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博碩士論文 etd-0628107-113347 詳細資訊
Title page for etd-0628107-113347
論文名稱
Title
有效建立知識管理文化之研究—以中鋼公司為例
the study of how to establish the culture of knowledge management in China Steel Corportion
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
85
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-06-10
繳交日期
Date of Submission
2007-06-28
關鍵字
Keywords
組織變革、知識管理績效指標、知識管理文化、關鍵成功因素
organization change, key successful factor, KM performance index, knowledge management culture
統計
Statistics
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The thesis/dissertation has been browsed 5772 times, has been downloaded 22 times.
中文摘要
在知識經濟時代,每一個企業無不期望維持及發展其獨特的核心競爭力,強調發展成為以知識為基礎的知識型組織;並透過企業文化及激勵制度的規劃,鼓勵企業員工願意與他人分享其個人經驗與知識,讓個人知識能迅速擴散成為團隊知識,進而累積成為組織知識,加快學習創新及問題解決反應的速度,以因應外在環境的快速變化及維持競爭優勢。透過知識管理有效率的累積及創造智慧資本,以使企業保持永續價值,成功將是屬於能不斷地創新、並快速學習吸收與運用新知以創造價值的企業,因此公司應該將知識視為一項重要的資產並妥善的進行管理。
知識的蒐集、累積、運用或創新,人都將是最重要的關鍵。知識管理首要面對的是「人」及「文化變革」的問題,建立知識管理文化即在使組織內的每個人不但具備知識管理觀念與能力,更要在組織內形成共同的知識管理行為習慣,以永續的進行組織內知識的學習分享創新與蓄積。本研究便是針對中鋼公司如何有效建立知識管理文化之探討,希望能達到下列之目的:
1.透過文獻找出推動知識管理成功應掌握的關鍵因素
2.訂定符合企業需求可追蹤評估之知識管理績效指標
3.搜集企業進行組織變革之有效作法
4.確定有效建立知識管理文化之架構模式
5.研究的成果可供國內企業在建立知識管理文化時參考。
本研究從文獻中去探討知識管理成功的關鍵因素及知識管理績效指標,並依據所建立知識管理文化架構模式在中鋼公司的實際運用情形,彙集整理如何透過組織變革的作法,以掌握實現知識管理成功關鍵因素及落實執行知識管理績效指標評量,達成知識管理文化之塑造。
Abstract
In the era of knowledge-based economy, every enterprise invariably expects to maintain and develop its core competence and emphasize that the enterprise should become a knowledge organization based on knowledgement. Meanwhile, through the enterprise culture and the working out of inspiration system, the employees will be willing to share their experiences and knowledge with others. From this respect the personal knowledge will become team knowledge which will speed up the response of learning of innovation and solution of problems to cope with the rapid change of environment and to preserve the advantage of competitiveness.

By means of knowledge management (KM) an enterprise can create and pile up efficiently the intelligence accumulation, which maintain the enterprise’s value forever. Success belongs to the enterprise that is constantly innovating, promptly learning and creating the value with new knowledge. This is why an enterprise should regard KM as an important asset and direct it properly.

No matter the collection, accumulation, use and innovation of knowledge, human is always the key factor to influence the effect. The first priority of KM is to face the problems of “human” and “culture change” To establish the culture of KM is that every member of the organization has to qualify oneself for concept and ability of KM. At the meantime the common behavior of performing KM should be shaped up as a habit to maintain constantly the learning, sharing, innovating and accumulating of knowledge.

This study is aimed at the exploration of how to establish the culture of KM in CSC and hope to implement the following goals:
1. To find out and control the key factors of urging KM successfully through research papers,
2. To establish KM performance index which can be traced and evaluated and corresponded with enterprise demand,
3. To collect efficient means which can perform the organization reformation,
4. To confirm the establishment of the fundamental structure of KM,
5. To support other domestic enterprises with the achievements of KM culture made by our research.

From the research papers this study explores the successful key factors and the performance indexes of KM. Via the practical application of the fundamental structure of KM in CSC, we reach the construction of KM culture through gathering the methods of organization reformation, the control of accomplishing of key factors and the carry out of estimation of KM performance.
目次 Table of Contents
論文摘要 ................................................................................................................... ii
中文摘要 ....................................................................................................................iii
Abstract ....................................................................................................................iv
誌謝詞 ....................................................................................................................... vi
目 錄 ....................................................................................................................... vii
表目錄 … ix
圖目錄 ....x
第一章 緒論 ........................................................................................................... 1
第一節 研究背景與動機 ............................................................................... 1
第二節 研究目的 ........................................................................................... 3
第三節 研究流程 ........................................................................................... 4
第二章 文獻探討 ................................................................................................... 5
第一節 知識管理架構與活動 ....................................................................... 5
第二節 知識管理成功關鍵因素 ................................................................... 11
第三節 知識管理績效指標 ........................................................................... 16
第四節 組織變革作法 ................................................................................... 24
第五節 知識管理文化 ................................................................................... 26
第三章 研究方法 ................................................................................................... 33
第一節 個案研究法 ....................................................................................... 33
第二節 研究架構  ....................................................................................... 34
第三節 研究對象 (個案公司) ..................................................................... 36
第四章 個案分析與討論 ....................................................................................... 44
第一節 個案公司推動知識管理背景 ........................................................... 44
第二節 個案公司推動知識管理作法 ............................................................45
第三節 個案公司推動知識管理成果 ........................................................... 50
第四節 綜合分析結果驗證 ........................................................................... 57
第五章 結論與建議. .............................................................................................. 63
第一節 結論 ....................................................................................................63
第二節 管理實務意涵 ................................................................................... 66
第三節 研究建議 ............................................................................................67
參考文獻 ................................................................................................................... 68
ㄧ、中文部份 ........................................................................................................... 68
二、英文部分 ........................................................................................................... 71
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