Responsive image
博碩士論文 etd-0130113-110539 詳細資訊
Title page for etd-0130113-110539
A Study on Mentorship Quality of Managers and Newcomers in the Hospitality Industry
Year, semester
Number of pages
Liang-Chih Huang
Advisory Committee
陳儀蓉, 董玉娟, 林鉦棽
Y. J. Chen; Y. C. Tung; Cheng-Chen Lin
Date of Exam
Date of Submission
growth need strength, ability, mentoring intention, mentoring, mentorship quality
本論文已被瀏覽 5753 次,被下載 1063
The thesis/dissertation has been browsed 5753 times, has been downloaded 1063 times.
Most studies of mentorship have investigated the consequences of mentoring, i.e. the relationships between the mentoring and job performance from mentor’s or mentee’s perspective. The studies do not, however, analyze the antecedents of the mentors’ and mentees’ subjective and objective factors that may impact those results. This study use questionnaires to explore the causes of mentorship from both of the viewpoints of mentor and mentee’s and analyze the relationship by their characteristics (ability and GNS), the mediators (the mentor’s and the mentee’s mentoring intention), and the effect (mentorship quality.) The relationships were found to be significant among mentorship quality, mentor’s and mentee’s ability and mentee’s GNS (growth need strength). Path analysis revealed that only mentor ability and mentee ability had a strong significant impact on mentorship quality medicated by mentoring intention. These results suggest that the management should check the mentors’ and the mentees’ general and specific abilities before setting up mentoring arrangement. In addition, the individuals, both managers and newcomers, should strength their general and specific abilities to improve their partners’ mentoring intention to further improve mentorship quality.
目次 Table of Contents
目錄 I
圖目錄 IV
表目錄 V
摘要 i
第一章、緒論 1
第一節、研究背景與動機 1
第二節、研究目的 2
第二章、文獻探討 3
第一節、提攜關係品質 3
一、提攜關係的緣起 3
二、提攜的定義 3
三、提攜關係的前因與影響後果 4
四、主管與新進員工提攜關係品質的內涵 5
四、提攜關係與社會資本的關係 5
第二節、提攜與被提攜意願 6
一、提攜與被提攜意願意涵 6
二、提攜意願與被提攜意願的前因 6
三、攜意願與被提攜意願的影響後果 7
四、提攜意願與被提攜意願及提攜關係品質的關係 7
第三節、主管與新進員工的特性 7
一、主管特性的內涵 8
二、新進員工特性的內涵 9
三、主管與新進員工的特性與其提攜意願、被提攜意願的影響效果 10
第四節、主管與新進員工的特性對提攜意願、被提攜意願與提攜關係品質的影響效果 11
第三章、研究方法 12
第一節、研究架構與變項定義 13
一、研究架構 13
二、主要變項理論定義 13
第二節、研究變項衡量 14
一、主管特性量表 15
二、新進員工特性量表 19
三、提攜意願量表 19
四、被提攜意願量表 20
五、提攜關係品質量表 21
第三節、研究對象與施測程序 22
第四節、量表信、效度驗證程序 25
第四章、實證分析與討論 28
第一節、主要變項特性分析 29
第二節、提攜意願與被提攜意願對提攜關係品質的影響 31
第三節、主管與新進員工的特性對提攜意願的影響 31
第四節、主管與新進員工的特性對提攜與被提攜意願、提攜關係品質的影響效果 32
第五章、結果討論與建議 34
第一節、結果與討論 35
一、研究結果 35
二、管理意涵 35
第二節、研究建議 38
第三節、研究限制與後續建議 39
一、研究限制 39
二、後續研究建議 39
參考文獻 41
附錄:調查問卷 53
附錄一、第一波主管問卷 53
附錄二、第二波主管問卷 57
附錄三、第一波員工問卷 58
附錄四、第二波員工問卷 62
附錄五、量表翻譯與編修(中英對照) 63
參考文獻 References
陳嘉彌 (1998)。自情境教學探討師徒式教育實習。教育研究資訊,6(5),21-41。
陳嘉彌 (2004)。青少年學習應用同儕師徒制可行性之探析。教育研究資訊,12(3),3-22。
Adler, P. S., & Kwon, S.-W. (2002). Social Capital: Prospects for a New Concept. Academy of Management Review, 27(1), 17-40.
