博碩士論文 etd-0627116-004537 詳細資訊


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姓名 徐文忠(Wen-chung Hsu) 電子郵件信箱 s0707.chung@msa.hinet.net
畢業系所 人力資源管理研究所(Institute of Human Resource Management)
畢業學位 博士(Ph.D.) 畢業時期 104學年第2學期
論文名稱(中) 主管與部屬間對偶信任一致性與不一致性對部屬效能的影響
論文名稱(英) The Effects of Asymmetric and Symmetric dyadic Trust between Leader and Subordinate on Subordinate’s Effectiveness
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    摘要(中) 本研究的主要目的在探討主管與部屬間信任一致性與不一致性時,對部屬效能的影響。在組織工作場域中,人際信任常會引發一些正面的工作結果。個體信任是對偶信任的基石,對偶信任卻是融合了二個個體間相互信任狀態的所交織而成的新興產物。過去研究大多從信任單一方觀點進行信任研究,這種單方觀點的方式在對偶的雙方,信任程度都等同或類似時,並不會有太大的問題,因為單方的信任其實就可以是另一方信任的替代品,但從個體層次逐漸增加但是到對偶層次時,對偶間信任並不必然都會趨向一致。因此,如果沒有從信任雙向的觀點出發,對於信任模式的預測能力將會有所受限。本研究從人際互動觀點出發,視信任為雙向的行為狀態。透過多項式迴歸方法的分析,讓主管與部屬間對偶信任結合效果與部屬效能的關係,從對偶信任一致性程度高低或不一致程度以及不一致的方向性對部屬效能的影響進行更多元地檢視。
    研究結果顯示,主管與部屬間信任一致時,對部屬效能的影響會高於主管與部屬間信任不一致時;當主管與部屬間信任一致時,一致性高信任對部屬效能的影響會高於一致性低信任;當主管與部屬間信任不一致時,部屬對主管信任較高時,對部屬效能的影響會大於主管對部屬信任。本研究針對上述結果進行討論並提出研究限制與未來研究方向。
    摘要(英) The purpose of this dissertation is to explore the influence of symmetric and asymmetric dyad trust between leader and subordinate on subordinate’s effectiveness, which includes cooperative behavior, cooperative satisfaction and team commitment. In organization, trust pertains to many positive outcomes. While the individual trust is the foundation of dyad trust, the dyad trust is an emergent property of the dyad representing the pattern of trust between two parties. In the past, the majority of research on trust has focused on the trust one party has in the other. Such one-sided examinations of trust would not be a problem when trust between two parties are mutual, because they are the same things to a certain degree. When trust lies in the level of dyad, the two parties do not always converge into mutuality. Lacking the bidirectional perspective, we will lose the chance to have an insight into the true nature of trust and the predictive power of trust will be discounted. This study bases on interpersonal interaction to view the dyad trust as bidirectional psychological state.
    By using polynomial regression and subsequent response surface analysis, I examine the following: How does agreement between the trust of supervisor and subordinate relate to subordinate effectiveness? How does the degree of discrepancy between the trust of supervisor and subordinate relate to subordinate effectiveness? How does the direction of the discrepancy between t the trust of supervisor and subordinate relate to subordinate effectiveness?
    Results showed that symmetric trust between supervisor and subordinate is positively related to subordinate’s effectiveness. Subordinate effectiveness will be greater when supervisor–subordinate trust symmetrically occurs at higher levels rather than at lower levels. Subordinate effectiveness will be greater when subordinate’s trust is higher than supervisor’s trust than that when supervisor’s trust is higher than subordinate’s trust. These results were discussed and the limitations and suggestions for future research were proposed.
    關鍵字(中)
  • 不對稱信任
  • 相互信任
  • 對偶信任
  • 互動信任
  • 團隊承諾
  • 合作行為
  • 合作滿意度
  • 關鍵字(英)
  • team commitment
  • asymmetric trust
  • mutual trust
  • reciprocal trust
  • cooperative behavior
  • cooperative satisfaction
  • dyad trust
  • 論文目次 審定書i
    中文摘要 ii
    Abstract iii
    目錄 v
    圖次 vii
    表次 viii
    楔子 1
    第一章 緒論 2
    第一節 研究背景 2
    第二節 研究動機 4
    第三節 研究目的 6
    第二章 文獻探討 7
    第一節 信任 7
    第二節 主管與部屬的信任型態 20
    第三節 主管與部屬間信任對部屬績效的影響 31
    第三章 研究方法 36
    第一節 研究參與者 36
    第二節 研究工具 40
    第三節 研究程序 42
    第四節 資料分析 44
    第四章 結果分析 55
    第一節 測量模式之比較 55
    第二節 變項間的相關程度 58
    第三節 合作行為 60
    第四節 合作滿意度 64
    第五節 團隊承諾 68
    第五章 討論與建議 72
    第一節 研究結果與討論 72
    第二節 研究限制與未來研究方向 75
    第三節 管理的實務意涵 77
    參考文獻 78
    附錄1 多項式迴歸與反應曲面分析說明 89
    附錄2 問卷 98
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    口試委員
  • 鄭伯壎 - 召集委員
  • 周麗芳 - 委員
  • 張國義 - 委員
  • 彭台光 - 委員
  • 林鉦棽 - 委員
  • 任金剛 - 指導教授
  • 口試日期 2016-07-18 繳交日期 2016-07-27

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