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博碩士論文 etd-0724107-183945 詳細資訊
Title page for etd-0724107-183945
論文名稱
Title
轉換型領導,工作滿意度對組織承諾之影響---以銀行業為例
The Effects of Transformational Leadership, Job Satisfaction and Organizational Commitment---An Example of the Banking Industry
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
89
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-07-09
繳交日期
Date of Submission
2007-07-24
關鍵字
Keywords
轉換型領導、工作滿意度、組織承諾
transformational leadership, job satisfaction, organizational commitment
統計
Statistics
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中文摘要
本研究探討轉換型領導、工作滿意度(內在滿意度及外在滿意度)和組織承諾(情感承諾、持續承諾和規範承諾)的關係,並以銀行業為例。進ㄧ步希望藉由探討這三者的關係以供銀行業提升績效之參考。

本研究樣本發放包括外商銀行及本國銀行等共八間銀行。總發放問卷數為五百份,有效回收份數為256份,有效樣本回收率為51.2%。

本研究結果發現轉換型領導、工作滿意度及組織承諾間呈正向關係。同時也證實工作滿意度在轉換型領導和組織承諾間具中介效果。

最後,本研究提供建議予銀行經理人與下屬間發展有效的工作關係之參考。此外,也探討轉換型領導在銀行業裡的意涵。
Abstract
The research investigates the detailed relationship among transformational leadership, job satisfaction(intrinsic satisfaction and extrinsic satisfaction)and organizational commitment(affective commitment、continuance commitment and normative commitment)in the banking industry. Further attempts are also made to explain the above correlations in terms to enhance the performance of banking industry.

The sample is collected from eight banks, including local banks and foreign investing banks. The total issue amount is 500 with the effective questionnaire amount of 256. The effective rate is 51.2 %.

The results present the positive relationship among transformational leadership, job satisfaction and organizational commitment. The study not only confirms the positive relationship, but also proves the intervening role of job satisfaction.

This paper provides suggestions for banking managers who are seeking to develop effective working relationship with the subordinates. Besides, it also explores the application on transformational leadership on the banking industry.
目次 Table of Contents
Ⅰ. Introduction 1
(Ⅰ)Motivation and Background 1
(Ⅱ)Research Purpose 3
Ⅱ. Literature Review 4
Transformational Leadership 4
(Ⅰ)Transactional Leadership 5
(Ⅱ)Transformational leadership 6
(Ⅲ)Antecedents and Consequences of Transformational Leadership 9
Job Satisfaction 10
(Ⅰ)Job Satisfaction 10
(Ⅱ)Antecedents and Consequences of Job Satisfaction 15
Organizational Commitment 16
(Ⅰ)Organizational Commitment 16
(Ⅱ)Antecedents and Outcomes of Organizational Commitment 21
The correlations among those variables 25
(Ⅰ)Transformational leadership and job satisfaction 25
(Ⅱ)Transformational leadership and organizational commitment 25
(Ⅲ)Organizational commitment and job satisfaction 26
(Ⅳ)The intervening effect of job satisfaction between transformational leadership and organizational commitment 27
Ⅲ.Method 28
(Ⅰ)Research Structure 28
(Ⅱ)Operational definition and measuring instruments 29
(Ⅲ)Research Design 36
(Ⅳ)Data Analysis Method 40
Ⅳ.Research Outcome and Discussion 44
(Ⅰ)Correlations of the variables 44
(Ⅱ)Test prediction correlation of variables 49
(Ⅲ)Intervening effect analysis of job satisfaction 58
Ⅴ.Conclusion and Suggestion 66
(Ⅰ)Conclusion 66
(Ⅱ)Managerial Implications 68
(Ⅲ)Limitation 70
(Ⅳ)Suggestion to future studies 70
References 72
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