Aldefer, C. P. (1972). Existence, Relatedness, and Growth: Human Needs in Organizational Settings. New York: pree Press.
Allen, T. D. (2007). Mentoring Relationships from the Perspective of the Mentor. Los Angeles: Sage.
Allen, T. D., & Eby, L. T. (2003). Relationship Effectiveness for Mentors: Factors Associated with Learning and Quality. Journal of Management, 29(4), 469-486.
Allen, T. D., Eby, L. T., & Lentz, E. (2006). Mentorship Behaviors and Mentorship Quality Associated With Formal Mentoring Programs: Closing the Gap Between Research and Practice. Journal of Applied Psychology, 91(3), 567-578.
Allen, T. D., Eby, L. T., Poteet, M. L., Lentz, E., & Lima, L. (2004). Career Benefits Associated with Mentoring for Proteges: A Meta-Analysis. Journal of Applied Psychology, 89(1), 127-136.
Allen, T. D., Poteet, M. L., & Russell, J. E. A. (2000). Protege Selection by Mentors: What Makes the Difference? Journal of Organizational Behavior, 21(3), 271.
Banny, A. M., Heilbron, N., Ames, A., & Prinstein, M. J. (2011). Relational Benefits of Relational Aggression: Adaptive and Maladaptive Associations with Adolescent Friendship Quality. Developmental Psychology, 47(4), 1153-1166.
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99.
Baumgartner, H., & Homburg, C. (1996). Applications of Structural Equation Modeling in Marketing and Consumer Research: A review. International Journal of Research in Marketing, 13(2), 139-161.
Bernard, J. M., Goodyear, R. K. (2004). Fundamentals of Clinical Supervision (3rd ed.). Boston: Allyn & Bacon.
Blau, G. (1989). Testing the Generalizability of a Career Commitment Measure and Its Impact on Employee Turnover. Journal of Vocational Behavior, 35(1), 88-103.
Borders, L. D., Wester, K. L., Granello, D. H., Chang, C. Y., Hays, D. G., Pepperell, J., & Spurgeon, S. L. (2012). Association for Counselor Education and Supervision Guidelines for Research Mentorship: Development and Implementation. Counselor Education and Supervision, 51(3), 162-175.
Bower, D. J., Diehr, S., Morzinski, J. A., & Simpson, D. E. (1998). Support--Challenge--Vision: A Model for Faculty Mentoring. Medical Teacher, 20(6), 595.
Bozionelos, N., & Wang, L. (2006). The Relationship of Mentoring and Network Resources with Career Success in the Chinese Organizational Environment. International Journal of Human Resource Management, 17(9), 1531-1546.
Burke, R. J., McKenna, C. S., & McKeen, C. A. (1991). How do Mentorships Differ from Typical Supervisory Relationships? Psychological Reports, 68(2), 459-466.
Chua, A. (2002). The Influence of Social Interaction on Knowledge Creation. Journal of Intellectual Capital, 3, 375-392.
Chung, K. H., & Ross, M. F. (1977). Differences in Motivational Properties between Job Enlargement and Job Enrichment. Academy of Management Review, 2(1), 113-122.
Cronan-Hillix, T., Gensheimer, L. K., Cronan-Hillix, W. A., & Davidson, W. S. (1986). Students' Views of Mentors in Psychology Graduate Training. Teaching of Psychology, 13(3), 123.
Davis, L. L., Little, M. S., & Thornton, W. L. (1997). The Art and Angst of the Mentoring Relationship. Academic Psychiatry, 21, 61-71.
