隨著團隊在組織中扮演的角色越來越重要，以及團隊回復力對於組織經營與成長的重要性與日俱增；儘管如此，過去針對團隊回復力所做的研究仍寥寥可數。因此，本研究從資訊系統開發團隊的角度出發，針對團隊回復力的前置因素與後續影響進行探討。在本研究中，我們就團隊智商、 團隊情商、以及組織支持對於團隊回復力的影響分別探討，以及團隊回復力與團隊績效之間的關係。從153個資訊專案團隊的問卷調查發現，團隊回復力對於團隊績效有顯著的正面影響；在前置因素方面，團隊智商與組織支持對於團隊回復力產生顯著的正面影響。從這些實證的結果可以發現，團隊成員的自身能力培養與組織間的支持對於身陷危機的團隊來說相當重要與關鍵，相關管理實務意涵亦於文末討論。

Despite the growing interest in the study of resilience in organizations and much work in organizations is performed by teams, little work has been carried out to capture resilience at a team-level setting. The present study aims to provide a comprehensive framework to address information systems development (ISD) team resilience, and to explore the antecedents and consequences of team resilience. In this study, we examine the predicting roles of team IQ, team EQ, and organizational support on team resilience, which brings a superior team recovery performance. Based on the sample of 153 project teams, the findings of the study indicate that (1) team resilience is positively related to ISD team recovery performance, (2) team IQ is positively associated with team resilience, and (3) organizational support has a significant impact on team resilience. The results provide theoretical implications on the past literature in ISD team resilience, and specify the capabilities and resources ISD teams develop and need in a fast-paced environment. Future research suggestions are discussed.

國立中山大學研究生學位論文審定書 i
ACKNOWLEDGEMEMTS ii
摘要 iii
ABSTRACT iv
CHAPTER 1 INTRODUCTION 1
1.1 Background and Motivation 1
1.2 Research Questions 4
1.3 Objectives of the Research 5
CHAPTER 2 LITERATURE REVIEW 6
2.1 Teams 6
2.1.1 Teams and teamwork 6
2.1.2 Team types 8
2.1.3 Team recovery performance 10
2.2 Team Resilience 16
2.2.1 What comprises team resilience 17
2.2.2 Team resilience and team recovery performance 18
2.3 Team Quotients 20
2.3.1 Team IQ 20
2.3.2 Team IQ and team resilience 21
2.3.3 Team EQ 22
2.3.4 Team EQ and team resilience 23
2.4 Organizational Support 24
2.4.1 Nurturant support 25
2.4.2 Nurturant support and team resilience 25
2.4.3 Action-facilitating support 26
2.4.4 Action-facilitating support and team resilience 27
CHAPTER 3 RESEARCH METHOD 28
3.1 Research Framework 28
3.2 Survey Design 29
3.2.1 Sample and procedure 29
3.2.2 Measures 30
3.3 Data Analysis 33
CHAPTER 4 RESULTS 34
4.1 Descriptive Statistics 34
4.2 Correlations 39
4.3 Results Analysis 42
4.3.1 Hypotheses testing 42
4.3.2 Research findings 43
CHAPTER 5 DISCUSSION AND CONCLUSION 45
5.1 Discussion 45
5.2 Further Discussion 46
5.3 Research Contributions 49
5.3.1 Theoretical implications 49
5.3.2 Practical implications 50
5.4 Research Limitations 52
5.5 Future Research 54
Reference 55
Appendix 60

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