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博碩士論文 etd-0218112-102414 詳細資訊
Title page for etd-0218112-102414
論文名稱
Title
非正式發展網絡對人才留任意願與任務績效之影響
How to retain talent and motivate individual performance through informal development network within organization?
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
136
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-07-24
繳交日期
Date of Submission
2012-02-18
關鍵字
Keywords
留任意願、網絡中心性、網絡密度、非正式發展網絡、任務績效
job performance, informal development network, density of network, intention to stay, In-degree centrality
統計
Statistics
本論文已被瀏覽 5801 次,被下載 464
The thesis/dissertation has been browsed 5801 times, has been downloaded 464 times.
中文摘要
本研究目的探討組織內非正式發展網絡的網絡中心性(友誼網絡中心性、工作諮詢網絡中心性)及組織內三種不同屬性的網路密度(友誼網絡密度、工作諮詢網絡密度、及生涯輔導網絡密度)對人才留任意願及任務績效之影響。網絡問卷設計採用封閉式網絡問卷法,針對分佈於北台灣、中台灣及南台灣不同產業的38個工作群體發放問卷,回收有效樣本為26個工作群體319位員工。本研究採用社會網絡分析工具分析工作群體成員的網絡中心性及網路密度,進而以HLM分析跨層次樣本資料,本研究發現工作諮詢網絡中心性對任務績效有正向的影響;友誼網絡中心性對員工留任意願有負向的影響;員工認知生涯成功對工作諮詢網絡中心性及任務績效有部份中介效果,同時也對友誼網絡中心性及員工留任意願有部分中介效果存在。再者,非正式發展網絡密度對員工留任意願及任務績效分別有正向及負向的直接影響,包含工作諮詢網絡密度對員工任務績效有負向影響、生涯輔導網絡密度與員工留任意願及任務績效有正向直接效果、友誼網絡密度對員工留任意願有正向影響。
Abstract
The study applied for a social network analysis tool and HLM method to analysis cross level dataset which will specify an integrated ‘meso’ framework of linking diversified relationships and employees’ attitudes and behavior within the work group settings. The effective sample size of this study collected by whole completed survey involved 317 employees within 26 different workgroups representing diversified industries in Taiwan. This study provided evidence that density of informal development network (informal network, advice network, and mentoring network) are related to both employees’ intention to stay and individual job performance. As hypothesized, both In-degree centrality of advice network was positively related to individual job performance. Perceived career success was positively related to in-degree centrality of advice network. In-degree centrality of friendship network was negatively related to intention to stay. Furthermore, Density of mentoring network will be positively related to intention to stay and individual job performance. Density of advice network was related negatively to individual job performance and density of friendship was related positively to individual job performance. The effect of in-degree centrality of advice network on individual job performance will be partially mediated by mediating variable - perceived career success as well as the effect of in-degree centrality of friendship network will be partially mediated by mediating variable - perceived career success.
目次 Table of Contents
TABLE OF CONTENTS
論文審定書……………………………………………..………………………………..i
ACKNOWLEDGEMETNS...…………………………..……………………………….ii
Abstract...…………………………..……………………………………………….…...iv
摘要...…………………………..…………………………………………………….….v
LIST OF CONTENTS…………………………………..……………………..………..vi
LIST OF TABLES ……………………………………………………. viii
LIST OF FIGURES ix
CHAPTER I INTRODUCTION 1
1.1 Background of the Study 2
1.2 Motivation of the Research 4
1.3 Purposes of the Study 5
CHAPTER II LITERATURE REVIEW 10
2.1 The Development of Social Network Analysis 10
2.2 Networks Structure: Closure and Structural Holes 16
2.3 Network Ties and Position 19
2.4 Informal Development Network within Organization 23
2.5 The Relations Context in Chinese Society 29
2.6 The comparative perspective of talents’ retention and development in the Chinese and Western Societies 31
2.7 Individual Job Performance 35
2.8 Intention to stay 36
2.9 Perceived Career Success 40
2.10 Conceptual Background and Hypotheses Building 40
CHAPTER III METHODOLOGY 54
3.1 Conceptual Research Framework 54
3.2 Sample and Data Collection 56
3.3 Instruments Development and Variables Measurement 57
3.4 Data Analysis Procedure and Statistical Methods 64
CHAPTER IV ANALYSIS AND RESULTS 72
4.1 The Background of the Sample 72
4.2 Quantitative Data Analysis Methods and Results 73
CHAPTER V CONCLUSION AND DISCUSSION 89
5.1 Research Conclusions 89
5.2 Theoretical Contributions 90
5.3 Managerial Implications 91
5.4 Significance of the Study 92
5.5 Research Limitation 94
5.6 Future Research Directions 95
REFERENCES 97
APPENDIX I: Sample Survey Questionnaire (in Chinese) 112
APPENDIX II: Name Code Synopsis (in Chinese) 115
APPENDIX III: Sample of followed up letter (in Chinese) 117
APPENDIX IV: Sample of followed up letter (in Chinese) 118
APPENDIX V: Questionnaires Items of Individual Level Variable (in English) 119
APPENDIX VI: Questionnaires Items of Network Variables (in English) 120
APPENDIX VII: Examples of the Graphic of Friendship Network 121







LIST OF TABLES
Table 2-1: Conceptualizations of Mentoring and Informal Developmental Network 25
Table 3-1: Eight Steps to Conducting a Social Network Analysis 66
Table 3-2: The Sample of Matrix Data 69
Table 3-3: Standardized Score of Degree Centrality 70
Table 4-1: Results of the Cronbach’s Alpha Reliability Analysis Scale on the Variables 75
Table 4-2: Descriptive Statistics and Correlations for Individual-Level Variables 75
Table 4-3: Descriptive Statistics and Correlations for Group-Level Variables 76
Table 4-4: Hierarchical linear modeling results for direct effect and mediation test on indiviudal job performance … 80
Table 4-5: Hierarchical linear modeling results for direct effect and mediation test on intention to stay 84
Table 4-6: Hierarchical linear modeling results for direct effect of density of informal development network on individal job performance 86
Table 4-7: Hierarchical linear modeling results for direct effect of density of mentoriing network on intention to stay 86
Table 5-1: The results of Hypotheses Testing 89



















LIST OF FIGURES
Figure 2-1: The sociometric star 12
Figure 2-2: A Hawthorne sociogram 12
Figure 2-3: A sample of an Adjacency matrix 13
Figure 2-4: A sample of directed graph. 13
Figure 2-5: A sample of clique graph. 14
Figure 2-6: Samples of a Structural Bridge 19
Figure 2.7: Degree and Betweenness Centrality 21
Figure 2-8: Sample of a Closeness Centrality 22
Figure 2-9: The Steers and Mowday Model 38
Figure 2-10: The Causal Model of Turnover 39
Figure 3-1: Research framework in this study. 55
Figure 3-2: The Sample of Socio-gram 69
Figure 3-3: A sample graph of Network about degree centrality and Betweenness centrality 70
Figure A: Friendship Network of Consultant Group – C01B:Q1 121
Figure B: Friendship Network of Consultant Group – C01B:Q3 122
Figure C: Friendship Network of Consultant Group – C01B:Q& 123
Figure D: Friendship Network of the Sales Group:Q1 124
Figure E: Friendship Network of the Sales Group:Q3 125
Figure F: Friendship Network of the Sales Group:Q7 126
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