DeRue, D. S., & Morgeson, F. P. (2007). Stability and Change in Person-Team and Person-Role Fit Over Time: The Effects of Growth Satisfaction, Performance, and General Self-Efficacy. Journal of Applied Psychology, 92(5), 1242-1253.
Dreher, G. F., & Ash, R. A. (1990). A Comparative Study of Mentoring among Men and Women in Managerial, Professional, and Technical Positions. Journal of Applied Psychology, 75(5), 539-546.
Eby, L. T., Durley, J. R., Evans, S. C., & Ragins, B. R. (2006). The Relationship between Short-Term Mentoring Benefits and Long-Term Mentor Outcomes. Journal of Vocational Behavior, 69(3), 424-444.
Ensher, E. A., & Murphy, S. E. (1997). Effects of Race, Gender, Perceived Similarity, and Contact on Mentor Relationships. Journal of Vocational Behavior, 50(3), 460-481.
Ensher, E. A., Thomas, C. H., & Murphy, S. E. (2001). Comparison of Traditional, Step-Ahead, and Peer Mentoring on Proteges' Support, Satisfaction, and Perceptions of Career Success: A Social Exchange Perspective. Journal of Business and Psychology, 15(3), 419-438.
Fagenson, E. A. (1989). The Mentor Advantage: Perceived Career/Job Experiences of Proteges versus Non-Proteges. Journal of Organizational Behavior, 10(4), 309-320.
Gagliardi, A. R., & Wright, F. C. (2010). Exploratory Evaluation of Surgical Skills Mentorship Program Design and Outcomes. Journal of Continuing Education in the Health Professions, 30(1), 51-56.
Gentry, W. A., Weber, T. J., & Sadri, G. (2008). Examining Career-Related Mentoring and Managerial Performance across Cultures: A Multilevel Analysis. Journal of Vocational Behavior, 72(2), 241-253.
Gettys, S. G., Martin, B. N., & Bigby, L. (2010). Does Mentoring Assist in Developing Beginning Principals' Instructional Leadership Skills? International Journal of Evidence Based Coaching and Mentoring, 8(2), 91-110.
Goodboy, A. K., & Myers, S. A. (2010). Relational Quality Indicators and Love Styles as Predictors of Negative Relational Maintenance Behaviors in Romantic Relationships. Communication Reports, 23(2), 65-78.
Graen, G. B., Scandura, T. A., & Graen, M. R. (1986). A Field Experimental Test of the Moderating Effects of Growth Need Strength on Productivity. Journal of Applied Psychology, 71(3), 484-491.
Granovetter, M. S. (1992). Problems of Explanation in Economic Sociology. Boston: Harvard Business School Press.
Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 33(3), 114-135.
Griffith, T. L., & Sawyer, J. E. (2010). Multilevel Knowledge and Team Performance. Journal of Organizational Behavior, 31(7), 1003-1031.
Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
Hackman, J. R., & Oldham, G. R. (1980). Work Redesign (Reading ed.). Addison-Wesley: MA.
Hair, J. F., Black, B., Babin, B., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis. Upper Saddle River, N. J.: Prentice-Hall.
Hanson, B. G. (1995). General Systems Theory Beginning with Wholes. Washington, DC: Taylor & Francis.
Harre, R., & Secord, P. F. (1972). The Explanation of Social Behavior. Oxford: Blackwell.
Healy, C. C., & Welchert, A. J. (1990). Mentoring Relations: A Definition to Advance Research and Practice. Educational Researcher, 19(9), 17-21.
Hegney, D., Plank, A., & Parker, V. (2006). Extrinsic and Intrinsic Work Values: Their Impact on Job Satisfaction in Nursing. Journal of Nursing Management, 14(4), 271-281.
Hertzberg, F. (1966). Work and the Nature of Man. Cleveland, OH: World.
