博碩士論文 etd-0911106-223330 詳細資訊


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姓名 鍾孟達(Mengta Chung) 電子郵件信箱 n934050030@student.nsysu.edu.tw
畢業系所 人力資源管理研究所(Institute of Human Resource Management)
畢業學位 碩士(Master) 畢業時期 94學年第2學期
論文名稱(中) 破除CCIE認證的迷失: 個人及組織的觀點
論文名稱(英) The Myth of CCIE Certification: The practical effect from the perspective of individual and organization
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    摘要(中) 本研究從個人及組織面了解CCIE認證之效益, 從而回應以下問題: 為什麼一個有豐富經驗的工程師還需要認證? 認證對組織的利益為何?本質性研究經由半結構化訪談收集資料, 受訪者包含學生、轉業者、網路工程師及主管。結果顯示經驗比認證更能帶來實際效益。
    摘要(英) This qualitative study examines the practical effect of CCIE certification in individual and organization levels, in response to the following questions: why should an well experienced network engineer be certified? What can a company benefit from certified network engineers? Data for this study were collected through semi-structured interviews. Participants included students, network engineers,career changers and managers. The results indicate that obtaining this certification help little regarding job seeking and promotion. Participants from organizational level suggest that certification plays a less important role, compared with experience, in criteria of recruitment. The discussion of this study also provides recommendations for organizations and certification candidates.
    關鍵字(中)
  • 認證
  • 專業
  • 關鍵字(英)
  • professionalism
  • certification
  • 論文目次 Table of Contents
    ABSTRACT 1
    CHAPTER 1 Introduction 4
    1.1 Background 4
    1.1.1 Social phenomenon 4
    1.1.2 IT Certification 5
    1.2 Motivation 6
    1.3 Purpose of the Study 7
    CHAPTER 2 Review of Literature 8
    2.1 Definition 8
    2.2 Types of Certification 9
    2.3 Professionalism 10
    2.4 Certification and Recruitment 11
    2.5 Discussion 12
    CHAPTER 3 Methodology 14
    3.1 Overview   14
    3.2 Data Collection 15
    3.2.1 Participants 15
    3.2.2 Interview Questions 15
    3.2.3 Relationship with participant 17
    3.2.4 Interview questions 17
    3.2.5 Interview approach 18
    3.2.6 Interview process 19
    3.3 Data Analysis 20
    3.3.1 Overview 20
    3.3.2 Phase 1 21
    3.3.3 Phase 2 21
    3.3.4 Phase 3 22
    CHAPTER 4 Results 23
    4.1 Overview 23
    4.2 Individual 23
    4.2.1 Reasons to be certified: experienced CCIE 23
    4.2.2 Reasons to be certified: inexperienced CCIE 26
    4.2.3 The practical effect on CCIE certified engineers 28
    4.3 Organization 29
    4.3.1 The merit of CCIE certification for organizations 29
    4.3.2 Comparison between certification 31
    and professionalism
    4.3.3 The Practical Effect of CCIE Certification 33
    on Organization
    CHAPTER 5 Discussion and Limitation 34
    5.1 Discussion 34
    5.1.1 Certification, License, and accreditation 34
    should not be used synonymously
    5.1.2 Experience is superior to Certification 34
    5.1.3 There are enough CCIEs in the job market 34
    5.1.4 A good way to develop expertise 35
    5.1.5 Hire one when needed 35
    5.1.6 A good way to improve engineers’ proficiency 36
    5.1.7 Organization should provide resources 36
    5.1.8 Be a rational certification candidate 36
    5.1.9 The harder is not necessarily the better 37
    5.1.10 What does Cisco Want? 37
    5.2 Limitations 38
    REFERENCE 39
    APPENDIX A Interview Questions 41
    APPENDIX B Transcription 43
    APPENDIX C CCIE Exam Information 72
    APPENDIX D Requirement for Cisco Gold Partner 74
    參考文獻 Reference
    Adelman, C. (2000). A parallel postsecondary universe: The certification system in information technology. Jessup, MD: U.S. Department of Education, Office of Educational Research and Improvement.
    Rowe, J. (2003, April). IT certifications: lessons from other industries. Certification Magazine. Retrieved July 15, 2005, from http://www.certmag.com/articles/templates/cmag_feature.asp?articleid=171&zoneid=8
    Steven T. McGrath (1998, June). The future of IT certification. Training & Development
    Bratton, B., & Hildebrand, M. (1980). Plain talk about professional certification. Instructional Innovator, 25, 22-34 & 49
    David Foster (2005, Feb). Certification Testing in IT: How important is it? Certification Magazine, 12
    Patrick Von Schlac (2004b, Jul). Looking to the future: Standardized. Certification Magazine, 23
    Cegielski, C., Rebman, C., & Reithel, B. (2003). The value of certification: An empirical assessment of the perceptions of end-users of local area networks. Information Systems Journal 13, 97-107.
    Harvey Dean (2001, Oct). It certification: what it is and where it’s headed. Information technology, 24
    Strauss, A. L., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage Publlications.
    Merriam, S. B. (1998). Qualitative research and case study applications in education (2nd ed.). San Francisco, CA: Jossey-Bass.
    Reinharz, S. (1992). Feminist Methods in Social Research. New York: Oxford University Press.
    Lincoln, Y. S., & Guba, E. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage Publications.
    Donaghy, W.C. (1984). The interview: Skills and applications. Glenview, IL: Scott, Foresman and Company.
    Patton, M.Q. (1990). Qualitative evaluation and research methods (2nd ed.). Newbury Park, CA: Sage.
    Cegielski, C. (2004). Who values technology certification? Communication of the ACM, 47(10), 103-105
    Penland, P.R. (1982). Certification of school media specialists. Journal of Research and Development in Education, 16, 9-12
    Gilley, J.W. & Galbraith M.W. (1986, Jun). Examining Professional Certification. Training and Development Journal.
    Schlag P. (2005, Nov). Advanced Certifications. Certification Magazine.
    Minch, R. & Tabor, S. (2003). Networking education for the new economy. Journal of Information Technology Education, 2, 51-59.
    Denzin, N., & Lincoln, Y. (Eds.). (2000). Handbook of qualitative research. Thousand Oaks, CA: Sage.
    Dean, H., (2001). IT Certification, What it is and where it’s headed. Information Technology, 24.
    Cisco Systems, Web Site, Available WWW: http://www.cisco.com
    MCSE Certification is a "Must" at Unisys. Available WWW: http://www.computertraining.com/cert/unisys01.shtml
    口試委員
  • 黃振聰 - 召集委員
  • 陳世哲 - 委員
  • 任金剛 - 指導教授
  • 口試日期 2006-07-11 繳交日期 2006-09-11

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