本研究的目的在於瞭解學習任務導向之虛擬團隊，在團隊發展階段中的成員互動行為與團隊合作績效間的關係。透過觀察與分析團隊成員的互動行為，以找出在Tuckman(1977)團隊發展生命週期中，各階段所出現的行為特性與影響最後績效高低的關鍵性行為，並深入探究合作績效不同之虛擬團隊的成員互動行為差異性。對於互動行為的衡量工具，本研究採用Bales(1979)所提出觀察團體的多重層次系統（SYMLOG），搭配內容分析法來分析九組目標虛擬團隊的群組討論過程，最後針對團隊發展階段的差異、成員互動模式與團隊績效的相關性、和不同績效團隊成員SYMLOG互動行為模式比較三個主題，歸納出二十四個研究發現。在團隊發展初期，必須鼓勵成員踴躍主動發言，促進團隊結構的有效建立與運作；在團隊發展過程中，要適時出現感激、感謝等鼓勵性質的對話和追隨者的存在，可以促使團隊的任務進行更加順利；在團隊發展後期，成員必須要有能力、有共識地將互動溝通的重心轉移至任務的執行上，才能達成團隊合作高績效的目標。本研究結果可以輔助虛擬團隊在規劃團隊發展各階段行為策略時的參考，並作為未來進一步研究虛擬團隊互動行為時的基礎。

Facing the unceasing challenges of new technology, the use of virtual teams as the future organization structure has become more and more common. The objectives of this thesis are to investigate members’ behavior in each stage of group development adopted from Tuckman’s five-stages model, and to find out the impact of critical behaviors on virtual team’s collaborative performance. This thesis selects nine learning-task oriented virtual teams composed by part-time graduate students in cyber university of NSYSU and probes into the theme of each groups’ discussions by content analysis approach. SYMLOG is applied to observe group member’s behavior and construct the categories of content analysis. According to the research results, the critical behaviors of initial stage are active (U) and friendly (P) behaviors. During the middle stage, the existence of encouragers and followers should improve group development towards high performance. In the final stage, group members shall be able to shift the communication focus from emotionally expressive (B) to instrumentally controlled (F) in order to reach superior effectiveness. Therefore, the findings of this thesis will provide some suggestions about member’s behavior, facilitate group development, and improve virtual team’s collaborative performance.

中文摘要 I
英文摘要 II
目錄 III
圖目錄 V
表目錄 VI
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第四節 研究範圍 5
第五節 研究流程 6
第六節 論文架構 7
第二章 文獻探討 8
第一節 虛擬團隊研究的相關文獻 8
第二節 團體發展（Group Development）與團體生命週期相關之理論與文獻 11
第三節 團隊行為相關文獻 15
第三章 研究方法 22
第一節 研究方法的選擇 22
第二節 研究的基本規劃 26
第三節 研究設計的執行 27
第四節 內容分析法的介紹 29
第五節 資料分析過程 31
第六節 內容分析法的語幹和類目舉例 33
第七節 資料分析的評分員信度說明 38
第四章 資料分析與研究發現 41
第一節 團隊發展階段之差異性分析 43
一、高低績效團隊發展階段之比較 45
二、高績效團隊在各階段之SYMLOG行為分析 46
第二節 成員互動模式與團隊績效的相關性分析 49
一、高低績效團隊的總發表篇數分析 53
二、個別成員在團隊發展階段的平均貢獻度分析 53
三、高低績效團隊的每週平均篇數分析 54
四、積極成員與沉寂成員的比率分析 55
第三節 不同績效團隊成員SYMLOG互動行為模式之比較分析 55
一、SYMLOG六個構面、十八個行為項目的總次數分析 57
二、不同績效團隊在團隊發展過程中的SYMLOG互動行為之差異性分析 59
第五章 結論與建議 79
第一節 研究結論與研究貢獻 79
第二節 後續研究方向 86
參考文獻 88

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