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博碩士論文 etd-0105113-130901 詳細資訊
Title page for etd-0105113-130901
論文名稱
Title
從個人與組織觀點探討企業採用新科技之研究
A Study of Adopting New Technology in Corporations from Individual and Organization Perspectives
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
156
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2012-12-19
繳交日期
Date of Submission
2013-01-05
關鍵字
Keywords
理性行為理論、數位學習、煉油廠、結構方程模式、分析網路程序
Theory of Reasoned Action (TRA), e-Learning, Oil Refinery, Structured Equation Modeling (SEM), Analytic Network Process (ANP)
統計
Statistics
本論文已被瀏覽 5756 次,被下載 406
The thesis/dissertation has been browsed 5756 times, has been downloaded 406 times.
中文摘要
企業採用新科技是提升員工績效與企業競爭力的主要途徑之一,也是學術與實務界所關切的重要議題。由於個人與組織採用新科技的本質不同,其影響因素與關係架構可能不同,宜分別加以探討。本文基於理性行為理論從個人與組織兩個不同層面的觀點建構影響其採用新科技之重要因素與準則架構;並藉由調查研究法驗證研究架構的有效性與分析各影響因素之相對重要性。
在個人層面,本文進行員工數位學習滿意度之研究。從文獻探討歸納與整合影響員工採用新科技之因素;並建構員工數位學習滿意度之研究架構。應用結構方程模式作為分析428位有效問卷資料之方法;研究結果除了驗證研究架構的有效性之外,亦顯示影響員工採用數位學習滿意度的因素依其影響效果高低之排序為:資訊品質、知覺有用、系統品質、社群影響、知覺易用、而至服務品質。
在組織層面,本文進行台灣煉油廠採用新科技之研究。以修正式德菲法從文獻探討、問卷調查及專家訪談等方式來歸納與建構影響煉油廠採用新科技之決策構面與準則之架構。基於各構面與準則之間存在相互影響之特性;乃選擇分析網路程序作為實證分析方法。收集15位產、學、研專家對決策構面與準則之間相對重要性的評比數據,應用分析軟體檢驗其內部一致性之後、再分析決策構面與準則之相對權重。分析結果顯示影響煉油廠採用新科技的構面權重依序為:製程配適、環境配適、參與組織配適、新科技特徵;而權重最高的前五項準則依序為:經濟可行性、相對利益、政府、環境接受性、工程可行性等準則。
綜合研究結果,影響個人或組織採用新科技之主要因素包含科技、參與者、環境等構面。最後,本研究分析整理研究結果並針對影響性高的因素再進行分析與討論,闡述其管理與理論意涵,提供給學術理論研究與實務應用之參考。
Abstract
Adopting new technologies enable enterprises to improve employees’ performance and competitive advantages. The differences in natures of adopting processes of organizations and individuals need further clarify for better understandings regarding to their framework in adopting new technologies. This paper based on the Theory of Reasoned Action (TRA) and existed research to construct the relations amongst the effective factors which affect the adopting new technologies in either individual or organization perspectives.
In the individual level, the constructed research framework indicated employees’ e-Learning satisfaction could be measured by three major dimensions, the perceived e-Learning qualities, individual internal beliefs (usefulness and ease of use), and social influence. Eight proposed hypothesis were confirmed by Structured Equation Modeling analysis of 428 valid samples. Path analyses verified the original path in TRA, TAM, and D&M ISS Model. The perceived e-Learning qualities and social influence cause significantly influence to employees’ e-Learning satisfaction in both directly and indirectly, which by way of individual internal beliefs, positive paths. The results also showed that perceived information quality, usefulness, system quality, social influence, ease of use, and than service quality positively affect employees’ satisfaction of e-Learning in descend sequences.
Where, in the organization level, decision framework of adopting new technology of oil refinery was composed by modified Delphi method and was verified by Analytic Network Process from the survey of 15 experts. The consistency opinions confirmed four inter-depended dimensions and seventeen criteria were included. The results suggested that process fitness, environmental fitness, actors’ organizational fitness, and new technology characteristics are important dimensions of adopting new technology in descend sequences. On the other hand, economic feasibility, relative advantages, government, environment acceptance, and engineering feasibility are the top five important factors to be evaluated during the adopting process.
The different natures of adopting processes of organizations and individuals cause their different framework in adopting new technologies. This paper concluded that new technology, actors’, environmental characteristics are three interdepended dimensions which influence the adopting behavior no matter in individual or organization context. In organization level of oil refinery case, actors’ characteristics consist not only of actors’ organizational fitness but also process fitness, which is the most important dimension while adopting new technology. In final, the implications of findings were discussed and directions were also suggested for future research.
目次 Table of Contents
論文審定書.............................................................................i
中文摘要 ...............................................................................ii
Abstract................................................................................iii
誌 謝.......................................................................................v
目 錄..................................................................................... vi
圖 次.................................................................................... vii
表 次................................................................................... viii
第 一 章 緒論........................................................................ 1
第 一 節 研究背景與動機................................................. 1
第 二 節 研究目的........................................................... 10
第 三 節 研究範圍與研究流程....................................... 12
第 四 節 論文結構........................................................... 15
第二 章 文獻探討 .............................................................. 16
第 一 節 創新與科技採用............................................... 16
第 二 節 數位學習............................................................22
第 三 節 員工數位學習滿意度....................................... 25
第 四 節 石化業與煉油廠............................................... 34
第 五 節 採用新科技之評估準則................................... 41
第 六 節 小結................................................................... 49
第 三 章 員工數位學習滿意度之研究.............................. 51
第 一 節 員工數位學習滿意度研究設計....................... 51
第 二 節 員工數位學習滿意度問卷調查....................... 62
第 三 節 員工數位學習研究結果與討論....................... 65
第 四 章 煉油廠採用新科技之研究.................................. 75
第 一 節 煉油廠採用新科技研究設計........................... 75
第 二 節 煉油廠採用新科技問卷調查........................... 81
第 三 節 煉油廠採用新科技研究結果與討論............... 94
第 五 章 結論與建議.......................................................... 97
第 一 節 研究結果與討論............................................... 98
第 二 節 結論與建議..................................................... 107
第 三 節 後續研究建議................................................. 109
參考文獻............................................................................112
附 錄.................................................................................. 126
附 錄 一、員工數位學習滿意度研究問卷.................. 126
附 錄 二、煉油廠採用新科技專家問卷...................... 130
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