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博碩士論文 etd-0626107-130336 詳細資訊
Title page for etd-0626107-130336
論文名稱
Title
知覺組織支持、組織承諾與組織公民行為關係之探討-以高科技產業工程師為例
A study of perceived organizational support, organizational commitment and organizational citizenship behavior-Engineers in high-tech industry as example
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
75
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-06-10
繳交日期
Date of Submission
2007-06-26
關鍵字
Keywords
組織公民行為、組織承諾、知覺組織支持、高科技產業
organizational citizenship behavior, perceived organizational support, high technology industry, organizational commitment
統計
Statistics
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The thesis/dissertation has been browsed 5919 times, has been downloaded 2301 times.
中文摘要
企業在面臨外部競爭激烈及內部資源有限的情況下,希望員工對組織持有高度的忠誠,並且多表現利於公司的角色外行為。然而,面對現今的知識社會,知識工作者逐漸取代傳統勞工,這些知識工作者藉由本身的知識優勢,不再需要從一而終的為公司鞠躬盡瘁,這提醒企業必須從員工的角度出發,了解員工對組織所抱持的整體信念,以及員工是否感受到組織對他們的支持與關懷。知覺組織支持所強調的是員工認定組織忠誠對待員工的信念,透過社會交換的作用,員工會根據其所知覺到的組織支持程度,以及組織各種行為背後意義的解讀,展現利於公司及同事的公民行為。
本研究針對高科技產業的工程師進行調查,希望了解員工所知覺到的組織支持,是否會提升員工對組織的承諾;組織承諾的提升,是否會增加組織公民行為;以及在知覺組織支持與組織公民行為關係之中,組織承諾扮演何種角色。
根據問卷調查的結果,本研究所得到的結論如下:(1)當員工知覺到的組織支持越高時,對組織持有的承諾也越高。(2)當員工的組織承諾越高時,對組織所展現的組織公民行為也越高。(3)當員工知覺到組織支持時,會透過組織承諾的提升,而展現組織公民行為。
Abstract
As we progress towards the era of knowledge economy, organizations become more dependent on the knowledge-based resources possessed by their employees. In the past, organizations are only concerned with employees’ commitment to the company and hoping they perform citizenship behaviors in favor of the company. Nowadays, it is more important to know that employees also develop an overall belief concerning the extent to which organizations values and cares about them, which is called perceived organizational support. Mutual trust and commitment is needed to fulfill the expectations from the organizations and employees.
The purpose of this study is to examine whether employees’ perceptions of organizational support positively affect their commitment to the organization ; whether organizational commitment positively affect the extent to which employees perform citizenship behaviors ; whether commitment mediates the relationship between perceived organizational support and organizational citizenship behavior.
After a survey directed at engineers in high-tech industries, results are as the following: (1) perceived organizational support increases employees’ commitment to the organization ; (2) organizational commitment increases employees’ citizenship behaviors ; (3) organizational commitment mediates the relationship between perceived organizational support and organizational citizenship behavior.
目次 Table of Contents
Contents
Chapter One: Introduction................. 1
1.1 Research Background................ 1
1.2 Research Questions................... 2

Chapter Two: Literature Review...... 3
2.1 Perceived Organizational Support................. 4
2.2 Organizational Commitment..... 8
2.3 Organizational Citizenship Behavior............. 18
2.4 Relationship between perceived organizational support, organizational commitment and organizational citizenship behavior. 27

Chapter Three: Methodology............ 32
3.1 Study Framework.... 32
3.2 Hypothesis............... 32
3.3 Operational definitions and measures......... 33
3.4 Samples and data analysis....... 40

Chapter Four: Study Results............ 45
4.1 Descriptive statistics................... 45
4.2 One-way ANOVA analysis.......... 46
4.3 Correlation Analysis.................... 48
4.4 Regression analysis................... 50
4.5 Regression analysis of organizational commitment mediating the POS-OCB relationship.................... 53

Chapter Five: Conclusion and Suggestion......... 56
5.1 Conclusion.............. 56
5.2 Suggestion.............. 58
5.3 Limitation................. 60

References..................... 62

Appendix.... 67
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