration project is used to revisit the managers’ assumptions and elaborate how these organizational constraints are exercised in the project evaluation, decision and implementation cycle based on a generic evaluation and decision framework of B2B collaboration solutions.
This report intends to provide some insight and suggestions for the senior managers to take advantage of the opportunities and advantage, like the Software as a Service or On-demand applications, enabled by the internet world. An optimized decision can be possibly achieved only if the managers are aware of the invisible organizational constraints.

目 錄

第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 2

第二章 文獻探討 3
第一節 商務協同運作在供應鏈管理中的價值 3
第二節 資訊系統在商務協同運作中的角色 7
第三節 資訊軟體租賃服務在商務協同運作中的發展

第三章 研究方法 12
第一節 研究方法 12
第二節 研究架構 13

第四章 個案說明、分析與探討 14
第一節 個案背景描述 14
第二節 個案內容 17
第三節 個案分析與探討 17
第五章 結論與建議 20
第一節 研究結論 20
第二節 研究限制 20
第三節 後續研究建議 20
第四節 研究貢獻 21

參考文獻 21

1. Gary Hammel. (2000). 啟動革命 Leading the Revolution. 天下文化.
2. 吳琮璠. (1996.12). 「資訊管理個案研究方法」.資訊管理實證研究方法研討會論文集
3. Benbasat,I.,D.Goldstein, and M. Mead. (1987). “The case research strategy in studies of information systems” MIS quarterly, Vol. 11, No. 3, pp.369-386
4. Aberdeen Group. (February 2007). B2B Collaboration: How On-Demand Platforms Accelerate Value and Impact TCO.
5. Aberdeen Group. (June 2006). Global Supply Chain Benchmark Report
6. Aberdeen Group. (August 2007). On-Demand Applications in Supply Chain.
7. Aberdeen Group. (June 2005). Opening the Door to Strategic Supply Chain Improvement
8. Aberdeen Group. (August 2006). Software as a Service Buyer’s Guide.
9. Benbasat,I.,D.Goldstein, and M. Mead. (1987). “The case research strategy in studies of information systems” MIS quarterly, Vol. 11, No. 3, pp.369-386
10. David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi. (2003). Designing & Managing the Supply Chain. (2nd ed.). McGraw-Hill/Irwin Education (Asia).
11. eBusiness Executive Report. (Jun. 2000). Application Service Provider. ARC
12. eBusiness Executive Report. (Oct. 2001). B2Bi Business to Business Integration. ARC
13. eBusiness Executive Report. (Jun. 2002). Collaboration. ARC.
14. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, and John Kamauff. (1998). Surcharging Supply Chains – New ways to increase value through global operation excellence. John Wiley & Sons, Inc.
15. Lynda M. Applegate, Robert D. Austin, F. Warren McFarlan. (2007). Corporate Information Strategy and Management. (7th Ed.). McGraw-Hill/Irwin
16. Mandyam M. Srinivasan (2004), 14 principles for building & Managing The Lean Supply Chain, Thomson
17. Robert B. Handfield and Ernest L. Nichols, Jr.(2002), Supply Chain Redesign, Financial Times Prentice Hall
18. PriceWaterhouseCoopers (1999), Information and technology in the supply chain: e-supply chain: revolution or e-volution. Euromoney Institutional Investor PLC.
19. PriceWaterhouseCoopers (2000), Information and technology in the supply chain: Making technology pay. Euromoney Publication PLC.