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博碩士論文 etd-0604116-131315 詳細資訊
Title page for etd-0604116-131315
論文名稱
Title
台灣鋼鐵產業知識管理與建廠績效關係之研究
A Research on the Relationship between Knowledge Management and Construction Performance of Iron and Steel Industry in Taiwan
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
91
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2016-06-03
繳交日期
Date of Submission
2016-07-04
關鍵字
Keywords
中鋼公司、鋼鐵產業、試車團隊、知識管理、深度訪談
In-depth Interview, commissioning members, China Steel Corporation (CSC), Iron and Steel Industry, Knowledge Management
統計
Statistics
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中文摘要
摘 要
鋼鐵為當今世上最廣泛應用的基礎材料,從國家的基礎建設到尖端的國防工業,以及日常生活上都離不開鋼鐵,因此鋼鐵產業素有「工業之母」與「產業火車頭」之稱。鋼鐵產業在臺灣的工業亦是扮演很重要角色,然因企業投資興建生產鋼鐵材料的新產線,除了技術密集外,投資的金額也很龐大,所以如何提升鋼廠的建廠績效早日投入生產是很重要的課題,而此建廠績效又與鋼鐵產業知識管理密不可分。因此,本研究主要目的在於研究臺灣鋼鐵產業,當投資建造新產線時,為了達到提升建廠績效,鋼廠本身該利用那些人力資源的人才來組成試車團隊,及探討團隊成員又須具備知識管理的核心能力之間的關聯性。
本研究係以鋼廠內組成試車團隊成員的核心能力、品管鑑別能力、研發能力、顧問經驗與技術支援、成員的培訓等構面而導引出的研究模式。且以臺灣鋼鐵產業中,生產規模最大的中鋼公司作為本次的研究對象,並特別挑選五位曾經多次被指派擔任試車團隊的帶隊者,或曾經參與過多條新產線的試車成員作為訪談對象,並採用半結構式深度訪談(semi-structured in-depth interview)來進行資料分析,因為他們都擁有豐富的新產線試車經驗,從訪談中可以萃取到影響建廠績效的最重要因素,並導出知識管理跟建廠績效密切之關係。
就鋼廠在投資建造新產線時,建議能夠有計畫去規畫人力資源組成的試車團隊,而團隊成員也能夠善用鋼廠內核心能力、技術能力、研發能力、師徒制的培育及經驗傳承等相關知識管理。因此,鋼廠做了這些將有助於提升建廠績效,而且可以有效縮短試車時程、減少試車材料的損耗、提升產品合格率,讓建造的新產線及早進入商業營運模式。
Abstract
Abstract
Iron and steel are the most widely used materials in the world today, from the country’s infrastructure to the advanced national defense industry, as well as everyday life are inseparable from it. Iron and steel industry is also known as “the mother of industry” and “the bellwether of industry”. Iron and steel industry plays an important role in Taiwan’s industry. The construction of new production line of steel materials is not only technology intensive but also capital intensive, so how to improve the construction performance of new production line to start producing earlier as soon as possible is a very important issue. Besides construction performance of new production line is strongly connected to knowledge management of iron and steel industry. Therefore, the present thesis aims to study what human resources is required to build a commissioning team and discuss the correlation of knowledge management of team members in order to improve construction performance while investing in construction of new production line.
The research model of the present thesis is guided by commissioning member’s core ability, quality control ability, research and development capability, consulting experience, technical support and member training. The study object of the present thesis is the China Steel Corporation (CSC), the largest steel company in Taiwan. And five experienced commissioning members who had led or participated in many new production line constructions are selected as interview subjects. The semi-structured in-depth interviews is applied to analyze data, and with their solid commissioning experiences the most important factor which affects the construction performance will be extracted through interviews, furthermore, find out the relationship between knowledge management and construction performance.
When investing in construction of new production line, it is recommended to have thorough plans to compose commissioning team, and team members can take advantage of in-house core ability, technical ability, research and development capability, mentoring system and experience heritage. Thus, steel plant can improve the construction performance, shorten the commissioning duration, reduce the loss of test materials, enhance the rate of qualified products, so that the new production line enters commercial operation mode as soon as possible.
目次 Table of Contents
目錄
論文審定書
公開授權書
誌謝……………………………………………………………………………i
摘要………………………………………… ………… ……………………ii
Abstract ………..…………………………………………… …………..…iii
目錄…………………………………………………… … …………………iv
表次…………………………………………………… … …………………v
圖次……………………………………………………… …………………vi
第一章 緒論…………………………………… …………………………01
第一節 研究背景與動機……………………………………………………01
第二節 研究目的……………………………………………………………05
第三節 研究流程……………………………………………………………07
第二章 文獻探討……………………………………………………………09
第一節 介紹台灣鋼鐵產業現況……………………………………………09
第二節 知識管理與人才培育………………………………………………15
第三節 知識管理與建廠績效………………………………………………18
第四節 個案公司的基本資料………………………………………………18
第三章 研究方法……………………………………………………………24
第一節 研究架構……………………………………………………………24
第二節 研究模式……………………………………………………………26
第三節 研究對象……………………………………………………………30
第四節 資料蒐集與分析方法………………………………………………32
第五節 訪談大綱……………………………………………………………34
第四章 分析結果與討論……………………………………………………37
第一節 訪談對象的基本資料………………………………………………37
第二節 人才及知識管理與建廠績效之間的相關性………………………38
第三節 歸納成功的關鍵因素………………………………………………48
第五章 結論與建議…………………………………………………………51
第一節 結論…………………………………………………………………51
第二節 建議…………………………………………………………………52
第三節 研究限制……………………………………………………………55
參考文獻………………………………………………… …………………56
附錄 訪談逐字稿……………………………………………………………58
參考文獻 References
參考文獻
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三、網站
SteelWorld全球鋼訊網,2016,http://www.steelworld.com.tw/。
中鋼公司,2016,http://www.csc.com.tw/。
中鋼案例_知識管理白皮書,2016,http://www.csc.com.tw/。
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