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博碩士論文 etd-0011117-170803 詳細資訊
Title page for etd-0011117-170803
論文名稱
Title
金融業導入行動學習的關鍵成功因素之探討-以某金控公司為例
A Study on the Key Success Factors of Mobile Learning in Financial Industry - an example from a financial holding company
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
72
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2017-01-09
繳交日期
Date of Submission
2017-01-11
關鍵字
Keywords
教育訓練、數位學習、行動學習、關鍵成功因素
CSF, KSF, Mobile Learning, e-Learning, employee training
統計
Statistics
本論文已被瀏覽 5874 次,被下載 46
The thesis/dissertation has been browsed 5874 times, has been downloaded 46 times.
中文摘要
資通訊科技(ICT:Information and Communication Technology)的快速發展,讓行動載具與網路服務徹底影響了我們的作息與習慣;對於企業的教育訓練模式也產生了重大革命。
多年來,雖然眾多的學者都很看好行動學習(Mobile Learning)。但是,國內實際導入應用的企業卻屈指可數,意味著行動學習的導入對於國內企業有著一定程度的困難或障礙。
過去相關研究,大多集中在探討數位學習(e-Learning)導入的關鍵成功因素或是行動學習的系統架構。因此,本研究將透過訪談某金控公司實際導入行動學習的團隊,找出影響行動學習導入的關鍵成功因素。
本研究從組織策略、任務規劃、團隊人力及技術支持,四個構面,歸納出影響的關鍵成功因素如下:
組織策略:高層主管的認同與支持,是影響行動學習導入動機的關鍵成功因素
任務規劃:教材內容與工作需求的結合程度,對於行動學習導入有顯著影響。
團隊人力:團隊的專業與投入程度,是影響行動學習導入過程的關鍵成功因素
技術支援:資訊安全,是企業導入行動學習的關鍵因素,惟科技應用的創新思維及法令規範,對於金融業在導入行動學習時,同為影響導入的關鍵。
Abstract
The rapid development of Information and Communication Technology (ICT) has enabled mobile devices and Internet services to completely affect our daily routine and habits, and the employee training model for enterprises has also undergone a major revolution.
Although many scholars are very optimistic about mobile learning, the actual corporate implementation is only a handful; means there are some difficulties or obstacles for the introduction of mobile learning.
In the past, most researches focus on the key factors of implementation and the structure of mobile learning. Therefore, this study will identify the key success factors by interview a financial bank holding company who have already implement mobile learning.
In this study, the key factors are summarized as follows 4 aspects: organization strategy, task planning, team manpower and technical support.
Organizational:The approval and support from senior management is the key success factor of mobile learning implementation.
Task:he extent to which the mobile learning content is integrated with the job requirements has a significant impact.
Team:The level of professionalism and commitment of the team is the key success factor that influences the adoption.
Technical:Information security is the key factor for enterprises to implement mobile learning. However, the innovative thinking of technology and government regulations are the keys to the introduction of mobile learning in the financial industry.
目次 Table of Contents
論文審定書 i
摘 要 ii
Abstract iii
圖次 v
表次 vi
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第四節 研究流程 5
第二章 文獻探討 7
第一節 行動學習 7
第二節 關鍵成功因素 12
第三章 研究方法 16
第一節 個案研究法 16
第二節 研究架構 18
第三節 研究設計與資料蒐集及方式 20
第四章 個案綜合分析與命題 25
第一節 導入行動學習的動機 25
第二節 行動學習導入過程 31
第三節 導入行動學習的成效 42
第四節 企業導入行動學習之關鍵成功因素 46
第五章 結論與建議 52
第一節 研究結論 52
第二節 管理意涵 58
第三節 研究限制與建議 59
參考文獻 60
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