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博碩士論文 etd-0822111-171639 詳細資訊
Title page for etd-0822111-171639
論文名稱
Title
基於組織支持理論下的資訊技術壓力影響角色壓力之實證研究─以鋁金屬產業為例
The Impact Of Perceived Organizational Support On The Relation Between Tecnnostress And Role Stress-The alumininm for example
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
75
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2011-06-12
繳交日期
Date of Submission
2011-08-22
關鍵字
Keywords
工作壓力、資訊保密、角色轉換壓力、組織支持感知、組織協助感知、資訊入侵生活、資訊技術壓力
work stress, life invasion of information technologies, the stress of role change, the technical stress of information technologies, organizational assistance perception, organizational support perception
統計
Statistics
本論文已被瀏覽 5830 次,被下載 416
The thesis/dissertation has been browsed 5830 times, has been downloaded 416 times.
中文摘要
摘 要
資訊技術的廣泛應用為人們的工作和生活帶來了許多的便利之處,但是正如事物都有其兩面性,福禍相倚,新技術像一把雙刃劍,在帶給人們便利的同時,也使得人們在大量、快速更新的新技術包圍下苦不堪言。技術壓力是Craig 於1984年提出的概念,隨後,不少學者對工作場所中資訊技術壓力進行了理論和實證方面的研究。本文將圍繞資訊技術壓力,研究其壓力對人們在工作中角色壓力的影響。另外,有研究指出,組織支持感知能夠做為一種緩沖機制,削減跨邊界角色壓力與工作績效的負向關系。因此,本文在技術壓力的研究基礎上,探討組織支持感知如何影響資訊技術壓力與角色壓力之間的關係。
本研究共回收有效問卷50 份,採用迴歸分析探討資訊技術壓力與組織支持感知對角色壓力的影響。研究結果發現,資訊技術壓力對角色壓力具有正向影響,組織支持感知對角色壓力有負向影響,且組織支持感知對部分資訊技術壓力呈負向影響,並發現組織支持感知的確有部分影響資訊技術壓力與角色壓力的效果,在研究中顯示組織支持感知對於減少資訊技術壓力對角色壓力的調節效果。
本研究主要貢獻在發現組織支持機感知透過降低成員學習新技術的難處,以及資訊保密的負擔,降低組織成員的角色轉換壓力影響,研究結果發現組織支持感知對於降低訊技術壓力與角色壓力的重要性。最後提出相關理論和管理上的意涵,以及未來研究之建議。


關鍵字:資訊技術壓力,資訊入侵生活,資訊保密,角色轉換壓力,組織支持感知,組織協助感知,工作壓力
Abstract
Abstract
Extensive applications of information technologies actually brings with much convenience for daily life and work of people. However, every thing acts just like a double-edged sword combined with both advantages and disadvantages together. Despite much convenience for people, it makes lots of people miserably bothered and trapped by considerable volumes of quickly-updating novel technologies. Technical stress is a concept firstly proposed by Craig in 1984. Thereafter, there are numerous scholars starting to conduct theoretical and empirical researches on the technical stress of information technologies happening to work environment. This article focuses on the technical stress of information technologies exploring the influence on people’s work roles caused by technical stress. Furthermore, there are some researches indicating that organizational support perception can be served as a kind of buffer mechanism to the negative correlation between crossing-border role stress and work performance. Therefore, based on exploring technical stress, this research aims to explore the influence on the correlation between the technical stress of information technologies and role stress caused by organizational support perception.
In this research, there are totally 50 valid questionnaire replies received. The regression analysis is meant to explore the influence on role stress caused by both the technical stress of information technologies and organizational support perception. From research results, it is found the technical stress of information technologies exerts positive influence role stress. Organizational support perception exerts negative influence on role stress. Additionally, organizational support perception exerts negative influence on the technical stress of some information technologies. It is also found organizational support perception can really exert some effect on the technical stress of information technologies and role stress. In this research, it indicates organizational support perception can reduce the effect on role stress caused by the technical stress of information technologies.
The main contribution of this research is meant to find out the influence for organizational support perception to reduce the difficulties when members are learning novel techniques, the burden of information confidentiality and the influence on organizational members when changing their roles. From research results, the importance of organizational support perception to reduce the technical stress of information technologies and role stress is resultantly found. Finally, the theoretical and managerial implications are proposed herein with the suggestions available for upcoming research effort.


Keyword: the technical stress of information technologies, life invasion of information technologies, the stress of role change, organizational support perception, organizational assistance perception, work stress
目次 Table of Contents
目 錄
論文審定書……………………………………………………………………… i
誌謝……………………………………………………………………………… ii
中文摘要…………………………………………………………………….….. iii
英文摘要………………………………………..………………………………. iv
第 一 章 緒論………………………………………………… 1
第一節 研究背景動機與目的………………………………………………. 1
第二節 研究流程……………………………………………………………. 3
第 二 章 文獻探討…………………………………………………4
第一節 壓力理論…………………………………………….... 4
第二節 資訊技術壓力…………………………………………….... 8
第三節 角色壓力………………………………………………………….... 11
第四節 組織支持理論…………………………………………….... 15
第 三 章 研究方法…………………………………………………19
第一節 研究架構…………………………………………….... 19
第二節 研究假設…………………………………………….... 22
第三節 問卷設計…………………………………………….... 25
第四節 研究對象及資料分析方法……………………………………….... 26
第 四 章 實證分析…………………………………………………30
第一節 信度分析…………………………………………….... 30
第二節 因素分析…………………………………………….... 30
第三節 個人屬性在各研究變項之變異數分析………………….... 35
第四節 相關分析…………………………………………….... 40
第五節 迴歸分析…………………………………………….... 42
第 五 章 結論與建議…………………………………………………47
第一節 研究結論…………………………………………….... 47
第二節 研究建議…………………………………………….... 50
第三節 研究限制與未來研究建議…………………………….... 52
參考文獻…………………………………………………………...……….54
附錄……………………………………………………………………………….. 61
表目錄
表2-1 壓力、生活壓力之定義…………………………………………………6
表3-1 樣本特性描述………………………………………………………… 27
表4-1 各構面的Cronbach's Alpha 值統計表……………………………… 30
表4-2 資訊技術壓力轉軸後的因素矩陣表……………………………………31
表4-3 組織支持感知轉軸後的因素矩陣表……………………………………33
表4-4 角色壓力轉軸後的因素矩陣表…………………………………………34
表4-5 性別與各研究變項之變異數分析………………………………………35
表4-6 年齡與各研究變項之變異數分析………………………………………36
表4-7 學歷與各研究變項之變異數分析………………………………………36
表4-8 產業年資與各研究變項之變異數分析…………………………………37
表4-9 單位年資與各研究變項之變異數分析…………………………………38
表4-10 薪資與各研究變項之變異數分析…………………………………… 39
表4-11 婚姻家庭與各研究變項之變異數分析……………………………… 39
表4-12 常駐地與各研究變項之變異數分析………………………………… 40
表4-13 相關係數表…………………………………………………………… 42
表4-14 資訊技術壓力與角色壓力之迴歸分析表…………………………… 43
表4-15 組織支持感知與角色壓力之迴歸分析表…………………………… 44
表4-16 組織支持感知、資訊技術壓力與角色壓力之迴歸分析表………… 46
圖目錄
圖1-1 研究流程………………………………………………………………3
圖3-1 研究架構…………………………………………………………… 19
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