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博碩士論文 etd-0607114-140251 詳細資訊
Title page for etd-0607114-140251
論文名稱
Title
探討台灣醫療產業專業人才外派到中國前 跨文化訓練的需求- 以某家醫學中心為例
A research on the cross-cultural training needs of Taiwanese medical professionals before dispatched to China - A case study of a Taiwan medical center
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
137
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2014-06-19
繳交日期
Date of Submission
2014-07-15
關鍵字
Keywords
台灣醫界專業人才、跨文化、外派至中國、跨文化訓練需求、跨文化訓練
cross-culture, Taiwanese medical professionals, dispatched to China, cross-cultural training needs, cross-cultural training
統計
Statistics
本論文已被瀏覽 5739 次,被下載 460
The thesis/dissertation has been browsed 5739 times, has been downloaded 460 times.
中文摘要
隨著兩岸的交流日趨頻繁,醫療產業也已跨足至對岸,無論以過去或現在的角度來看兩岸,台灣的醫療環境確實優於中國。兩岸看似同文同種,雖然說著相同的語言,但仍屬於兩種不同的文化背景,這樣的異地生活需要面臨相當多的跨文化適應。跨文化訓練長久以來已被視為增進駐外人員有效進行跨文化互動的利器,事實上,許多文獻也都證實了跨文化訓練對海外派遣的重要性,但是文獻上多為針對一般企業,以外派工作者做為研究對象。本研究希望探討台灣醫療產業專業人才外派大陸前跨文化訓練之需求,萃取出更貼近實際工作者的需求以做為參考。經過個案分析以及探討後,本研究發現,個案醫院針對外派醫療產業專業人才並無提供勤前訓練或相關資訊,派駐前,他們僅能自行於院方官網瀏覽院區周遭環境介紹或是科室介紹,兩岸雖然語言相通,但是畢竟生活背景及政治環境有很大的差異,因此所有受訪者,無論其本身是否有外派經驗,均認為院方若能有系統性的提供駐外前之跨文化訓練課程,能夠縮短跨文化的適應期,他們的駐外前之跨文化訓練需求整理如下:文化適應部分:眷屬的跨文化訓練、文化察覺能力訓練;工作適應部分:實地經驗、派駐當地的導師支援、教育訓練知識與技巧訓練、蒐集相關資訊之知識與技巧訓練及相關的專業知識與技能訓練。醫療產業若期望能建立成功的跨文化訓練系統,實有賴觀念上之突破與資源的整合,惟有在結合學術界與專業訓練機構資源下,方能在整合的經驗及資源下共同開發合適的訓練計畫與方案,以有效執行深入的跨文化訓練。
Abstract
With the frequent cross-strait exchanges, the medical industry has also branched out to China, whether in the past or present, medical environment in Taiwan is indeed better than in China. Although the two sides seemingly are the same culture, Chinese and Taiwanese both speak the same language, however, they still belong to two differently cultural backgrounds. Consequently, such as living in different and unfamiliar places, Taiwanese have to face quite a bit of cross-cultural adaptation while dispatched to China. Cross-cultural training had long been regarded as cross-cultural interaction tool overseas managers effectively promoted, in fact, many studies had also confirmed that the importance of cross-cultural training before dispatched. Most studies had tended to focus on general corporate expatriates as the research objects, in this context, this study sought to address the objective, to investigate the cross-cultural training needs of Taiwanese medical professionals before dispatched to China, in order to extract the closer and actual needs of expatriates as a reference. After analysis of the case, the study found that the case hospital did not provide cross-cultural training or information for expatriates before dispatched, they could only browse the official website of the hospital to understand surroundings or department introduction at Ximen branch. Although both sides of the same language, there are big differences due to the background and political environment, all interviewees believe in, regardless of whether with dispatched experiences or not, if the hospital could provide expatriates the cross-cultural training needs before dispatched, the cross culture adaptation period would be shortened. The cross-cultural training needs of Taiwanese medical professionals before dispatched are, first, Cultural Adaptation, cross-cultural training of expatriate families and training of ability of culture perceived; Second, Job Adaptation, field experience, tutor support in host country, enhancing training knowledge and training skills, training of knowledge and skills to collect relevant information and training of relevant professional knowledge and skills. A successful cross-cultural training system medical industry expects to build up has to depend on breakthrough of concepts and the integration of resources. Academia and professional training institutions should develop appropriate training plans and programs jointly for the effective implementation of in-depth cross-cultural training through the integration of experiences and resources.
目次 Table of Contents
學位論文審定書 i
ACKNOWLEDGEMENTS ii
摘 要 iii
ABSTRACT iv
LIST OF CONTENTS v
LIST OF FIGURES vii
LIST OF TABLES vii
CHAPTER 1 INTRODUCTION 1
1.1 Research Background 1
1.2 Research Objectives 3
1.3 Research Procedure 4
CHAPTER 2 LITERATURE REVIEW 7
2.1 Taiwan Medical Industry 7
2.2 The Definition of Culture 8
2.3 Organizational Culture 9
2.4 Organizational Culture of Hospital 12
2.5 Cross-Culture 23
2.6 Cross-Cultural Training 33
CHAPTER 3 RESEARCH DESIGN AND METHODOLOGY 39
3.1 Research Model 39
3.2 Research Variables Defined 41
3.3 Methodology 44
3.4 Case Study 45
CHAPTER 4 RESULTS AND DISCUSSION 51
4.1 Analysis of Cross-Cultural Training Needs 51
4.2 Personality and Cross-Cultural Training Needs 61
4.3 Overseas Experiences and Cross-Cultural Training Needs 62
4.4 Career Development Plans and Cross-Cultural Training Needs 63
4.5 Adequate Preparation Time and Cross-Cultural Training Needs 64
4.6 Field Experiences and Cross-Cultural Training Needs 66
4.7 Tutor Support in Host Country andCross-Cultural Training Needs 67
4.8 Cross-Cultural Training Needs of Expatriate Families 69
4.9 Ability of culture perceived and Cross-Cultural Training Needs 70
4.10 Enhancing Training Knowledge, Training Skills and Cross-Cultural Training Needs 71
4.11 Knowledge and Skills to Collect Relevant Information and Cross-Cultural Training Needs 73
4.12 Relevant Professional Knowledge and Skills and Cross-Cultural Training Needs 74
CHAPTER 5 CONCLUSION AND 76
RECOMMENDATIONS 76
5.1 Major Findings 76
5.2 Modification of Research Framework 88
5.3 Research Limitations 90
5.4 Suggestions for Future Research 92
REFERENCE 94
APPENDIX 101
Interview Outline 101
Interview Draft 102
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