Hezlett, S. A., & Gibson, S. K. (2006). Linking Mentoring and Social Capital: Implications for Career and Organization Development. Advances in Developing Human Resources, 9, 384-412.
Higgins, M. C., & Kram, K. E. (2001). Reconceptualizing Mentoring at Work: A Developmental Network Perspective. Academy of Management Review, 26(2), 264-288.
Hu, C., Thomas, K. M., & Lance, C. E. (2008). Intentions to Initiate Mentoring Relationships: Understanding the Impact of Race, Proactivity, Feelings of Deprivation, and Relationship Roles. The Journal of Social Psychology, 148(6), 727-744.
Hunt, D. M., & Michael, C. (1983). Mentorship: A Career Training and Development Tool. Academy of Management Review, 8(3), 475-485.
Huselid, M. A., & Day, N. E. (1991). Organizational Commitment, Job Involvement, and Turnover: A Substantive and Methodological Analysis. Journal of Applied Psychology, 76(3), 380-391.
Johnson, W. B. (2003). A Framework for Conceptualizing Competence to Mentor. Ethics & Behavior, 13(2), 127-151.
Johnson, W. B. (2006). On Being a Mentor: A Guide for Higher Education Faculty (NJ ed.). Mahwah: Erlbaum.
Johnson, W. B. (2007). Transformational Supervision: When Supervisors Mentor. Professional Psychology: Research and Practice, 38(3), 259-267.
Jones, E. E., & Gerard, H. B. (1967). Foundations of Social Psychology. New York: Wiley.
Kanfer, R. (1990). Motivation Theory and Industrial/Organizational Psychology (Vol. 1). Palo Alto, CA: Consulting Psychologists Press.
Kanfer, R. P. L. (1996). Motivational Skills & Self-Regulation for Learning: A Trait. Learning & Individual Differences, 8(3), 185.
Karcher, M. J. (2008). The Cross-Age Mentoring Program: A Developmental Intervention for Promoting Students' Connectedness Across Grade Levels. Professional School Counseling, 12(2), 137-143.
King, C. A., & Cubic, B. (2005). Women Psychologists within Academic Health Systems: Mentorship and Career Advancement. Journal of Clinical Psychology in Medical Settings, 12(3), 271-280.
Kram, K. E. (1983). Phases of the Mentor Relationship. Academy of Management Journal, 26(4), 608-625.
Kram, K. E. (1985). Mentoring at Work: Developmental Relationships in Organizational Life: Scott, Foresman (Glenview, Ill.)
Lankau, M. J., & Scandura, T. A. (2002). An Investigation of Personal Learning in Mentoring Relationships: Content, Antecedents, and Consequences. Academy of Management Journal, 45(4), 779-790.
Lankau, M. J., & Scandura, T. A. (2007). Mentoring as a Forum for Personal Learning in Organizations. Thousand Oaks: Sage.
Lave, J., & Wenger, E. (1991). Siruared Learning. Legitimate Peripheral Participarion. Cambridge, England: Cambridge Universiry Press.
Lin, N. (2001). Building a Network Theory of Social Capital. New York, NY: Aldine de Grupyter.
Little, C. A., Kearney, K. L., & Britner, P. A. (2010). Students' Self-Concept and Perceptions of Mentoring Relationships in a Summer Mentorship Program for Talented Adolescents. Roeper Review, 32(3), 189-199.
Liu, D., Liu, J., Kwan, H. K., & Mao, Y. (2009). What Can I Gain as A Mentor? The Effect of Mentoring on The Job Performance and Social Status of Mentors in China. Journal of Occupational and Organizational Psychology, 82(4), 871-895.
Liu, J., Kwan, H. K., & Mao, Y. (2012). Mentorship Quality and Protégés' Work-to-Family Positive Spillover, Career Satisfaction and Voice Behavior in China. The International Journal of Human Resource Management, 23(19), 4110-4128.
