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博碩士論文 etd-0727110-175305 詳細資訊
Title page for etd-0727110-175305
論文名稱
Title
網路使用目的對工作玩興及工作績效之影響
The Purposes of Internet Usage Affecting the Relationship between Playfulness and Performance
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
83
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2010-06-19
繳交日期
Date of Submission
2010-07-27
關鍵字
Keywords
工作壓力、工作績效、工作玩興、網路使用
Job Performance, Playfulness, Job stress, Internet Usage
統計
Statistics
本論文已被瀏覽 5804 次,被下載 14
The thesis/dissertation has been browsed 5804 times, has been downloaded 14 times.
中文摘要
員工在公司使用電腦及網路可以分為兩個目的:工作相關以及非工作相關兩者。所謂工作相關目的,則是使用電腦網路於採購、顧客服務、行銷、招募、業務等;而非工作相關則是使用網路,以達到社交�溝通(回應公司內外朋友的訊息、建立關係等)與娛樂�資訊獲取(天氣、娛樂、新聞等資訊)之目的。文獻指出網路使用目的對於提升工作時的玩興有顯著影響,而增強工作時玩興,工作績效也會同步提升。故本研究將探討在不同的網路使用目的下,究竟會對於工作玩興與工作績效會產生何種影響。
此外,影響員工的網路使用目的與工作的時間之分配仍有其他的前置變項,如工作壓力、工作特性、工作態度與對工作監督等,這些變項對於員工使用網路的正向與反向關係也是本研究所欲探討的主題之一。
本研究以問卷調查法進行研究,有效回收問卷為223份,以CFA、SEM進行實證分析,而研究結果如下:
一、網路使用目的會正向影響工作玩興,並且會透過工作玩興的中介作用,正向影響工作績效。
二、工作壓力、工作特性、工作態度以及對於監督的態度確實會影響員工在網路使用的取向
三、年齡、年資以及結婚與否會降低員工在社交/溝通與娛樂�資訊獲取上的使用。不同的人口統計變項將會在工作相關與非工作相關等構面產生差異。
Abstract
There are two purposes for employees to use working computers and internet: for work-related activities and nonwork-related activities. As to work-related activities, they are purchasing, customer services, marketing, recruitment, sales, management, work-related communication and information-acquiring. Otherwise, nonwork-related activities comprise of social/communicative purposes (using internet to communicate with friends and co-workers inside and outside companies) and Entertainment/informational purposes (acquiring information about weather, entertainment, news etc.). Through literature research, there are evidences suggesting that different purposes of internet usage has a significant effect on job playfulness, while performance will increase, with accompanying job playfulness enhanced. The relationship between purposes of internet usage and performance will be discussed in the study.
Furthermore, there are other antecedent factors affecting purposes of internet usage, such as job stress, job characteristics and attitudes towards job and monitoring. This is one of the discussions on how these antecedent factors influencing purposes of internet usage positively or negatively.
The survey data from 233 employees is analyzed by CFA abd SEM. Following are the results:
1. There is a positive relationship between the purposes of internet usage and job playfulness, and job playfulness serves as the mediator to affect the performance.
2. Job stress, job characteristics, attitudes towards job and monitoring have significant effect on the purposes of internet usage.
3. Age, Seniority and Marriage will reduce the usage of social/communicative and entertainment/informational purposes.The demography of respondents‘ profiles makes difference on purposes of internet usage, job stress, job characteristics and attitudes towards job and monitoring.
目次 Table of Contents
Catalog 1
List of Tables 2
List of Figures 3
Chpater 1 Introduction 4
1.1 Research Background 4
1.2 Research Motivation and Objective 7
1.3 Research Procedure 9
Chapter 2 Literature Research 11
2.1 Job Stress 11
2.2 Job Involvement 15
2.3 Monitoring Attitude 19
2.4 Nonwork-related Purposes of Internet Usage 22
2.5 Work-related/problem-solving Purposes of Internet Usage 24
2.6 Job Playfulness 25
2.7 Performance 27
Chapter 3 Methodology 29
3.1 Theoretic Framework 29
3.2 Hypotheses 30
3.3 Sampling Procedure 31
3.4 Instrument and Operational Definition 31
3.5 Data Analysis 37
Chapter 4 Analysis and Result 39
4.1 Job Characteristics Reduction 39
4.2 Confirmatory Factor Analysis Result 39
4.3 Data Characteristics 46
4.4 Correlation Analysis and Result 53
4.5 SEM Analysis 56
Chapter 5 Conclusion and Suggestion 63
5.1 Conclusion 63
5.2 Suggestion and Managerial Implication 65
5.3 Research Limitation and Further Research Suggestions 66
Reference 68
Appendix 75
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