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姓名 吳昱玟(Yu Wen Wu) 電子郵件信箱 E-mail 資料不公開
畢業系所 人力資源管理研究所(Institute of Human Resource Management)
畢業學位 碩士(Master) 畢業時期 104學年第2學期
論文名稱(中) 轉換型領導對員工建言行為影響之研究:工作敬業度之中介效果
論文名稱(英) The Influence of Transformational Leadership on Employee Voice Behavior: The Mediating Effect of Work Engagement
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    紙本論文:5 年後公開 (2021-08-18 公開)

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    摘要(中) 轉換型領導是以充滿活力的願景和具有挑戰性的目標來激勵部屬的一種領導方式,讓部屬出現超越自我利益的意願與內在動機,進而投入額外努力追求成果。建言行為是員工為了改善組織現況,在工作職責要求之外自願表達意見。若轉換型領導能夠激發員工工作熱忱,專注投入工作角色,為組織奉獻心力,則將引導員工將組織利益置於個人私利之上,願意主動展現建言行為。
    本研究的目的是探討轉換型的領導風格,能提高員工從事角色外的建言行為,且是透過員工工作敬業度的中介機轉而達成。本研究採用問卷調查法,並分為主管問卷及員工問卷蒐集不同變數資料,回收有效樣本中主管問卷100份及員工問卷270份。經由相關性分析及層級迴歸分析進行研究假設驗證,結果發現:
    (一) 轉換型領導對員工的工作敬業度及建言行為皆有正向影響,但轉換型領導中「才智啟發」構面與建言行為未呈現顯著相關性。
    (二) 工作敬業度與建言行為之間呈現正向關係。
    (三) 員工的工作敬業度在轉換型領導與建言行為間呈現完全中介效果。
    摘要(英) The transformational leadership means a leader will offer a vigorous vision and challenged goal to his/her subordinators to encourage them to make their extra effort and pursue the result for the organization. The voice behavior is the behaviors that employees voluntarily offer ideas or suggestions to their organization for improvement. If transformational leadership could inspire employees to demonstrate their work engagement to follow theirs job role and devote for the organization, it might make employees to perform voice behavior more actively.
    The purpose of this study is to study transformational leadership will increase the voice behavior of employees via a mediating effect upon employees’work engagement. Two versions of questionnaire have been to obtain data from 270 subordinate employees and 100 supervisors, using correlation and regression analysis to test hypotheses. The survey findings indicate that:
    1. Transformational leadership has both positive impacts on work engagement and voice behavior of employees. Except "Intellectual stimulation", the other four dimensions of transformational leadership all have significant correlation with voice behavior.
    2. There is a positive relationship between work engagement and voice behavior.
    3. Work engagement has mediation effects between transformational leadership and voice behavior.
    關鍵字(中)
  • 工作敬業度
  • 轉換型領導
  • 建言行為
  • 關鍵字(英)
  • Transformational Leadership
  • Voice Behavior
  • Work Engagement
  • 論文目次 論文審定書…………………………………………………….i
    誌謝…………………………………………………………….ii
    中文摘要……………………………………………………….iii
    英文摘要……………………………………………………….iv
    第一章 緒論…………………………………………………… 1
    第一節 研究背景與動機……………………………………… 1
    第二節 研究目的……………………………………………… 3
    第二章 文獻探討……………………………………………… 4
    第一節 轉換型領導…………………………………………… 4
    第二節 工作敬業度…………………………………………… 8
    第三節 建言行為……………………………………………... 13
    第四節 轉換型領導、建言行為與工作敬業度的關係……… 18
    第三章 研究方法……………………………………………… 21
    第一節 研究架構……………………………………………... 21
    第二節 研究對象……………………………………………... 22
    第三節 研究工具……………………………………………... 25
    第四節 資料分析……………………………………………... 29
    第四章 結果分析……………………………………………… 30
    第一節 各變項之間的相關程度……………………………... 30
    第二節 轉換型領導各行為構面之影響性…………………… 33
    第三節 各變項之影響性及中介檢定………………………… 34
    第五章 討論與建議…………………………………………… 37
    第一節 研究結果……………………………………………... 37
    第二節 轉換型領導各構面對建言行為之影響……………... 40
    第三節 研究限制……………………………………………... 41
    第四節 研究貢獻與建議……………………………………... 42
    參考文獻………………………………………………………. 43
    附錄一 主管問卷……………………………………………… 52
    附錄二 員工問卷……………………………………………… 56
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    三、網站資訊:
    Aon Hewitt (怡安翰威特)
    http://www.aon.com/attachments/human-capital-consulting/2014-trends-in-global-employee-engagement-report.pdf
    http://www.nownews.com/n/2014/08/21/1380450
    Bain & Company (貝恩)
    Management Tools & Trends 2015, http://www.bain.com/publications/articles/management-tools-and-trends-2015.aspx
    Gallup (蓋洛普)
    http://employeeengagement.com/wp-content/uploads/2013/06/Gallup-2013-State-of-the-American-Workplace-Report.pdf
    Hay Group (合益集團)
    Hay Group New Rules of Engagement Report.pdf
    http://www.haygroup.com/en/your-challenges/engaging-your-people/
    http://www.haygroup.com/en/our-library/whitepapers/
    Willis Tower Watson (韜睿惠悅)
    https://www.towerswatson.com/zh-TW/Insights/IC-Types/Survey-Research-Results/2014/08/the-2014-global-workforce-study
    口試委員
  • 周麗芳 - 召集委員
  • 李明彥 - 委員
  • 任金剛 - 指導教授
  • 口試日期 2016-07-21 繳交日期 2016-08-18

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