Longenecker, C. O. (2010). Coaching for Better Results: Key Practices of High Performance Leaders. Industrial & Commercial Training, 42(1), 32-40.
Malmgren, R. D., Ottino, J. M., & Nunes Amaral, L. A. (2010). The Role of Mentorship in Protégé Performance. Nature, 465(7298), 622-626.
Manathunga, C. (2007). Supervision as Mentoring: The Role of Power and Boundary Crossing. Studies in Continuing Education, 29(2), 207-221.
Mayer, R. C., & Davis, J. H. (1999). The Effect of The Performance Appraisal System on Trust for Management: A Field Quasi-Experiment. Journal of Applied Psychology, 84(1), 123-136.
Mitchell, T. R., & Daniels, D. (2003). Motivation (Vol. 12). Hoboken, NJ: Wiley.
Mullen, C. A., Fish, V. L., & Hutinger, J. L. (2010). Mentoring Doctoral Students through Scholastic Engagement: Adult Learning Principles in Action. Journal of Further & Higher Education, 34(2), 179-197.
Murphy, W. M. (2011). From E-Mentoring to Blended Mentoring: Increasing Students' Developmental Initiation and Mentors' Satisfaction. Academy of Management Learning & Education, 10(4), 606-622.
Nahapiet, J., & Ghoshal, S. (1998). Social Capital, Intellectual Capital, and The Organizational Advantage. Academy of Management Review, 23(2), 242-266.
Nikos, B. (2004). Mentoring Provided: Relation to Mentor’s Career Success, Personality, and Mentoring Received. Journal of Vocational Behavior, 64(1), 24-46.
Noe, R. A. (1988). An Investigation of The Determinants of Successful Assigned Mentoring Relationships. Personnel Psychology, 41(3), 457-479.
Noe, R. A., Greenberger, D. B., & Wang, S. (2002). Mentoring: What We Know and Where We Might Go. Research in Personnel and Human Resources Management, 21, 129-173.
Oliver, C. (1990). Determinants of Interorganizational Relationships: Integration and Future Directions. Academy of Management Review, 15(2), 241-265.
Ortiz-Walters, R. (2009). Mentorship Collaborations: A Longitudinal Examination of the Association with Job Performance and Gender. Journal of Business & Economic Studies, 15(1), 26-47.
Payne, S. C., & Huffman, A. H. (2005). A Longitudinal Examination of the Influence of Mentoring on Organizational Commitment and Turnover. Academy of Management Journal, 48(1), 158-168.
Podsakoff, P. M., & Organ, D. W. (1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, 12(4), 531-544.
Pullins, E. B., Fine, L. M., & Warren, W. L. (1996). Identifying Peer Mentors in the Sales Force: An Exploratory Investigation of Willingness and Ability. Journal of the Academy of Marketing Science, 24(2), 125.
Ragins, B. R., & Cotton, J. L. (1993). Gender and Willingness to Mentor in Organizations. Journal of Management, 19(1), 97.
Ragins, B. R., & Cotton, J. L. (1999). Mentor Functions and Outcomes: A Comparison of Men and Women in Formal and Informal Mentoring Relationships. Journal of Applied Psychology, 84(4), 529-550.
Ragins, B. R., & Scandura, T. A. (1994). Gender Differences in Expected Outcomes of Mentoring Relationships. Academy of Management Journal, 37(4), 957-971.
Ragins, B. R., & Scandura, T. A. (1999). Burden or Blessing? Expected Costs and Benefits of Being a Mentor Journal of Organizational Behavior, 20(4), 493-509.
Rath, T. (2006). Vital Friends : The People You Can't Afford to Live Without. Washington, D.C.: Gallup Press.
Reid, M. B., Misky, G. J., Harrison, R. A., Sharpe, B., Auerbach, A., & Glasheen, J. J. (2012). Mentorship, Productivity, and Promotion among Academic Hospitalists. Journal of General Internal Medicine, 27(1), 23-27.
