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博碩士論文 etd-0623108-211716 詳細資訊
Title page for etd-0623108-211716
論文名稱
Title
人力資源管理實務對工作滿意與留任意願的影響 -以旅館業為例
The Influence of Human Resource Management Practices on Job Satisfaction and Retention-The Case of Hotel Industry
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
66
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2008-05-31
繳交日期
Date of Submission
2008-06-23
關鍵字
Keywords
人力資源管理實務、留任意願、工作滿意
Retention, Human Resource Management Practices, Job Satisfaction
統計
Statistics
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中文摘要
近年來,經濟的整體環境瞬息萬變,企業如何有效利用人力資源管理來留才,有效降低離職率及減少重複花費人事訓練成本,是許多企業非常有興趣的議題。人力資源管理部門的角色已被企業視為事業體的策略夥伴,期能將有限的資源投注於最適當的人力資源管理實務,確實提高員工的工作滿意,進而讓員工留任來提升組織績效。本研究主要目的在於探討人力資源管理實務對工作滿意與留任意願的影響,以及探討工作滿意是否在人力資源管理活動與留任意願之間有中介效果,研究結論如下:
1.人力資源管理實務執行效果愈佳,員工工作滿意愈高。
2.員工工作滿意愈高,員工留任意願愈高
3.人力資源管理實務執行效果愈佳,員工留任意願愈高。
3.工作滿意是人力資源管理實務與員工留任意願之中介變項。
Abstract
In recent years, the business world is a fast moving and rapidly changing economical environment. From the practices of Human Resource management, it is an issue that many business organizations have lots of interests in how to maintain their competitive workforces, effectively reduce turnover, and to minimize the training cost.
As we all are aware that Human Resource Management department is recognized as one of business partners in the organization. We deploy the limited resources provided to the critical activity of Human Resource Management, to elevate job satisfaction and to remain the employees in company.
The research is focus on exploring the effects of Human Resource Management practices on job satisfaction and retention. And also discuss the mediating effects of job satisfaction between the Human Resource Management practices and retention.
The results indicated that
(1) The Human Resource Management practices will improve job satisfaction.
(2) Job satisfaction will advance the intention to retain of the employees.
(3) The implementation results of the Human Resource Management practices will advance the intention to retain of the employees.
(4) Job satisfaction does have mediating impact on some Human Resource Management practices and the intention to retain of the employees.
目次 Table of Contents
目錄 ......................................................................i
圖表目錄 .............................................................ii
第一章 緒論.........................................................1
第一節 研究背景與動機.....................................1
第二節 研究目的.................................................3
第三節 研究流程.................................................4
第二章 文獻探討.................................................5
第一節 人力資源管理實務.................................5
第二節 工作滿意.................................................8
第三節 留任意願...............................................12
第三章 研究方法...............................................16
第一節 研究對象...............................................16
第二節 研究架構...............................................17
第三節 訪談設計與問卷統計...........................18
第四節 訪談過程與問卷填答情形...................21
第四章 訪談資料彙整.......................................22
第一節 訪談大綱整理.......................................23
第二節 訪談內容:人力資源管理實務...........24
第三節 訪談內容:工作滿意...........................29
第四節 訪談內容:留任意願...........................31
第五章 研究結果與分析...................................34
第一節 問卷敘述性統計...................................34
第二節 問卷信效度與變項分析.......................37
第三節 相關性分析...........................................40
第四節 迴歸分析...............................................42
第六章 結論與建議...........................................47
第一節 研究結論...............................................47
第二節 研究建議...............................................51
參考文獻 ...........................................................53
附錄 研究問卷...................................................58
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