本研究主要目的在於探討工作與家庭平衡與員工幸福感之間的關係，並進一
步探討其家庭友善文化:彈性工時、主管支持與工作流程靈活是否會對此關係有干
擾效果，
本研究以台灣中小企業之員工為主要研究對象，本研究共發出問卷 200 份回
收 152 份，總回收率 76%，為避免共同方法變異（common method variance, CMV），
本研究將問卷分成兩部分，時間大約相隔一到兩個禮拜讓受測者填答，問卷資料
經由統計分析計算維個變數數值，再以因素分析、相關分析及迴歸分析來探討變
數間之關係，以驗證本研究之假設。
研究結果顯示:工作與家庭平衡與員工幸福感有顯著的正相關，對於家庭友善
文化之三個因素:「彈性工時」、「主管支持」與「工作流程靈活」有正相關並且有
顯著性，但繪製出來干擾圖的時候發現，雖然有干擾效果，但三個因素越低反而
更強化工作與家庭平衡與員工幸福感之間的關係，這跟理論不符合，可能的原因
有幾項，（1）在收集資料的時候方法有誤、（2）因採國外問卷題目在英翻中上翻
譯語句不順，導致受測者產生疑慮和盲點、（3）因為有反向題的關係，受測者會
意不過來、（4）樣本的收集及產業太多沒有統一針對產業或者公司收集，而導致
與假設的方向相反。

The purpose of this study is to investigate the relationship between work and
family life balance and employee subjective well-being, and furthermore to explore
family-friendly work culture: temporal flexibility, supportive supervision, operational
flexibility among moderating effect.
This study investigated the employee of Taiwan’s small and medium enterprises as
the object of study. Total 152 valid questionnaires of 200 questionnaires were collected
and the recovery is 76%. This study divided by two parts and distrubuted to testers one
to two weeks apart to avoid the causes of the common method variance （CMV） from
a single source. All data proceed including statistical analysis, including factor,
correlation, and hierarchical regression analysis.
The conclusion can be summarized as follows. First, it exists significantly positive
relationships among work and family balance and happiness. However, even it shows
positive related with the three factors of family-friendly culture: temporal flexibility,
supportive supervision and operational flexibility but it also shows some interferences
when made charts. It against theories to find out the lower three factors will enhance the
relationship among work and family balance and happiness. It might be the following
reasons: （1） wrong method to collect data back （2） translation wrong （3） testers
might not understand some subjects’ meaning （4） questionnaires are not designed
good enough to suit different company

論文審定書 ................................................................................................................i
致 謝 .......................................................................................................................ii
摘 要 ......................................................................................................................iii
Abstract ..................................................................................................................... iv
圖 目 錄.................................................................................................................vii
表 目 錄................................................................................................................viii
第一章 緒論 ............................................................................................................ 1
第一節 研究背景與動機 ................................................................................ 1
第二節 研究目的 ............................................................................................ 3
第二章 文獻探討 .................................................................................................... 4
第一節 工作與家庭平衡 ................................................................................ 4
一、工作與家庭生活平衡之意涵 .......................................................... 4
二、工作與家庭平衡之衡量方式 .......................................................... 8
第二節 幸福感 .............................................................................................. 10
一、幸福之意涵 .................................................................................... 11
二、幸福感之衡量方式 ........................................................................ 14
三、幸福感之相關研究 ........................................................................ 15
第三節 家庭友善文化 .................................................................................. 17
一、家庭友善工作文化 ........................................................................ 17
二、家庭友善工作文化重要性 ............................................................ 18
第三章 研究方法 .................................................................................................. 23
第一節 研究架構 .......................................................................................... 23
第二節 研究樣本與施測程序 ...................................................................... 24
第三節 資料分析方法 .................................................................................. 38
第四章 研究結果 .................................................................................................. 40
彈性工時之干擾效果驗證 ............................................................................ 44
主管支持之干擾效果驗證 ............................................................................ 45
工作流程靈活之干擾效果驗證 .................................................................... 46
第五章 結論與建議 .............................................................................................. 50
第一節 研究結論 .......................................................................................... 50
第二節 研究限制與後續研究建議 .............................................................. 52
參考文獻 ................................................................................................ 54
附 錄 ...................................................................................................... 64

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