Rice, M. B., & Brown, R. D. (1990). Developmental Factors Associated with Self-Perceptions of Mentoring Competence and Mentoring Needs. Journal of College Student Development, 31, 293-299.
Roche, G. R. (1979). Much Ado about Mentors. Harvard Business Review, 57(1), 14-28.
Sanfey, A. G. (2007). Social Decision-Making: Insights from Game Theory and Neuroscience. Science, 318(5850), 598-602.
Scandura, T. A. (1992). Mentorship and Career Mobility: An Empirical Investigation. Journal of Organizational Behavior, 13(2), 169-174.
Scandura, T. A., & Schriesheim, C. A. (1994). Leader-Member Exchange and Supervisor Career Mentoring as Complementary Constructs in Leadership Research. Academy of Management Journal, 37(6), 1588-1602.
Schwartz, S. E. O., Rhodes, J. E., & Herrera, C. (2012). The Influence of Meeting Time on Academic Outcomes in School-Based Mentoring. Children and Youth Services Review, 34(12), 2319-2326.
Shalley, C. E., Gilson, L. L., & Blum, T. C. (2009). Interactive Effects of Growth Need Strength, Work Context, and Job Complexity on Self-Reported Creative Performance. Academy of Management Journal, 52(3), 489-505.
Slimmer, L. (2012). A Teaching Mentorship Program to Facilitate Excellence in Teaching and Learning. Journal of Professional Nursing, 28(3), 182-185.
Smith, L. S., McAllister, L. E., & Crawford, C. S. (2001). Mentoring Benefits and Issues for Public Health Nurses. Public Health Nursing, 18(2), 101-107.
Sosik, J. J., & Godshalk, V. M. (2000). Leadership Styles, Mentoring Functions Received, and Job-Related Stress: A Conceptual Model and Preliminary Study. Journal of Organizational Behavior, 21(4), 365-390.
Sparrowe, R. T., & Liden, R. C. (1997). Process and Structure in Leader-Member Exchange. Academy of Management Review, 22(2), 522-552.
Stamm, M., & Buddeberg‐Fischer, B. (2011). The Impact of Mentoring during Postgraduate Training on Doctors’ Career Success. Medical Education, 45(5), 488-496.
Straus, S. E., Graham, I. D., Taylor, M., & Lockyer, J. (2008). Development of a Mentorship Strategy: A Knowledge Translation Case Study. Journal of Continuing Education in the Health Professions, 28(3), 117-122.
Taherian, K., & Shekarchian, M. (2008). Mentoring for Doctors. Do Its Benefits Outweigh Its Disadvantages? Medical Teacher, 30(4), 95-99.
Tajfel, H., & Turner, J. C. (1986). The Social Identity Theory of Intergroup Behavior. Chicago: Nelson - Hall: In S. Worchel & W. G. Austin (Eds.).
Van Iddekinge, C. H., Raymark, P. H., & Eidson, J. C. E. (2011). An Examination of the Validity and Incremental Value of Needed-at-Entry Ratings for a Customer Service Job. Applied Psychology: An International Review, 60(1), 24-45.
Viator, R. E. (1999). An Analysis of Formal Mentoring Programs and Perceived Barriers to Obtaining a Mentor at Large Public Accounting Firms. Accounting Horizons, 13(1), 37-53.
Young, A. M., & Perrewe, P. L. (2000). What Did You Expect? An Examination of Career-Related Support and Social Support Among Mentors and Proteges. Journal of Management, 26(4), 611-632.
Zagenczyk, T. J., Gibney, R., Kiewitz, C., & Restubog, S. L. D. (2009). Mentors, Supervisors and Role Models: Do They Reduce The Effects of Psychological Contract Breach? Human Resource Management Journal, 19(3), 237-259.
電子全文 Fulltext
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus:開放下載的時間 available 2013-01-30
校外 Off-campus:開放下載的時間 available 2013-01-30

QR Code