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博碩士論文 etd-0527107-152504 詳細資訊
Title page for etd-0527107-152504
論文名稱
Title
企業資源規劃系統適配性分析方法論與決策支援系統
A Methodology and DSS for ERP Misfit Analysis
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
82
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-05-25
繳交日期
Date of Submission
2007-05-27
關鍵字
Keywords
企業資源規劃系統、認知適配理論、任務科技適配理論、可用性評估、適配性分析
ERP, misfit analysis, usability evaluation, cognitive fit theory, task-technology fit
統計
Statistics
本論文已被瀏覽 5916 次,被下載 35
The thesis/dissertation has been browsed 5916 times, has been downloaded 35 times.
中文摘要
商業套裝企業資源規劃(ERP)系統已經被許多大企業採用來支援企業內部與外部的商業流程,中型企業也逐漸採用企業資源規劃系統。然而,相關研究卻指出大約3/4的企業資源規劃系統專案並不成功,其普遍發生的問題是企業資源規劃系統功\能與企業需求的適配性問題。
本研究在任務科技適配度與認知適配理論的基礎上提出企業資源規劃系統的適配性分析方法論,在系統導入前衡量企業資源規劃系統的功能與企業需求的適配性,亦即企業資源規劃系統所提供的系統功\能是否滿足企業需求。本研究已經開發一套內建該方法論的系統雛型,並在該系統上進行可用性評估實驗,藉以驗證該方法論的可行性。透過這套方法,企業可以比較容易而且系統化的找出企業資源規劃系統不適配的部分,以及不適配的程度來降低系統導入的風險。本研究的貢獻在於企業資源規劃系統導入前,對適配性分析提出一套實際可行的方案。
Abstract
Commercial off-the-shelf enterprise resource planning (ERP) systems have been adopted by large companies to support their inter- and intra-business processes. Midsize market firms are now investing in ERP systems too. However, research has indicated that about three quarters of attempted ERP projects turned out to be unsuccessful. A common problem encountered in adopting ERP software has been the issue of fit or alignment.
This paper presents an ERP misfit analysis methodology, grounded on the task-technology fit theory and cognitive fit theory, for measuring misfits between ERP candidates and enterprise’s requirements in ex-ante implementation. A decision support system prototype embedded the approach has been developed. A usability evaluation is performed on the prototype to demonstrate the approach. With this approach, organizations can more easily and systematically determine where the misfits are and the degree of misfits, thereby reducing the risks in implementing ERP systems. Our research contributes to the practical solution of the problem of misfit analysis.
目次 Table of Contents
Chapter 1. Introduction 1
1.1. Research Background and Motivation 1
1.2. Research Objectives 2
1.3. Research Methodology 3
1.4. Organization of the Dissertation 4
Chapter 2. Literature Review 5
2.1. Financial perspective 5
2.2. Interpretive perspective 6
2.3. Functional Perspective 7
2.3.1. Goal-based Matching Approach 8
2.3.2. Functional, Data and Output Misfits 11
2.3.3. Accelerated SAP 12
Chapter 3. Theoretical Background 16
3.1. ERP misfit analysis from the cognitive fit perspective 18
Chapter 4. ERP Misfit Analysis Model 23
4.1. Task of ERP misfit analysis 24
4.2. Requirement modeling 27
4.2.1. Goal-based use case 28
4.2.2. Activity diagram 29
4.2.3. Drawing and data glossary 30
4.3. Misfit analysis methodology 32
4.3.1. Goal Misfit Analysis 33
4.3.2. Functional Misfit Analysis 34
4.3.3. Data/Output Misfit Analysis 38
4.4. ERPAnalyser: A prototype implementation 42
Chapter 5. Usability Evaluation 44
5.1. Measurements development 45
5.2. Experiment design 46
Chapter 6. Results and Discussion 50
6.1. Effectiveness 50
6.2. Efficiency 56
6.3. Satisfaction 57
Chapter 7. Conclusion 59
References 62
Appendix A. Functional Misfit Evaluation Function 68
Appendix B. Participant profile 68
Appendix C. Questionnaire 69
Appendix D. Data/output misfit analysis results 70
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