本研究之主要目的是希望藉由一個跨層次分析的組織變革理論架構， 探討組織施行變革時對員工的個人態度（ 心理契約違反） 和集體共識（ 共享心智模式） 與行為意圖（ 離職傾向） 的影響。研究中主要是應用社會認知理論的觀點， 探討員工對於組織在進行變革時所產生的主觀性認知狀態做為連結相關變項鋪陳之依據。
　　實證資料來自於45 個組織973 名員工的組織變革、心理契約違反、共享心智模式、離職傾向與人口統計變項， 本研究採用層級線性模型進行跨層次中介模型的驗證，其中一個模型為2-1-1（ Xj→Mij→Yij ; 組織變革→心理契約違反→離職傾向），另一個則為2-2-1 （ Xj→Mj→Yij ;組織變革→共享心智模式→離職傾向）模式。根據實證分析的結果顯示，不論來自於個體層次的員工心理契約違反或來自於組織層次的共享心智模式，皆在組織變革與員工的離職傾向間扮演著關鍵性的中介角色。最後， 本研究提出幾點相關的實務建議供管理者做參考， 同時亦對研究限制及未來研究方向進行討論。

The purpose of this study is to examine the influence of organizational change on employees’ psychological contract, shared mental model and their turnover intention by using a cross-level of organizational change theory. Based on the perspective of social cognitive theory, this study draws on employees’ subjective cognitive state as a linking mechanism to connect the relationship among all related variables.
　　Data were collected from 45 diverse organizations involving 973 employees who provided the information about organizational change, psychological contract, shared mental model, turnover intention, and demographic variables in Taiwan. Hierarchical linear modeling technique was utilized to test two cross-level mediation models. One model is labeled 2-1-1, the three numbers indicating organizational change (Xj), psychological contract (Mij), and turnover intention (Yij) , and the other model is labeled 2-2-1, the three numbers indicating organizational change (Xj), shared mental model (Mj), and turnover intention (Yij). The results show that both psychological contract breach at the individual level and shared mental model at the organizational level fully mediated the relationship between organizational change and turnover intention. Implications for practice and directions for future research are discussed.

審定書 ....................................................................................................................... i
謝誌 .......................................................................................................................... ii
摘要 .......................................................................................................................... iii
英摘 .......................................................................................................................... iv
目錄 .................................................................................................................................. .v
表目錄 .............................................................................................................................vii
圖目錄 .............................................................................................................................. ix
第一章 緒論 .....................................................................................................................1
第一節 研究背景 ......................................................................................................... 1
第二節 研究動機 ......................................................................................................... 6
第三節 研究目的 ....................................................................................................... 12
第二章 文獻探討與假設推論 .......................................................................................13
第一節 組織變革 ....................................................................................................... 13
第二節 共享心智模式 ............................................................................................... 23
第三節 心理契約違反 ............................................................................................... 29
第四節 離職傾向 ....................................................................................................... 34
第五節 社會認知理論 ............................................................................................... 37
第六節 各構念間關係探討 ....................................................................................... 40
一、組織變革與員工離職傾向 ............................................................................. 40
二、組織變革與心理契約違反 ............................................................................. 43
三、心理契約違反與員工離職傾向 ..................................................................... 45
四、從社會認知理論觀點看心理契約違反的跨層次中介角色 ......................... 49
五、組織變革與共享心智模式 ............................................................................. 51
六、共享心智模式與員工離職傾向 ..................................................................... 54
七、從社會認知理論觀點看共享心智模式的跨層次中介角色 ......................... 55
第三章 研究方法 ...........................................................................................................59
第一節 研究架構 ....................................................................................................... 59
第二節 研究變項的操作性定義與衡量方式 ........................................................... 59
第三節 問卷設計 ....................................................................................................... 67
第四節 資料分析方法 ............................................................................................... 69
第五節 跨層次中介效果完整理論模型統計檢驗程序 ........................................... 73
第六節 研究樣本特性描述與量表檢測 ................................................................... 77
第四章 實證分析結果與討論 .......................................................................................95
第一節 變項描述性統計與資料整合檢測 ............................................................... 95
第二節 模式及假設驗證 ........................................................................................... 96
第五章 結論與建議 .....................................................................................................105
第一節 結論 ............................................................................................................. 105
第二節 理論與管理實務意涵與建議 ..................................................................... 109
第三節 研究限制與後續研究建議 ......................................................................... 114
參考文獻 .......................................................................................................................119
一、中文部份 .......................................................................................................... 119
二、英文部份 .......................................................................................................... 120
附錄一：研究問卷 .......................................................................................................143

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